This is a Power Point Presentation about our Services.

1. Proposal to establish
Corporate Premier Concierge Service
C t P i C i S i
for your company

2. Letter from
Thank you for allowing Consider It Done and our many
Consider It Done
corporate partners and vendors this wonderful
Lisa McGregor opportunity to serve Humana.
President/CEO
Please call us or set up an appointment to go over this
presentation personally.
If you have any questions or are not clear about any
part of this presentation, please allow myself and my
partner, Kevin Lauck, the opportunity to answer them
for needed clarification.
We want your company and your entire staff to know
we will provide you with the best service and follow‐up
as well as constantly customize this concierge program
to fit your every need.
Thank you in advance for your consideration.
Lisa M. McGregor
Consider It Done

3. Corporate Concierge Services
The Benefits of Corporate Concierge Programs
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Concierge service,, corporate concierge,, employee
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benefit, human resources benefit, corporate perk,
benefits H
b f t programs, employee assistancethatt a
Human resourcel professionals find th
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service, business benefits, employee retention, employee
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corporate concierge program dramatically y
recruiting,improves employee satisfaction, recruiting,
productivity, employee satisfaction,
retention and loyalty.
efficiency, work-life balance, convenience,
efficiency work life balance convenience corporate
resource, business resource, on-site concierge, off-site
Bowers, Corporate Concierge Programs Pamper Workers,
Atlanta Business Chronicle (Jan. 2004)
concierge, hospitality, personal assistant, employee
loyalty, attracting employees, busy employees

4. A Three Way Partnership
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YOUR
EMPLOYEES
YOUR COMPANY

5. Time not spent running personal errands accrues directly to
employers and results in increased productivity and time on task.
Employer savings could be as much as $200 000 per year based on
Employer savings could be as much as $200,000 per year, based on
a location with about 2,000 employees who access the service
roughly twice a month. Article: Concierge Benefits,
Risk and Insurance by Len Strazewski
Insurance,
BNET Business Network, 2003
Employer savings for A COMPANY could be as much as $500,000
per year, based on approximately 5,000 employees who access the
service roughly twice a month.

6. Employee Retention:
E l R t ti
Quotes from Medical Staff at Other Hospitals
quot;I hope this service continues ‐ I think it is probably the
best benefit that [employer] offers.quot;
‐ Nurse, Women and Children's Services.
quot;This service shows [employer's] concern with helping
to balance personal/professional issues for employees.quot;
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‐ Clerical Coordinator, Internal Medicine
quot;I use this service because of their friendliness and
ability to solve problems.quot;
‐ Surgeon Trauma
Surgeon, Trauma
quot;I value this service a lot, it helps me manage my
time more efficiently.quot;
‐ Manager, Radiology

7. RESPONSIVE SERVICE
24/7 call center so your call is answered 24 hrs a day.
Order and pay for services needed online through the CID Internet or Intranet.
Requests answered and serviced in timely manner based on request made.
‐ Our goal is within 1 hour call back during regular business hours 8 6
Our goal is within 1 hour call back during regular business hours 8 – 6.
‐ Evening calls between the hours of 6 p.m. and 8 a.m. will be returned during regular established
business hours that most vendors are open and operate. Emergency calls prioritized.
Staffing of a concierge at your office Headquarters 4 hours a day Monday – Friday.
Website updates, promotions, employee enrollment and web marketing performed by
Website updates promotions employee enrollment and web marketing performed by
CID with additional support from Humana IT Department.
Additional monthly offering made by “Vendor of the Month” specials!
Services not directly dealing with an approved vendor on our list arranged within a
timely and reasonable discounted half off the CID established hourly rate
timely and reasonable discounted half off the CID established hourly rate.
Consider It Done continues to add vendors, perform follow up and track services used
by and for Humana Employees as well as hold a monthly meeting for review with
your company.

8. A Wide Variety of Employee Services, Including:
Senior Care non medical
Baby Sitting Service non edical
Party and event planning
Meal delivery and catering
Meeting contractors at the home
Bill payment
Family needs
Pet Sitting / Pet Mobile Grooming and Washing / Pet Taxi
Special requests
Personal errands
Personal shopping
Auto repairs and maintenance
Routine tasks
And MORE . . .

