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9 Essential Features in an Insurtech Platform

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Some interesting must-have features for Digital Insurance platforms

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9 Essential Features in an Insurtech Platform

  1. 1. 9 ESSENTIAL FEATURES FOR AN INSURANCE BRAND
  2. 2. Apple Wallet Integration Social Integration Co-Browsing Intuitive Recommendations Online Documentation In-app Chat Support Report & Track Claim Spot Assistance Document Wallet This research was done as a part of the pitch for a leading financial enterprise
  3. 3. Apple Wallet Integration Policy holders can easily integrate their policy related documents with Apple Wallet This research was done as a part of the pitch for a leading financial enterprise
  4. 4. Social Integrations Social Integrations can help a customer to understand how many friends in the social network have purchased the similar policies. Effective recommendations can be made based on behavior on social platforms and consumer engagement can result in positive buzz This research was done as a part of the pitch for a leading financial enterprise
  5. 5. Co-Browsing Technologies such as Live Chat and advanced IVR have helped to improve the customer experience drastically. Co-browsing is a must have tool that enables support executive to connect to customer’s browser window and interact with the web-page in real time http://www.verishow.com/ This research was done as a part of the pitch for a leading financial enterprise
  6. 6. Intuitive Recommendations Intuitive plan recommendation search engine that walks consumers through their personal needs and suggests the plans that may be best suited for them http://www.healthcare.com/ This research was done as a part of the pitch for a leading financial enterprise
  7. 7. Online Documentation To enable a seamless online experience, providing a complete end-to-end online application process that includes - Online document submission - Online document verification - Online claim filing - Tracking applications / claims - Policy Renewals This eliminates the hassles of insurance agent and other field operational issues https://www.progressive.com/ This research was done as a part of the pitch for a leading financial enterprise
  8. 8. Report & Track Claim This feature can enable the policy holders to file a claim instantly through the mobile app. The policy holder can also track the progress of the claims submitted GEICO: http://apple.co/1MsG2sN This research was done as a part of the pitch for a leading financial enterprise
  9. 9. Spot Assistance Spot Assistance can be beneficial to the policy holders in critical situations. For example in case of a vehicle accident on the road, the customer can get road side assistance. The app can guide the customer to collect necessary information immediately without waiting for the Surveyor to arrive. The App can also provide information on nearest police stations, medical centers, authorized service centers, Basic first-aid methods etc * Reference Image This research was done as a part of the pitch for a leading financial enterprise
  10. 10. Document Wallet Policy holders can keep the digital copy of their policy related documents stored in their document wallet on the mobile app * Reference Image This research was done as a part of the pitch for a leading financial enterprise
  11. 11. In-app Chat Support Instant in-app chat support that will enable the policy holders to get support on critical issues on a real time basis * Reference Image This research was done as a part of the pitch for a leading financial enterprise
  12. 12. THANK YOU

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