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Automating your Microsoft® World - Part 2: Cloud and Application Management Best Practices

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Solarwinds N-able
Solarwinds N-able

In the first installment we discussed best practices for automating Microsoft operating systems. In this event Shawn Zenz discusses automating maintenance of Microsoft server and cloud applications. Automation improves your profits while ensuring that your customer’s most important applications are running at peak performance. Join Shawn as he discusses and demonstrates: • Microsoft Exchange™ & SQL Server® automation best practices • Microsoft Office 365® automation best practices • Demo of creating, saving and assigning policies to managed devices • Automatically creating PSA tickets to track automation work as billable time You won’t want to miss this.

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Automating your Microsoft® world Part 2: Application & Cloud Efficiencies © 2014 N-able Technologies, Inc.All rights reserved.
Presented By © 2014 N-able Technologies, Inc.All rights reserved. Ali Mahmoud Product Marketing @alimahmoud_ Shawn Zenz Product Manager
Application and Cloud Efficiencies 1.Remote Monitoring & Management Overview 2.Automation Overview 3.Application and Cloud Automation 4.Demo: Creating Automation Policies 5.Profitability Impact © 2014 N-able Technologies, Inc.All rights reserved.
Application and Cloud Efficiencies 1.Remote Monitoring & Management Overview 2.Automation Overview 3.Application and Cloud Automation 4.Demo: Creating Automation Policies 5.Profitability Impact © 2014 N-able Technologies, Inc.All rights reserved.
NOC Notification Helpdesk Notification Customer B Customer C N-central® Architecture © 2014 N-able Technologies, Inc.All rights reserved.
Application and Cloud Efficiencies 1.Remote Monitoring & Management Overview 2.Automation Overview 3.Application and Cloud Automation 4.Demo: Creating Automation Policies 5.Profitability Impact © 2014 N-able Technologies, Inc.All rights reserved.
N-central Rule Licensing Service Templates Scheduled Tasks Alerts N-central Operating Systems Automation Policies Support TicketCreation Backup Applications AV Scan Jobs Billing Information Security (AV) Hardware Backup/RestoreJobs Notifications Patch Network Utilization Application Install Escalations Automating with N-central © 2014 N-able Technologies, Inc.All rights reserved.
N-central Rule Licensing Service Templates Scheduled Tasks Alerts N-central Operating Systems Automation Policies Support TicketCreation Backup Applications AV Scan Jobs Billing Information Security (AV) Hardware Backup/RestoreJobs Notifications Patch Network Utilization Application Install Escalations Automating with N-central © 2014 N-able Technologies, Inc.All rights reserved.
N-central Rule Licensing Service Templates Scheduled Tasks Alerts N-central Operating Systems Automation Policies Support TicketCreation Backup Applications AV Scan Jobs Billing Information Security (AV) Hardware Backup/RestoreJobs Notifications Patch Network Utilization Application Install Escalations Automating with N-central © 2014 N-able Technologies, Inc.All rights reserved.
N-central Rule Licensing Service Templates Scheduled Tasks Alerts N-central Operating Systems Automation Policies Support TicketCreation Backup Applications AV Scan Jobs Billing Information Security (AV) Hardware Backup/RestoreJobs Notifications Patch Network Utilization Application Install Escalations Automating with N-central © 2014 N-able Technologies, Inc.All rights reserved.
N-central Rule Licensing Service Templates Scheduled Tasks Alerts N-central Operating Systems Automation Policies Support TicketCreation Backup Applications AV Scan Jobs Billing Information Security (AV) Hardware Backup/RestoreJobs Notifications Patch Network Utilization Application Install Escalations Automating with N-central © 2014 N-able Technologies, Inc.All rights reserved.
