AOS ONE provides proactive support services to help keep networks performing and delivering value. It offers unified access to technical support, automated risk reporting to ensure equipment has coverage, and automated lifecycle reporting to manage end-of-life and end-of-support information. AOS ONE aims to strengthen partnerships and help customers avoid downtime, undetected issues, and unplanned expenses through its various proactive support elements.

1. ONE
Stay ahead with AOS ONE (Operational Network
Essentials) and strengthen your partnership with AOS.
You need your infrastructure performing, delivering value to your business.
Downtime, undetected bugs, configuration conflicts and equipment which is not
covered or out of lifecycle are not the results you were looking for when you made
your investment. AOS ONE delivers the support you need to keep ahead and
realize the value of your investment.
Deliveringthefoundation,whetherIOSupdatesoradvancedhardwarereplacement,
AOS ONE’s unified access maximizes the immediacy and availability of these essential elements.
To keep you ahead, AOS ONE adds highly valuable proactive elements which bring you the intellectual
capital you need to avoid and in some cases pre-empt issues in your environment.
Essential Incident Support
Unified Technical Support Access allows you
to make one call, one place that will lead to
resolution
Automated Action Advice supports your
business continuity with the advice to proactively
prevent issues
Incident Reporting provides you with timely
advice to quickly resolve or even avoid incidents
altogether
Essential Risk Support
Automated Risk Reporting assures that your
critical devices have support coverage
Automated Contract Management simplifies
contract management with the ability to access
contract details in real time
Essential Lifecycle Support
Automated Lifecycle Reporting gives you the
ability to manage End of Life and End of Support
information to maintain your environment with
more visibility for capital planning
AOS ONE STAYS AHEAD WITH PROACTIVE SUPPORT
AOS Support Solutions
24x7 Access to AOS Network Operations Center
Online Portal/Tools Access
NBD Hardware Replacement with Optional 4 Hour Coverage
IOS Updates, Upgrades, and Software Updates
Essential Incident
Support
Essential
Risk
Support
Essential Lifecycle
Support
Proactive
Support
Foundation
Support

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AOS SUPPORT SOLUTIONS
We Stay Ahead to Keep You Ahead
In addition to delivering the value of
manufacturer’s support like industry
leading Cisco SMARTnet, AOS ONE also
delivers proactive features making it your
best option to stay ahead of the demands
of your environment.
Unified Technical Support Access:
Just call us! No longer do you need
to diagnose before calling or spend
time on the phone with the wrong
technical support.
Automated Action Advice: Regular
reports delivered to you detailing risks
and opportunities for optimization.
Automated Contract Management:
Regular updates delivered to you
detailing actions to ensure that your
risk is covered.
Incident Reporting: Actionable advice to
you based on what’s happening NOW in your
environment.
Automated Lifecycle Reporting: Regular,
actionable advice on equipment upgrades
required in your infrastructure to avoid unplanned
capital expense.
Automated Risk Reporting: Regular updates of
uncovered equipment delivered to you, detailing
actions to ensure that your risk is covered.
Business Updates: Automatic quarterly reports
of all device activity under AOS ONE.
AOS Remote Hands: AOS’ industry leading
monitoring solution makes a great addition!
PROACTIVE SERVICE DELIVERY
AOS offers a suite of proactive support solutions to ensure the relevancy of your environment to your business.
Together, or on their own, AOS ONE, AOS FIVE and Remote Hands deliver the essentials for your business.
Master Unified
Communications
Partner
Master
Managed
Services
Partner
Master
Security
Partner
SMART-
NET AOS ONE
Software Maintenance (minor upgrades)
Hardware Replacement
Technical Support
Cisco.com Access
Unified Technical Support Access
Automated Action Advice
Automated Contract Management
Incident Reporting
Automated Lifecycle Reporting
Automated Risk Reporting
Business Updates
AOS Remote Hands (optional)