work experience and education

1. 6525 Boulevard Rosemont apt.A MontrealQc, Canada H1M 3B1Phone: (514) 223-9628(514) 402-7536 Web: www.tinmansolutions.ca Gallery: http://grafixxdog.deviantart.com/gallery/ *experience in Adobe products ·Adobe After Effects ·Adobe Flash ·Adobe Illustrator ·Adobe Photoshop ·Dreamweaver ·Adobe Premiere *experience in desktop PC/network support ·Hardware and software installation; systems design & integration ·Purchasing, upgrading, & evaluating hardware & software ·Network installation, configuration & administration *experience in systems integration/hardware validation ·Testing, troubleshooting & validation of NLE digital video-editing platforms (Matrox) ·Direct communication with dealer system integrators to provide support information. *experience as an independent computer technician ·Clients included businesses, home offices, theatre production and individuals ·Network setup & configuration, internet connection sharing ·Custom system design, building & upgrades, documentation, phone support *Internet helpdesk/tech support experience ·Supported both Windows PC and Macintosh platforms ·Internet apps supported: Netscape/I.E. browsers, Email, FTP ·Assisted with web hosting, domain name registration, site management *A+ Certified , PDI+ and Lenovo Desktop and Laptop Certified

3. Software deployment with Ghost

4. Supervise installation of all PC equipment during the deployment.

5. Assure that all PC’s are locked in place and that all outdated equipment gets removed from the site.

7. Daily software and hardware support, troubleshoot any network, printer or computer issues that may arise during the day.

8. Windows 2003 server setup and maintenance: ADUC accounts management.

9. Daily upload and maintenance of E-data sites, changes or updates, using Macromedia Dreamweaver, FrontPage, Flash.

11. Daily software and hardware support, troubleshoot any network, printer or computer issues that may arise during the day.

12. Upgrade all site systems with office 2003, windows updates, maintain virus database up-to-date and educate users about the many threats on the world wide web.

13. Take note and build a database of all available hardware on site

14. Assist network administrator create all daily backups on servers using VERITAS backup.

15. OUTLOOK 2000 and 2003 support for all users, assist them in any questions or issues they should have.

16. Answer and help level 1 close any open tickets on site.

18. Start a new process, help populate database for troubleshooting and training purposes

19. Help clients from different cities with any Network issues hardwire or wireless, (windows 2000 and XP) Internet connectivity access to the Intranet site via VPN secure client connectivity.

20. Help users with today’s spyware, remove, immunize and clean system.

21. Microsoft Office support, including OUTLOOK 2000 support.

22. Answer Emails and reply or call users to help them answer a question or solve a problem be it software or hardware, route tickets to level 2 when necessary.

24. Remote administration via PROXY, HYENA and NETMEETING and CITRIX

25. Help clients from different cities with any Network issues, (windows 2000) Internet connectivity access to the Intranet site via VPN secure client connectivity.

26. Software installations and updates via remote connection.

27. Microsoft Office support, including OUTLOOK 2000 support.

29. Implemented and administered NT/2K/XP client-server networks.

30. Remote administration using PC anywhere

31. Shared high-speed Internet connections, proxies, firewall security.

32. Integrated and Repair computers.

33. Assisted with data backup, restoration and tape backup error logging.

34. Administered network O/S’s, including NT, 2000, XP and Novel.

35. Remotely assist clients via Hyena, proxy, netmeeting for all their software needs.

36. Administer and Manage accounts using DRA or ADUC(active directory)

37. Knowledge of Peregrine (service center)

38. Remote administration via Proxy, Hyena and Netmeeting.

40. Directly responsible for hardware & software bug-testing & troubleshooting.

41. Designed and built custom computer systems emphasizing cost-efficient & stable performance, including Turnkey systems.

42. Assured that video editing systems could be networked ensuring proper sharing options and security.

43. Comprehensive testing, troubleshooting and training of Microsoft Windows & Macintosh O/S’s.

45. Remotely supported users via “PC ANYWHERE”.

46. Backup computers using GHOST, cloning or backup purposes.

47. Custom graphic creation with image-editing software ( Adobe PhotoShop) which was applied for video editing within Adobe Premirere.

49. Operating system plus all chipset drivers and Hardware drivers.

50. Install all workstations + server.

51. Incorporate all workstations to the network or install and manage a new one

53. Custom install Operating system plus drivers, software.

54. Phone support to clients.

55. Cable setup and installation.