Slides prepared for my UHS 2062 UTM (Skudai, Malaysia ) students based on the references given. These are just guides to initiate further readings.

1. Employees’ attitudes,
satisfaction and
commitment
Prepared By:
Siti Rokiah Siwok
for UHS 2062 at UTM Skudai Johore.
srsiwwok@gmail.com

2. Job related attitudes
 2 most commonly studied job related
attitudes are job satisfaction and
organizational commitment.
 Although 2 different constructs, j ob
satisfaction and organizational commitment
are highly correlated and result in similar
employee behaviours.

3. Satisfaction & org.
commitment
 Meta analyses show that satisfied employees
tend to be committed employees.
However, the relationship job satisfaction and
performance are not consistent across jobs.
Both of these two work-related attitudes are
multifaced.

4. Commitment
 Affective commitment:
 the extent to which an employee wants
to remain with the organization , cares
abt the organization and willing to exert
effort on its behalf.

5. Commitment
 Continuance commitment:
 The extent an employee believes that
s/he must remain with the organization
due to the time , efforts and expense
that s/he has invested.

6. Commitment
 Normative commitment:
 The extent the employee feel
obliged to the organization, and
thus feels that s/he must remain
with the organization.

7. WHAT INFLUENCES JOB
SATISFACTION?

8. Individual Differences
 Genetic predisposition (30%), a study by
Arvey et. al.1989, 1994), due to the presence
of inherited personality traits such as
“negative affectivity”.
 Genetic predisposition studies are
controversial and received lots of criticism
 Any takers for further studies?

9. Personality variables
Results of Judge and Bono’s (2001) ,Meta -
analysis
Core evaluation
trait
Correlation with
job satisfaction
Correlation with
job performance
Self esteem .26 .26
Self efficacy .45 .23
Internal locus of control .32 .22
Emotional stability .24 .19

10. Life satisfaction
 People who are satisfied with other aspects
of life seems to be satisfied with their jobs.,
that is “people who are happy with their jobs
are happy with their life and vice versa”
 Fancy using “JohnTravolta method”?

11. Others: Culture and
intelligence
 Culture plays great role
 …and if you are too “ smart”, you won’t be
hired.

12. Measuring job satisfaction
and commitment
 Job descriptive index
 Minnesota Satisfaction Questionnaire

13. Consequences of
Dissatisfaction and Negative
Work Attitude
 Absenteeism:
 Monetary cost
 Turnover

14. References
 Aamodt, M.G (2007). Industrial and
organizational psychology.An applied
approach. Belmont, CA:Thomson