9. For employees
Your Company Intranet
By telephone
Online
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10. CID collects concierge orders and
routes them to preferred vendors
Vendors are insured/bonded
Vendors are under contract to provide
services at preferred rates and within a
specified time frame.
CID follows up to ensure Your Company
Employee satisfaction with our vendors.
Employee satisfaction with our vendors
CID has direct face to face meetings with
our vendors as well as follow‐up.

11. Consider It Done has an elite network of local corporate
service partners. Our personally screened, continually
monitored partner network provides the highest quality
of products and services for our clients.
We invest a significant amount of time building
W i t i ifi t t f ti b ildi
relationships with our service partners so that our
clients are able to enjoy privileged access and unique
opportunities which are not typically available to the
general public.

12. Consider it Done has preferred contracts
with numerous vendors at a discounted rate.
Food For Here or There
More vendors currently being added daily…..

13. Marketing the services to employees effectively to increase
demand will also increase your Companies margins as vendor
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discounts increase through added volume.
The greater the use of your Company Premium Concierge Services,
the greater the benefits of increased employee time/attention,
employee retention, and client satisfaction and ability to cover cost
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of care.
Employees pay directly for the services they receive and can
schedule services at the kiosk, by phone or via the company
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Intra net website.

14. Consider It Done is flexible on the cost options for
creating a Premier Concierge Service for your Company.
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In order to create and run your Company Premium
Concierge Service, we need to have a base amount
sufficient to allow CID to run the business in a way that
will reflect well on your Company.

15. Pricing Consideration
Pricing Model to Consider
Each Employee pays an annual fee dependant upon how many
employees enroll in the Concierge Program.
Employee’s cost is minimal and cost savings “priceless”.
The Company pays a certain match per employee per month
who enrolls in this service. CID tailors a custom program!
Both your Company and you employees share the enrollment cost.
Larger employee participation and full vendor discounted rate is
given to your employees.

16. Employee Satisfaction & Retention
By offering a concierge as part of your total package of benefits and policies,
you get a comprehensive approach that allows employees to choose.
Employers offer a package of concierge benefits, available through
workplace intranet, that employees can use to purchase, schedule or
manage their daily service needs by making one call or one mouse click.
Consider It Done Concierge and your Company come together as often as
possible to discuss how the program is working and communication is key in
progressive development and the growth of this program.
Your Company Public Relations Opportunity
Your Company sets the bar as a leader in the Greater
Louisville community as a caring employer with vision.

17. Employees have needs that most employee benefit plans don t address, including
Employees have needs that most employee benefit plans don't address including
auto care, grocery shopping, pet sitting, meeting contractors at the home, senior
care, and other services.
Consider It Done suggests that your Company let CID conduct a comprehensive
needs assessment, including employee surveys and focus groups, interviews with
senior management and a thorough look at how your employees see they will
benefit from a concierge service.
Consider It Done and Your Company work together to market resources or
concierge services to their employees‐‐if they don't know about them or understand
them, they won't use them.
By offering a concierge as part of your total package of benefits and policies, you
get a comprehensive approach that allows employees to choose.“

18. Final Presentation Notation
Consider It Done will provide a listing of more specific discounts for
your Company and your employees at the time of consideration.
The vendors may offer additional discounts based on volume
during the contracted one year trial!
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Vendors will be added as volume increases and by demand driven
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needs and requests from employees.

19. Just ask!
Humana Premier Concierge Services
will make every effort to provide or
ill k ff t t id
locate the service you need.

20. The Benefits of Corporate Concierge Program
Consider It Done has and continues to build and revise an
elite network of local corporate service partners. Our personally
screened, continually monitored partner network provides the
highest quality of products and services for our clients.
We enter into exclusive partner arrangements, thereby
ensuring absolute integrity and allowing us to tailor referrals to
the precise needs of each unique request. We invest a
significant amount of time building relationships with our
service partners so that our clients are able to enjoy privileged
access and unique opportunities which are not typically
d i t iti hi h t t i ll
available to the general public.

21. Services: Corporate Support
Examples include, but are not limited to:
Reward/Recognition
Morale Boosters
Service Excellence Initiatives
Fund Raising Campaigns
Start a Gifting Redemption Program
St t Gifti R d ti P

22. Consider It Done now offers a corporate gifting program
C id I D ff if i
that is easy to use, accessible and easily tracked.