Creating Filters © 2014 N-able Technologies, Inc.All rights reserved. N-central Filters describe a group of devices to perform automation on
© 2014 N-able Technologies, Inc.All rights reserved. Customer 1 Customer 2 Customer 3 Manually creating rules for each customer is too much effort WeeklyMaintenance_01 WeeklyMaintenance_02 WeeklyMaintenance_03
© 2014 N-able Technologies, Inc.All rights reserved. Centralized AutomationOne rule to maintainConsistent for all customersEasy to add new customers N-central Customer 1 Customer 2 Customer 3 WeeklyMaintenance
Application and Cloud Efficiencies 1.Remote Monitoring & Management Overview 2.Automation Overview 3.Application and Cloud Automation 4.Demo: Creating Automation Policies 5.Profitability Impact © 2014 N-able Technologies, Inc.All rights reserved.
Application Automation: SQL Server® © 2014 N-able Technologies, Inc.All rights reserved. Rebuild indexes Reorganize indexes Get paid: PSA ticket DB fragmentation Catalog integrity Database integrity SQL Server
© 2014 N-able Technologies, Inc.All rights reserved. Application AutomationSQL Database Maintenance Automation Policy Frequency Alert DB fragmentation Catalog integrity Database integrity Index fragmentation Rebuild indexes Reorganize indexes Weekly Create PSA Ticket
Application Automation: Exchange™ © 2014 N-able Technologies, Inc.All rights reserved. List disconnected mailboxes Export list to .PST file Delete disconnected mailboxes Get paid: Create PSA ticket Exchange
Application Automation: Log Files © 2014 N-able Technologies, Inc.All rights reserved. Specify target folder Set min number of files to retain Delete oldest files Get paid: Create PSA ticket Exchange
Application Automation: Office 365® © 2014 N-able Technologies, Inc.All rights reserved. Onboard new users & assign license Add user to security & distribution group Off board user and disable account Forward email to another user Office 365
Application and Cloud Efficiencies 1.Remote Monitoring & Management Overview 2.Automation Overview 3.Application and Cloud Automation 4.Demo: Creating Automation Policies 5.Profitability Impact © 2014 N-able Technologies, Inc.All rights reserved.
Application Automation with Automation Manager © 2014 N-able Technologies, Inc.All rights reserved. 1.Select an action 2.Drag to policy 3.Save & run
Live Demo: © 2014 N-able Technologies, Inc.All rights reserved. Application & Cloud Automation Creating PSA tickets
Application and Cloud Efficiencies 1.Remote Monitoring & Management Overview 2.Automation Overview 3.Application and Cloud Automation 4.Demo: Creating Automation Policies 5.Profitability Impact © 2014 N-able Technologies, Inc.All rights reserved.
Manual Maintenance vs Automation © 2014 N-able Technologies, Inc.All rights reserved. Manual Automation SQL maintenance 30min per server 15min one-time Exchange cleanup 30min per server 15min one-time
Average Monthly Savings © 2014 N-able Technologies, Inc.All rights reserved. Manual Maintenance 1 Customer Manual Maintenance 5 Customer Manual Maintenance 10 Customer 1Exchange 2 hour 10 hour 20 hour 1 SQL Server 2 hour 10 hour 20 hour Manual Time 4 hours 20 hours 40 hours
Now for the best part! © 2014 N-able Technologies, Inc.All rights reserved.
Automation ManagerIs included in your pro RMM license © 2014 N-able Technologies, Inc.All rights reserved.
Provide GreatService Automation Manager Help Desk Manager Report Manager Remote Control Manager Build Recurring Revenue Security Manager Backup Manager Patch Manager Audit Manager Mobile Manager N-central RMMAn MSP’s complete toolkit © 2014 N-able Technologies, Inc.All rights reserved.
Download now: http://bit.ly/Nablepricing2014 © 2014 N-able Technologies, Inc.All rights reserved.
Legal Information The N-able Technologies and N-central trademarks are the exclusive property of N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries.All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies. © 2013 N-able Technologies, Inc.All rights reserved. © 2014 N-able Technologies, Inc.All rights reserved.

