1. CurriculumVitae
HarisPuskar
Apt.7 VicarsCourt
Archerswood
Clonee,Dublin 15.
0860649830
harispuskar@yahoo.ie
Personal Statement
I am a highlymotivatedandenthusiasticpersonwhoislooking forwardtodevelopingmycareer.Ihave manygood
attributesandabilitieslikebeingable toworkwithpeople inavarietyof situationsandbeingagoodcommunicator,as
well asbeinga quicklearneranda goodteam playerwithacan-doattitude.
Employment
Mater MisericordiaeUniversityHospital – October 2014 – June 2015 - HR Assistant – Through Job Bridge Internship
Programme:
October2014 – 12th
Dec 2014: HRS & Superannuation
In OctoberI startedworkinginHRS in the administrationsectionaswell as the Superannuationsection.Ilearnedvery
quicklythe dayto day dutiesaswell ashowthe departmentfunctionsaswell asitsproceduresandguidelines. Fromthe
verybeginningIwasveryinvolvedandIgot on verywell withall staff members andcontributedtothe efficient
operation whichenablesmedical andnursingpersonnel offeranefficientservicetopatients.Mydutiesincluded:
 2006 & 2007 LeaversFiles – Sortedeachfile accordingtospecificIMSCAN specifications.
 RecordingPensionDetails.
 Settingupnewpensioner.
 CalculatingPensionestimatesonPERFAST.
 Followingupqueriesregardingpensions.
 Learningaboutvariouspensionschemesandrulesandregulations.
 Dealingwithahighvolume of callsformstaff inrelationtohoursworked,salaries, rotas,andgeneral queries.
December15th
2014 – Present:HR Medical
At presentIam workinginHR Medical,dealingwithavariedworkloadandinteractingwithdoctorsandmedical
personnel.EverydayIam learningnewskillsandgainingknowledgeonhow the departmentoperatesaswell as
providingessentialservicestothe doctorsand medical personnel soastoenable themtooffera greatservice to
patients.MyDutiesinclude:
 Settingupand processingnewdoctorsstartinginMaterUniversityHospital.
 Resolvingqueriesinatimelyandefficientmanner.
 Monitoringthatall necessarydocumentsare received. eg:GardaClearance Forms, IMC Registration, etc.
 Processingexpensesclaims.
 ProcessingDoctorsrotas.
 UsingPERFAST to inputnewdoctorsand delete those nolongerworkingforthe hospital.

2.  PreparingInterviewpacksforinterviewsaswellasdealingwith ahighvolume of callsregardingvariousqueries
and requestsfromdoctorsandmedical personnel.
IBM Ireland - Dec 2012 – Mar 2013
TSA FirstLevel Support - User AccessManagementforbusinesscritical Enterprise Bankof Irelandsystems.
IBM Ballycoolin( BC1)
BallycoolinBusinessPark Dublin15.
HavingworkedinIBM I wasveryimpressedwiththe organisationandwhatIBMofferstoitscustomers.Workingasa
memberof a great teamon the Bank of Irelandservice deskIwasable todeliveraworldclassend usersTechnical
Supportfor Enterprise Bankof Ireland, IBMCritical Customer. Mydailydutiesentailed:
 Remote endusertroubleshooting,variousaccessrelatedqueries
 Processinghighvolume of customercallsandqueries(e.g. email’s,fax ,etc.) using
standardIBM Operatingprocedures
 The volume inexcessof 35+ calls;10 internal supportingrequestonaverage.
 Documentationmanagement:updatingcases inthe internal call centre management
 I am a highlyeffective technical supportagent, withminimalsupervisionneeded, withanabilitytopickupnew
skillsetsquickly.
 In myfirst live call monitoringcheckIhave receiveda60% pass rate withsubsequentlive call monitoring
reviewsbeing90%+.
ALDI Ireland.Clonee.Co.Meath- 29 July 2013 - 27 September2013
Workingin ALDII was able to putmy experience whichIgainedinCENTRA so that I can offermyknowledgetothe
companyand make itbetter. Interactingwithcustomersanddealingefficientlyandprofessionallywiththeirneedsand
concernsI can quicklysolve anyissueswhichtheyhave.Since everycustomerisimportantIalsogetto knowcustomers
at a personal level andIam able toofferthema great service.Some of mykeyresponsibilitieswere:
 Maintaininghighstandardof customerservice duringhigh-volume,fast- pacedoperations
 Handlingcurrencytransactionsquicklyandaccurately
 Resolvingcustomercomplaintspromptlyand professionally
 Took initiate tofindextrataskswhenscheduleddutieswere completed
Kenna'sCentra( T/A.LaurelmontLtd.),Part Time - April2007 – Dec 2012:
Unit 10 Laurel Lodge S.C. Castleknock.Dublin15.
01/ 822 2045
WorkinginCentraI have gainedalot of valuable experienceincustomerrelationsandcustomercare.Interactingwith
customersanddealingefficientlyandprofessionallywiththeirneedsandconcernsIcan quicklysolve anyissueswhich
theyhave.Since everycustomerisimportantIalso getto know customersat a personal levelandIam able to offer
thema great service.Some of mykeyresponsibilitieswere:
 Operatingtillsandprocessingcashandcredittransactionsaccurately&efficiently.

