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Improving System Upgrades and Patching using SolarWinds

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Presentation from the "Improving System Upgrades and Patching using SolarWinds" webinar on February 12, 2020.

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Improving System Upgrades and Patching using SolarWinds

  1. 1. @solarwinds Improving System Upgrades and Patching Using SolarWinds Government and Education Webinar February 11, 2020
  2. 2. @solarwinds 2 Speaker Introduction Sean Martinez Technical Account Manager sean.martinez@solarwinds.com 512.682.9554 (office) © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  3. 3. @solarwinds 3 Agenda • SolarWinds Overview • Vulnerability Management Lifecycle and Best Practices • SolarWinds Patching and Configuration Management Solutions • Demonstrations • Resources and Q&A © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  4. 4. @solarwinds SolarWinds at a Glance © 2020 SolarWinds Worldwide, LLC. All rights reserved. 1. Customers are defined as individuals or entities that have an active subscription for our subscription products or that have purchased one or more of our perpetual license products since our inception under a unique customer identification number. We may have multiple purchasers of our products within a single organization, each of which may be assigned a unique customer identification number and deemed a separate customer. 2. IDC defined Network Management Software functional market, IDC’s Worldwide Semiannual Software Tracker, October 2019. 3. Gartner, Market Share Analysis: ITOM: Performance Analysis Software, Worldwide, 2018. June 11, 2019. (AIOps/ITIM/Other Monitoring Tools Software Market). SolarWinds term, Systems Management, refers to the AIOps/ITIM/Other Monitoring Tools Software Market Taxonomy referenced in the Gartner report. All statements in this report attributable to Gartner represent SolarWinds interpretation of data, research opinion, or viewpoints published as part of a syndicated subscription service by Gartner, Inc., and have not been reviewed by Gartner. Each Gartner publication speaks as of its original publication date (and not as of the date of this presentation). The opinions expressed in Gartner publications are not representations of fact and are subject to change without notice. #1 in Network Management2 320,000+ customers in 190 countries 1 60+ IT management products 22,000+ MSPs serving 450,000+ organizations Every branch of the DoD, and nearly every civilian and intelligence agency 150,000+ registered members of THWACK®, our global IT community Founded in 1999 More than 3,200 employees globally Austin, TX headquarters Herndon, VA, government office 30+ offices globally Leader in Remote Monitoring and Management #3 in Systems Management3 Growing Security Portfolio 499 of Fortune 500®
  5. 5. @solarwinds 5 Building Great Products That Simply Work Is at Our Core © 2020 SolarWinds Worldwide, LLC. All rights reserved. End User-Driven Product Strategy With a Constantly Growing OfferingFocused on Ease and Efficiency Geekbuilt.® Roadmap driven by end users and products developed by IT professionals who understand today’s IT environment Massive User Community 150K+ registered THWACK members 22K+ MSPs access the MSP Institute and Customer Success Center Solve clearly identified problems Orion® Platform Hybrid IT management Application Management Affordable full-stack monitoring for hybrid and cloud-native IT environments SolarWinds MSP Remote monitoring and management platforms, backup, and email security Easy to try, find, and buy Ready to use Security Security, simplified
  6. 6. @solarwinds 6 Our Approach to ProductOurCorePrinciplesNotableExamples Simple and powerful Deliver complete visibility for hybrid IT Grow with our customers Enable application- centric management •Quick value after install •Seamless UX across product portfolio •Native support of the major on-premises and public clouds •Unified, integrated experience •Start small, solve the first problem, and be ready for the next •Add new capabilities quickly • AppStack™ – manage the entire app, not just components • PerfStack™ – real-time troubleshooting across the modern app and infrastructure stack • NetPath™ – manage the network, not just elements • Cloud infrastructure monitoring – AWS® and Azure® infrastructure monitoring •Support management of traditional and modern apps • Network Insight™ – deep visibility for the modern network stack across performance and configuration • AppInsight™ – deep visibility for packaged application performance • Increased scale – support for 400,000 NPM elements in a single instance • Simplified multiproduct installer – single installer to automatically resolve upgrade and install dependencies © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  7. 7. @solarwinds 7 What Is the Vulnerability Management Lifecycle? • Identify: network devices and systems operating versions for OS weaknesses; categorize into groups and assign value based on how critical • Protect: OS versions, Applications, User Access; setup logging to cover all • Detect: Scan for firmware versions against CVE DB, OS updates, and zero day • Respond: Tier responsiveness, timeline, and schedule outages while addressing vulnerabilities • Verify: reporting, logging, and alert notification Identify Protect DetectRespond Verify © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  8. 8. @solarwinds 8 System and Application Patching Best Practices • Discover an updated inventory of servers and workstations • Conduct a comprehensive audit of software in use • Leverage automation to discover and uniformly deploy system and application patches • Test and verify patches in your environment • Unnecessary patching can run into untested patch stability issues • Compliance reports help show the status of patched PCs, servers, and VMs • Schedule patch jobs to help avoid errors and omissions • Leverage configuration monitoring tools to verify system patches were completed as expected • Monitor application performance to ensure Patch isn’t the cause of stability issues © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  9. 