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MR
OBJECTIVE
Obtain a position in
Healthcare IT providing
support directly to
Healthcare Providers, in
order to contribute to
positive patient outcomes.
SKILLS
Technical Support of
Healthcare IT Systems
Troubleshooting Complex
Issues on a variety of
platforms
Education and Training on
Clinical Systems Applications
to both internal and external
clients.
Excellent Verbal and Written
Communication Skills
MS Office Suite
SQL Server
JAVA
MICHELLE ROSE
SR. SOFTWARE ENGINEER|HEALTHCARE IT ANALYST
EXPERIENCE
SR. SOFTWARE ENGINEER • CERNER • OCTOBER 1985 - PRESENT
Sr. Software Engineer and Key Technical Resource supporting our
Soarian Clinicals EMR Application. Expert resource for CPOE,
Medication Reconciliation, Medication History and e-Prescribing.
Provide third level support for complex issues, and/or issues
requiring a high degree of client sensitivity. Provide cross
organizational input into both application development
supportability requirements, implementation considerations and
client documentation and education needs. Consult with Sr.
Management on staffing requirements and training needs for
support of new feature function. Develop and deliver technical
and non-technical education on application feature functions in
preparation for supporting client upgrades.
Three years of outsourced support on-site at VA Hospital and
continue to provide on-site support to clients with critical
support needs. Oncall support 24x7
EDUCATION
COMPUTER OPERATIONS CERTIFICATION • OCTOBER 1985 • COMPUTER
LEARNING CERNER – GPA 4.0
ASSOCIATES INFORMATION TECHNOLOGY • MAY 2016 • MONTGOMERY
COUNTY COMMUNITY COLLEGE
GPA 3.87 Summa Cume Laude; Phi Theta Kappa; Who’s Who of Jr.
Colleges
BACHELORS INFORMATION TECHNOLOGY • PRESENT • SOUTHERN NEW
HAMPSHIRE UNIVERSITY – GPA 4.0