1. Claire Lynn
Email: lynn.claire006@gmail.com
Mob: 022 353 1360
Personal Statement
As a highlymotivatedindividual withamindsetforachievingresults, I have a proven track record of
providingsuccessful office administrative support and reaching management level goals, including
motivating others to reach company targets and KPIs. I have been involved in key positions of
several successfulcompaniesina range of business sectors, showing a broad range of valuable and
transferable skills. Utilisingexcellent communication skills, I developed and maintained successful
working relationships with both internal and external staff, clients and customers. I am looking to
secure a managementpositionwhere Icanbringimmediate value to the current team and develop
my skillset further.
Year Company Role
2014 - 2015 FletcherEQR Office Coordinator
2013 Ultimate Designand Renovation Office Coordinator
2012 NHS - England SpeechandLanguage Therapist
2008-2012 Various RestaurantSupervisor/ShiftManager
Employment History
Office Coordinator (Promoted from Contract Admin) - Fletcher EQR, Christchurch, New Zealand,
Feb 14 - Present
 Managing andcoordinatingasuccessful multipurposeteamwithinthe Fletcher EQR project;
including admin staff and contract supervisors, and facilitating the success of QS team
members, the planning and programming team and personnel from EQC.
 Ensuring the accurate record keeping of information on internal business systems and
relaying this information to higher management.
 Facilitation of problematic cases and aiding employees and customers in the effective
progression and completion of these.
 Dealing with employee grievances within my own team, creating solutions and raising
concerns to senior management if and when required.
 Booking appointments and coordinating various staff members to attend these for the
effective outcome for the team and business unit and ensuring customer satisfaction.
Office Coordinator (Temp) - Ultimate Design & Renovation, Christchurch, NZ, Sept 13 – Feb 14
 Initial point of contact for all to the business including customers, contractors, hired
tradesman, employees and advertising agencies.
 Managing a small staff of people whilst also charged with accounting information including
payroll (MYOB) for a sister company (ABC Aluminum – 10 staff); aiding in the PAYE and GST

2. returns; sending invoices to customers and processing incoming invoices from sub-
contractors.
 Bookingappointmentsfor3 salespersonswithinthe company, andorganizing the ‘Schedule
of Work’ of the sister company.
 Dealingwithcomplaints andunsatisfiedcustomers,including organising remedial work and
suitable supervisors to deal with these issues.
Speech & Language Therapist – NHS, Newcastle, England, Jan 13 – June 13
 To aid inthe identification of Speech,Language and/orCommunication difficulties in adults
and children.
 Provide informationandguidance toeducationproviders, parentsand/orspouses who have
daily involvement with these individuals in order to encourage a more communicative
environment and ensuring future success for these individuals.
 Ensuring medical databases are kept up to date, and stored confidentially.
 Dealingwithpatientsinaconfidential, empathetic manner, understanding their individual
situations and what they have lost.
 Ensuring effective communication in all areas of work.
PA and Administrative Assistant – NLP Planning, Newcastle, England, June 12 – January 13 (Temp)
 Answeringandtransferringphonecalls withinthe team, andrelayingmessageswhere appropriate.
 Accurate up keep of senior planners diary and coordinating meetings for them.
 Screening and management of emails, and responding when required.
 Minute taking, typing and collation of reports to aid workload of senior planning staff.
Restaurant Supervisor - Tillylamp Restaurant, Co Tyrone, Ireland, Dec 09 – June 12 (seasonal)
 Providing support and training to Waitress and Bar Staff.
 Meeting and greeting customers, ensuring the comfort and relaxation of the diner and
dealing with customer complaints.
 Organising the restaurant such as staff responsibilities and table bookings.
 Efficient and accurate dealings with stock take, cash handling, and staff rosters.
Skills & Personal Attributes
Customerfocused:Able to relate topeople onaprofessional andpersonal level in a wide variety of
situations, establishing a rapport, making people feel comfortable in unfamiliar situations, being
empathetic, and ensuring all customers are satisfied with their experience.
Leadership Skills: Proven skills in mentoring, supporting and motivating staff. I believe in having a
positive outlook, sharing key skills and contributing to change through the development of good
workingrelationships. I am able to manage and deal with conflict in an effective manner, ensuring
the unbiased outlook on situations, and dealing with these with an unprejudiced point of view.
Planning& Organization: I envelophighlytunedorganizationalskills,havinghadtouse thisattribute
ineach workingenvironment in order to meet targets and strive for success. Whether it is my own
time or managingotherpeople’sdiaries,IbelieveIamhighlycapable of prioritizingandcoordinating

3. tasks effectively and efficiently. I cope well under pressure and can remain calm in difficult
situations.
Conflict Management: I am able to manage conflict well, in different situations and with different
people, developing through my diverse working background. My problem solving ability in these
situationshave also developed using analytical skills, empathy and communication as key areas in
ensuring all difficult situations are dealt with appropriate and effectively.
Initiative:I believe Iamcreative andresourceful withinmyworking capacity, developing new ideas
inorder to reachprojectgoals.I am able to workboth within a team and independently to produce
new concepts and plans in order to reach targets and meet deadlines.
ComputerSystems: I have beenwell trainedinthe use of Fletcher EQR systems (ECM, CRM, Aconex
etc),and am alsoan efficientuser of Microsoft Office products. I have further training in the use of
other global business systems such as MYOB.
Education & Qualifications
Newcastle University – Newcastle Upon Tyne, England 2008-2012
Bachelor of Science Honors Degree in Speech and Language Sciences (2;1).
St. Patrick’s Academy, Dungannon, Co. Tyrone, Ireland (2001-2008)
3 A-Levels (A) (Equivalent to New Zealand NCEA Level 3)
11 GCSE (A*-B) (Equivalent to New Zealand NCEA Level 2)
References
Available UponRequest