9. @solarwinds 9 Configuration Management • Configuration management applies to networks and servers • Network configuration management can help save time by configuring devices to policy, preventing unwanted changes, and identifying configuration drift • Server configuration management compares changes over time, monitors performance impacts, and verifies that updates were completed • Vulnerabilities are collected and shared by NIST in the National Vulnerability Database • The Department of Homeland Security provides another resource called Common Vulnerabilities and Exposures (CVE) © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  10. 10. @solarwinds SolarWinds Security Products Overview Identify Protect Detect Respond Recover Patch Manager Windows and third-party patching, asset inventory, and reporting Security Event Manager SIEM tool for threat detection, incident response, and compliance reporting Patch Manager Patch compromised systems Access Rights Manager Manage and audit user access rights across your infrastructure Identity Monitor Automates account takeover prevention Server Configuration Monitor View previous configurations Network Configuration Manager Automates management of network configurations and helps ensure compliance and backup status User Device Tracker Detect and locate rogue users and devices on your network NetFlow Traffic Analyzer Find suspicious network activity Serv-U MFT Secure file transfer and sharing Backup Easy web-based backups Backup Restore data and systems Threat Monitor SaaS-based threat detection, incident response, and compliance reporting © 2020 SolarWinds Worldwide, LLC. All rights reserved. 10 Server Configuration Monitor HW and SW asset inventory
  11. 11. @solarwinds SolarWinds Patching and Configuration Management Solutions
  12. 12. @solarwinds 12 Automated patching of Microsoft® and third-party applications Patch Manager • Utilizing WSUS or SCCM; improve and simplify patch management solutions • Discover Patches needed for Microsoft Windows, and Third Party Patches • Deploy Pre-built, tested patches from vendors such as Adobe®, Apple®, Google®, Mozilla®, Oracle®, and others—upgrade or new install • Set time limits and timeline on when patches are approved • Decrease security risks and service performance degradation by controlling when and where patches are applied • View audits and demonstrate compliance with out-of-the-box reports and dashboard views • Agentless architecture, mass scale, and ease of use gives you the best ROI with no scripting or professional services needed • Links: Data – Demo – Resource © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  13. 13. @solarwinds 13 Detect, alert, and track configuration changes to Windows and Linux servers and applications Server Configuration Monitor (SCM) • Detect, alert, and report on changes • Default Templates to monitor with hardware inventory, software inventory, and IIS configuration files • Customization to monitor registries, binary and text files, and script outputs • Capture and track who made configuration changes • Compare current configurations against a baseline or between any two points in time • Correlate configuration changes with network and application performance • Automatically detect servers and applications eligible for monitoring • Links: Data – Demo – Resource © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  14. 14. @solarwinds 14 Improve network reliability and security by managing configurations, changes, and compliance Network Configuration Manager (NCM) • Discover and automate network configuration backups • View and easily rollback to the last-known good configurations • Establish multi-device baselines to identify and resolve configuration drift • Bulk deploy standardized device configs across your network • Gain visibility to unauthorized or erroneous network changes • Define compliance rules; detect and report on network policy violations • Network inventory and asset service management • Utilize NIST CVE; Cisco IOS®, ASA, Nexus, and Juniper device versions are matched to identify potential vulnerabilities; workflow includes ability to investigate, remediate, or waiver based on applicability • Audit device configs for NIST FISMA, DISA STIG, and DSS PCI compliance • Get out-of-the-box support for major network device vendors, including Cisco®, Palo Alto Networks®, Juniper®, HP®, Huawei®, F5®, Avaya®, Ruckus®, and more • Links: Data – Demo – Resource © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  15. 15. @solarwinds DEMO 15© 2020 SolarWinds Worldwide, LLC. All rights reserved.
  16. 16. @solarwinds 16 Resources for Systems Upgrades and Patching • Review blog on patch management best practices: https://orangematter.solarwinds.com/2019/08/05/patch-management-best-practices-why-does-patching-hurt-so- much/ • Review blog on change management: https://orangematter.solarwinds.com/2019/09/19/change-management-overview-itsm/ • Review blog on vulnerability management lifecycle: https://www.solarwindsmsp.com/blog/vulnerability-management-best-practices • Review video on five best practices for network configuration management: https://thwack.solarwinds.com/docs/DOC-173764 • Review product pages for Patch, SCM, and NCM: • https://www.solarwinds.com/patch-manager • https://www.solarwinds.com/server-configuration-monitor • https://www.solarwinds.com/network-configuration-manager © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  17. 17. @solarwinds Q&A 17© 2020 SolarWinds Worldwide, LLC. All rights reserved. Call government sales: 877.946.3751 Contact federal sales: federalsales@solarwinds.com Contact state and local government sales: governmentsales@solarwinds.com Contact education sales: educationsales@solarwinds.com
  18. 18. @solarwinds 18 Contact Us Let us know how we can help you © 2020 SolarWinds Worldwide, LLC. All rights reserved. • Visit our THWACK® government group: http://thwack.com/government • Watch a short demo video: http://demo.solarwinds.com/sedemo/ • Download a free trial: http://www.solarwinds.com/downloads/ • Visit our government website: http://www.solarwinds.com/government • Call government sales: 877.946.3751 • Email SolarWinds federal government sales: federalsales@solarwinds.com • Email SolarWinds state and local government sales: governmentsales@solarwinds.com • Email SolarWinds education sales: educationsales@solarwinds.com • Follow us on LinkedIn®: https://www.linkedin.com/company/solarwinds-government
  19. 19. @solarwinds The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies. 19

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