3.  Handlingcustomercomplaintsinaprofessional anddiplomaticmanner.
 Assistingcustomersinthe purchase of items.
 Ensuringthat the shopcounteris alwaysmanned.
Sep 2009 – Dec2012: K&M PizzaLtd. ( T/A. Domino'sPizza),PartTime
Laurel Lodge S.C. Castleknock.Dublin15
01/ 822 2666
WorkinginDominosI have gainedalot of valuable experience incustomerrelationsandcustomercare.Interactingwith
customersona dailybasisIcouldefficientlydeal withtheirneedsandconcerns.Deliveringgreatprofessional serviceto
customersisof the utmostimportance andI wasable to offerthistoall customers.Some of my responsibilities
included:
 Maintaininghighstandardof customerservice duringhigh-volume,fast- pacedoperations
 Handlingcurrencytransactionsquicklyandaccurately
 Resolvingcustomercomplaintspromptlyandprofessionally
 Took initiate tofindextrataskswhenscheduleddutieswere completed
Work Experience
Feb2009 – May 2009 - O'SullivanPaschal &Co.
Pax WeaversRow,ClonsillaVillage.Dublin15.
Tel:01/ 8204483
Duringmy secondyearincollege,IfoundemploymentwithO'SullivanPaschal &Co.My objective wastoobtainhands
on experience inanaccountancyfirm. The experience wasverybeneficial tome andit gave me great insightand
knowledge of accountancyand finance inreal life.Mydailydutiesincluded:
 Day to day booking
 Ledgeraccountsmanagement
 SAGE software – basiclevel
 P&L accounts assistance
Education:
2006 – 2011 - National Universityof IrelandMaynooth–BA Finance & Economics
Personal Skills& Achievements
Punctuality,flexibility,problemsolvingandbeingagoodcommunicatorare some of the skillswhichIhave.Ican easily
adapt to anywork environmentandIworkwell withpeople.
I have representedmylocal areainDail na nOg( Irishyouth parliament) andI was alsoon the committee of the
BosnianCommunityOrganisationinIrelandaswellasbeingavolunteerinOrderof Malta.

4.  2004 – 2006 RepresentedFingal Countyinthe YouthParliamentof Ireland.
 2007 – 2012 Volunteer- Orderof Malta
 2011 – 2012 OrganisedBosnianCommunityMeetingsandplayedkeyrole inestablishingaBosnian
communityinIreland representative grouptoofferservicestoBosniancommunity(e.g.translation,
interpreting,home helptoolderpeople,Bosnianschool
References:
DomhnallO’Huigin - Manager
IBM Ireland,DamastownBusinessCampus.
Damastown,Dublin15
0872618775 – NB: Please Call before tonotifythatareference requestwill be needed.
Domhnall.o.huigin@ie.ibm.com
SanelaBasic- Teamleader
IBM Ireland,DamastownBusinessCampus
Damastown,Dublin15.
0879607377
basicsa@ie.ibm.com
RadekWarchola – HR BusinessPartner/InterimManager
Mater Misericordiae UniversityHospital
40 EcclesStreet,
Dublin7
01 – 8032641
rwarchola@mater.ie
MaireadMarkey – HR Medical
Mater Misericordiae UniversityHospital
40 EcclesStreet,
Dublin7
01 – 8032960
mboard@mater.ie