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Automating your Microsoft® World - Part 2: Cloud and Application Management Best Practices

  • 1. Automating your Microsoft® world Part 2: Application & Cloud Efficiencies © 2014 N-able Technologies, Inc.All rights reserved.
  • 2. Presented By © 2014 N-able Technologies, Inc.All rights reserved. Ali Mahmoud Product Marketing @alimahmoud_ Shawn Zenz Product Manager
  • 3. Application and Cloud Efficiencies 1.Remote Monitoring & Management Overview 2.Automation Overview 3.Application and Cloud Automation 4.Demo: Creating Automation Policies 5.Profitability Impact © 2014 N-able Technologies, Inc.All rights reserved.
  • 4. Application and Cloud Efficiencies 1.Remote Monitoring & Management Overview 2.Automation Overview 3.Application and Cloud Automation 4.Demo: Creating Automation Policies 5.Profitability Impact © 2014 N-able Technologies, Inc.All rights reserved.
  • 5. NOC Notification Helpdesk Notification Customer B Customer C N-central® Architecture © 2014 N-able Technologies, Inc.All rights reserved.
  • 6. Application and Cloud Efficiencies 1.Remote Monitoring & Management Overview 2.Automation Overview 3.Application and Cloud Automation 4.Demo: Creating Automation Policies 5.Profitability Impact © 2014 N-able Technologies, Inc.All rights reserved.
  • 7. N-central Rule Licensing Service Templates Scheduled Tasks Alerts N-central Operating Systems Automation Policies Support TicketCreation Backup Applications AV Scan Jobs Billing Information Security (AV) Hardware Backup/RestoreJobs Notifications Patch Network Utilization Application Install Escalations Automating with N-central © 2014 N-able Technologies, Inc.All rights reserved.
  • 8. N-central Rule Licensing Service Templates Scheduled Tasks Alerts N-central Operating Systems Automation Policies Support TicketCreation Backup Applications AV Scan Jobs Billing Information Security (AV) Hardware Backup/RestoreJobs Notifications Patch Network Utilization Application Install Escalations Automating with N-central © 2014 N-able Technologies, Inc.All rights reserved.
  • 9. N-central Rule Licensing Service Templates Scheduled Tasks Alerts N-central Operating Systems Automation Policies Support TicketCreation Backup Applications AV Scan Jobs Billing Information Security (AV) Hardware Backup/RestoreJobs Notifications Patch Network Utilization Application Install Escalations Automating with N-central © 2014 N-able Technologies, Inc.All rights reserved.
  • 10. N-central Rule Licensing Service Templates Scheduled Tasks Alerts N-central Operating Systems Automation Policies Support TicketCreation Backup Applications AV Scan Jobs Billing Information Security (AV) Hardware Backup/RestoreJobs Notifications Patch Network Utilization Application Install Escalations Automating with N-central © 2014 N-able Technologies, Inc.All rights reserved.
  • 11. N-central Rule Licensing Service Templates Scheduled Tasks Alerts N-central Operating Systems Automation Policies Support TicketCreation Backup Applications AV Scan Jobs Billing Information Security (AV) Hardware Backup/RestoreJobs Notifications Patch Network Utilization Application Install Escalations Automating with N-central © 2014 N-able Technologies, Inc.All rights reserved.
  • 12. Creating Filters © 2014 N-able Technologies, Inc.All rights reserved. N-central Filters describe a group of devices to perform automation on
  • 13. © 2014 N-able Technologies, Inc.All rights reserved. Customer 1 Customer 2 Customer 3 Manually creating rules for each customer is too much effort WeeklyMaintenance_01 WeeklyMaintenance_02 WeeklyMaintenance_03
  • 14. © 2014 N-able Technologies, Inc.All rights reserved. Centralized AutomationOne rule to maintainConsistent for all customersEasy to add new customers N-central Customer 1 Customer 2 Customer 3 WeeklyMaintenance
  • 15. Application and Cloud Efficiencies 1.Remote Monitoring & Management Overview 2.Automation Overview 3.Application and Cloud Automation 4.Demo: Creating Automation Policies 5.Profitability Impact © 2014 N-able Technologies, Inc.All rights reserved.
  • 16. Application Automation: SQL Server® © 2014 N-able Technologies, Inc.All rights reserved. Rebuild indexes Reorganize indexes Get paid: PSA ticket DB fragmentation Catalog integrity Database integrity SQL Server
  • 17. © 2014 N-able Technologies, Inc.All rights reserved. Application AutomationSQL Database Maintenance Automation Policy Frequency Alert DB fragmentation Catalog integrity Database integrity Index fragmentation Rebuild indexes Reorganize indexes Weekly Create PSA Ticket
  • 18. Application Automation: Exchange™ © 2014 N-able Technologies, Inc.All rights reserved. List disconnected mailboxes Export list to .PST file Delete disconnected mailboxes Get paid: Create PSA ticket Exchange
  • 19. Application Automation: Log Files © 2014 N-able Technologies, Inc.All rights reserved. Specify target folder Set min number of files to retain Delete oldest files Get paid: Create PSA ticket Exchange
  • 20. Application Automation: Office 365® © 2014 N-able Technologies, Inc.All rights reserved. Onboard new users & assign license Add user to security & distribution group Off board user and disable account Forward email to another user Office 365
  • 21. Application and Cloud Efficiencies 1.Remote Monitoring & Management Overview 2.Automation Overview 3.Application and Cloud Automation 4.Demo: Creating Automation Policies 5.Profitability Impact © 2014 N-able Technologies, Inc.All rights reserved.
  • 22. Application Automation with Automation Manager © 2014 N-able Technologies, Inc.All rights reserved. 1.Select an action 2.Drag to policy 3.Save & run
  • 23. Live Demo: © 2014 N-able Technologies, Inc.All rights reserved. Application & Cloud Automation Creating PSA tickets
  • 24. Application and Cloud Efficiencies 1.Remote Monitoring & Management Overview 2.Automation Overview 3.Application and Cloud Automation 4.Demo: Creating Automation Policies 5.Profitability Impact © 2014 N-able Technologies, Inc.All rights reserved.
  • 25. Manual Maintenance vs Automation © 2014 N-able Technologies, Inc.All rights reserved. Manual Automation SQL maintenance 30min per server 15min one-time Exchange cleanup 30min per server 15min one-time
  • 26. Average Monthly Savings © 2014 N-able Technologies, Inc.All rights reserved. Manual Maintenance 1 Customer Manual Maintenance 5 Customer Manual Maintenance 10 Customer 1Exchange 2 hour 10 hour 20 hour 1 SQL Server 2 hour 10 hour 20 hour Manual Time 4 hours 20 hours 40 hours
  • 27. Now for the best part! © 2014 N-able Technologies, Inc.All rights reserved.
  • 28. Automation ManagerIs included in your pro RMM license © 2014 N-able Technologies, Inc.All rights reserved.
  • 29. Provide GreatService Automation Manager Help Desk Manager Report Manager Remote Control Manager Build Recurring Revenue Security Manager Backup Manager Patch Manager Audit Manager Mobile Manager N-central RMMAn MSP’s complete toolkit © 2014 N-able Technologies, Inc.All rights reserved.
  • 30. Download now: http://bit.ly/Nablepricing2014 © 2014 N-able Technologies, Inc.All rights reserved.
  • 31. Legal Information The N-able Technologies and N-central trademarks are the exclusive property of N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries.All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies. © 2013 N-able Technologies, Inc.All rights reserved. © 2014 N-able Technologies, Inc.All rights reserved.