Across Assist - Insurer Innovation Award 2024

1. The Worlds Digital Insurance Awards
2024 www.AcrossAssist.com

2. The Worlds Digital Insurance Awards
2024
Across Assist is one of India’s
foremost assistance service
provider and third-party
administrator. Presently, we have
emerged as a trusted partner with
largest range of assistance
services in India, under the aegis of
Professionals who are Industry
veteran and were steering
organization at very senior level.
Google Ratings
Institutional
clients
Customers Served
Customers Our Services
Travel &
Medical
Home
Assistance
Gadget & Appliance
Protection
Automotive
100
+
4.
3
2.5 Mn+

3. The Worlds Digital Insurance Awards
2024
Across Assist offers a revolutionary subscription-based solution “Protect360" that
lets you ditch the complexity and get maximum out of your insurance plan.
Your All-in-One Security Shield
Choose Plans that saves
cost. No more paying for
unnecessary coverage!
Choose the level of
protection that fits your
lifestyle and budget.
We go beyond physical
protection, safeguarding you
from online threats too.
MOR
E

4. The Worlds Digital Insurance Awards
2024
Customized Products
Cloud based Infrastructure
Customer Centric Approach
24*7Customer Experience Centre
Digital Journey
Presence in more than 200+ countries
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5. Within the insurance industry and similar ones,
you won’t find a single interface to access within
the system. Across Assist offers the capability of
single user interface for policy issuance, claim
and track for the customers.
The Worlds Digital Insurance Awards
2024
Mobile App based solution for RSA. Anywhere,
Anytime with Real-Time Tracking
Welcome to Across Assist
Customer
Feedback&
Experience
for Stranded Vehicle
on Road
Complete
Visibility on
Case Closure
Real Time
SMS/WhatsApp
Updates
Seamless
Experience
Buy Policy
on Click of
a button

6. The Worlds Digital Insurance Awards
2024
AA recieves an alert to Activate
the customer account.
Customer careteam
Across Assist Users
Operations
• Secure login.
• Instant Activation
• Funds ready within 24 hours.
• Seamless Electronic/Print
Certification.
Auto Activation
at the User End
• Here to help
• 24/7 Support
• Expert Assistance
• Fast Resolutions
VAS
Fastest resolution
rates
Enable/Disable
hotline anytime
Functionalities
• Book Doctors Appointments,
prescriptions, Add family members
• Roadside Assist, 24/7 assistance &
car care.
• Home Security from Theft, cyber
attacks
• Mobile and gadgets protection,
liquid & Damage protection,
repairs/replacements
• Travel Assistance & more for worry-
free adventures.
• Manage 360 degree protection
needs at one tap.

7. The Worlds Digital Insurance Awards
2024
56000+
Claims Used
Automobile
2700+
Travel &
Medical
4250+
Gadgets &
Appliances
Complaint Rate
Time 10 seconds
To be attended
Abandons calls
rate is less than
3% abandoned
calls above 20
seconds
Service Survey
Results 95%
satisfaction
Service Level 97% of
calls answered in 20
Sec
Average Repricing
Benefit
Average Waiting
<3%
10 Sec
Less than 0%
98+%
0.9%
Upto50% Reprising
97%
Assistance
Mobile & Gadget
Travel & Medical
Protection
Automobile
Home Assistance
Assistance

8. The Worlds Digital Insurance Awards
2024
Automobile Gadgets Travel/Medica Home Assist
Roadside
Towing
Extended Warranty
Periodic Maintenance
Extended Warranty
Mobile Protect
Cyber Protection
Medical Assist
Evacuation
Security
Legal
Assurance
Maintenance
Repairing
Protection
Extended Warranty
Bundled Value
added
products

9. The Worlds Digital Insurance Awards
2024
HELP AT HAND ALWAYS