1. TANYA PARKER
614-440-6968 tanya.parker74@yahoo.com Columbus, OH 43235
https://www.linkedin.com/in/tanya-parker-89a752b1
TRAINING & DEVELOPMENT PROFESSIONAL
Seasoned training professional with recent coursework in instructional design and performance technology. Well-
developed practical skills that emphasize customer service and tasks that require accuracy and detail orientation.
Collaborative communicator focused on building relationships and promoting cooperation to drive positive change and
performance improvement. Core competencies include:
Root Cause Analysis
Data Analysis & Conclusions
Staff Training & Leadership
Client Relations
Needs Analysis
Learner Analysis
Performance Improvement
Articulate Studio
Gap Analysis
Curriculum Development
eLearning
Regulatory Compliance
PROFESSIONAL EXPERIENCE
INTERNATIONAL INSTITUTE FOR INNOVATIVE INSTRUCTION • Columbus, Ohio •2016
Intern
Collaborated with instructional designer to evaluate, analyze and redesign college level Marketing 320
Promotion course for online and face- to- face learning
Responsible for design of curriculum for part of course
WALGREEN'S PHARMACY Columbus, Ohio 2016 – Present
SENIOR CERTIFIED PHARMACY TECHNICIAN
Train new and interning technicians
Provide practical instruction and mentorship in pharmacy policies and procedures
Prioritize and manage multiple simultaneous responsibilities
Interact with variety of professionals, personalities, and cultures to provide outstanding customer care
Process patient registration, insurance, and medication profiles utilizing IntercomPlus
Maintain strict customer and patient confidentiality
GIANT EAGLE Lewis Center, OH 2014 – 2016
CERTIFIED PHARMACY TECHNICIAN
Increased efficiency, minimized patient wait times and dispensing errors to increase patient satisfaction
Process and dispense written, oral and electronic prescriptions using established safety procedures and standards
WALGREEN'S PHARMACY Charlotte, NC/ Columbus, Ohio 2008 – 2014
PROMOTED TO SENIOR CERTIFIED PHARMACY TECHNICIAN
Performed customer service, dispensing medication quickly and accurately for high volume pharmacy, completing
new patient profiles, and training new technicians
2. After School Tutor Program • Mecklenburg County, NC • 2008
ESL After School Teacher
Worked as an ESL teacher with disadvantaged studentsstrugglingtolearn as a result of language barriers.
EDUCATION & TRAINING
Master of Science in Instructional Design & Performance Technology
FRANKLIN UNIVERSITY | Columbus, OH | 2016 GPA 3.64
Relevant Coursework: Human Performance Technology, Performance Analysis, Enhancing Learning with Technology,
Evaluation, Advanced Instructional Design and Performance Technology and Performance Consulting
Bachelor of Science in Elementary Education
THE OHIO STATE UNIVERSITY | Columbus, OH
VOLUNTEER WORK
Ohio Reads
Worked with elementaryschoolchildren strugglingto master reading
