1. Stacey Rachael Heggadon
44 Rosebarn Lane, Exeter, Devon, EX4 5DR
staceyheggadon@yahoo.co.uk
07495 474 927
Personal Profile
I take great pride in my work and although my early working life consisted of multiple temporary jobs, I’ve thrown
myself into every role and given each the best I can. Moving forward I want to find somewhere to settle, a
company I believe inand a product that I’m passionate about. I am looking to find a position that is challenging,
and utilisesmy skills gained, in previous employment. I enjoy a busy environment.
Employment History
Hire controller
Hewden Stuart Plant Hire 9Th November 2015 - Current position
I have recently accepted a position as a hire controller for Hewden Plant Hire in Newton Abbott. Key
responsibilitiesare:
 Accurate order taking
 Organising kit, and delivery
 Proactively seeking customers.
Hire Controller/Depot Manager Speedy Hire 16 June 2013 Promotion to Depot manager 1st
April 2014- 10th
September 2015.
Speedy asset services are the leaders in the tool hire industry. After developingan international service for hire,
Speedy also promote all sales and services to create the “one stop shop” for all site, and construction needs.
My role initiallystarted as a Hire controller. In April of 2014, i was offereda promotion to the Torquay/Exeter
Superstore, as Depot manager.
 The right equipment in the right place at the
right time. Every time.
 Developedmy rapport with large clientele
such as South West highways, Morgan
Sindall etc, building a relationship to rely on.
 Manage, developand motivate of 20+
employeesin the Operational team from
Drivers, Fitters, Yard Operatives, Supervisors
and Customer Service Representatives,
 Full P&L responsibility,
 Managing service standards - Ensure
industry leadingservice is deliveredto
customers.
 Staff recruitment and retention,
 Ensure 100% compliance with Health and
Safety policies and procedures, Control all
stock and assets in compliance with company
procedure.
 Ensuring all enquirieswhere turned into
hires.
Dispatch Co-ordinator
Dyno Rod Plumbing 5th November 2012– 31st May 2013
Dyno Plumbing is an establishedexpert in the plumbing field.My role within Dyno Plumbing was to:
 organise and schedule work for a team of up
to 10 plumbers at a time across an area of
more than 2500 square miles
 I then make after service calls to our
customers. The feedback gathered is used to
continually improve the service we offer and
hopefullygenerate repeat business from
happy customers.
 I also put together quotes for customers,
using information gathered from the
plumbers and from our suppliers.
New Business Coordinator
Original Style 18th June 2012 – 22nd October 2012 TEMPING
Original Style has been producing tilesin Exeter, Devon since 1986, using a combination of quality raw materials,
traditional techniques alongside new technology.
 Working closely with the sales team at Original Style, making sure that their diaries was always full and that
all appointments scheduled for them were confirmed with the customer.

2. Office Administrator
STILL Materials Handling 16th March 2012 – 15th June 2012 TEMPING
 Answered telephone enquiries and helpedcustomers who came into the office.
 Helped other members of the team wherever I could, even if this was just filingfor the sales team.
Hire Controller
SHB 4x 4 Group 14th February 2011 – 14th March 2012 MATERNITY COVER
SHB, is a family owned and operated company which started hiring vehicles in 1968. They now have Europe’s
largest 4x4 hire fleetand the UK’s largest hire fleet of HGV tippers and crane Lorries, as well as being one of the
largest providers of specialist vehicles.
 Agreeing rates, deliverytimes and arranging contracts with the customers.
 Behind the scenes I co-ordinated the vehicles maintenance schedules and prepared driving routes, with a
focus on cost effectivenessand time management.
Project Management Assistant
B&Q Installation Centre September 2010 - February 2011
B&Q is the largest home improvement and garden centre retailer in the UK and Europe and the third largest in the
world.
One of B&Q’s signature services is the installation centre, where customers can go to get advice on bathroom,
kitchen and bedroom suites that they are considering buying. My job was to
 meet and greet these
customers,
 learn what they are
looking for by asking the
right questions,
 Schedule the fitter and
make the customer
aware of the time scale
for installation.
 Being empathetic and
patient, as customers
were often upset or
angry over the
unexpected delays
Customer Service Advisor
EDF Energy March 2009 - August 2010
EDF Energy is one of the UK’s largest energy companies, supplying electricity and gas to around 5.5 million
residential and business customers.
Although customer service was always paramount in my mind, this was not always easy in this roll. I dealt with
the:
 Overdue billsside of the business,
 Made outgoing calls to customers at risk
from disconnection.
 To agree or secure payment from these
customers before their overdue balance
triggered any kind of action against them.
Skills
 Good Communicator
 Problem Solver
 Builds a rapport with others
 Works well under pressure
 A Sound use of Office
software, includingWord,
Excel, PowerPoint and
Outlook.
 Organises and prioritises
own workload
 Deals calmly and effectively
with difficultcustomer
 Strong leadership skills.
Education
 In house training in Microsoft CRM
 In house Basic Sales and Advance Customer
Service training
 PASMA Qualified
 Site health and safety CSCS Card obtained.
 First Aider/Fire Marshal
 IOSH Qualified
 In House Managing disciplinaryand grievance
 In House Spill Kit training.
 11 GCSE’s grade C and above.