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Digital messed up Marketing
Understanding your customer in the digital era
Tom Fleerackers
www.flatworldbusiness.wordpress.com
Tom Fleerackers
tom.fleerackers@kdg.be
web 0.0

Developing the internet
web 1.0

The world wide web is born
web 1.0

The world wide web is born
www1991 - Tim Berners Lee
web 1.0

READ - only
1993 - first web browser
web 1.0

READ - only
web 1.0

READ - only
Internet

Succes!?web 1.0

The internet bubble
Internet

Succes!?web 1.0

The internet bubble
Internet

Succes!?Today

A new bubble?
Internet

Succes!?Today

A new bubble?
Internet

Succes!?Today

A new bubble?
Internet

Succes!?Today

A new bubble?
Today

A new bubble?
Today

A new bubble?
Today

A new bubble?
Today

A new bubble?
Today

A new bubble?
Today

A new bubble?
Today

A new bubble?
web 2.0

Participating web
web 2.0

Participating web
2004
2006
web 2.0

Participating web
web 2.0

Participating web
web 2.0

Participating web
Traditional 

Publishing
Social 

Publishing
Interaction
1998 2006 2016
DAYS HOURS MINUTES
100D 10K 10M
web 2.0

Participating web
web 2.0

Participating web
web 2.0

Participating web
Austria
Biggest brands

in Facebook
web 2.0

Participating web
Austria
October 2017
web 2.0

Participating web
Austria
October 2017
web 2.0

Participating web
Austria
Top Facebook Post

October 2017
not more
than 6h
within 6h within 1h
77% 85% 65%
web 2.0

web 2.0

web 2.0

Mobile society
web 4.0

Mobile web
web 4.0

Mobile web
From “move-ability”
web 4.0

Mobile web
To “We bring it along all the time”
web 4.0

Mobile web
Smart, portable, personal, context-
aware, multifunctional devices …
web 4.0

Mobile web
Smart, portable, personal, context-
aware, multifunctional devices …
which can be used to make a phone-call
web 4.0

Mobile web
web 4.0

Mobile Revolution
web 4.0

Mobile Revolution
web 4.0

Mobile Revolution is slowing down
web 4.0

Mobile Revolution is slowing down
web 4.0

Mobile Revolution
web 4.0

Mobile Revolution
web 4.0

Mobile Revolution
web 4.0

Mobile Revolution
Something strange happened while
we switched to mobile screens…
Video Then
web 4.0

Mobile Revolution
Video Then Video Now
web 4.0

Mobile Revolution
web 4.0

Mobile Revolution
web 4.0

Mobile Revolution
web 4.0

Mobile Revolution
web 4.0

Multi-screen environment
web 4.0

Multi-screen environment
But
The end of 

the ‘screen age’ 

is near!
web 4.0

Less screens more connections
web 4.0

Less screens more connections
web 4.0

Less screens more connections
web 4.0

Less screens more connections
web 4.0

Less screens more connections
web 4.0

Less screens more connections
web 3.0

Semantic web
Web 3.0
Semantic Web
A semantic web is a web where all information is categorized and stored in such a way
that a computer can understand it as well as a human.
web 3.0

Semantic web
web 3.0

Semantic web
web 3.0

Semantic web
“Data is moving from something you use outside of the work
stream to becoming a part of the business app itself.

It’s how the knowledge worker is actually performing their job.”
Frank Bien, CEO of Looker (2016)
web 3.0

Semantic web
Augmented & Virtual reality
Tailor made & Personal (search)
Deductieve Reasoning
web 3.0

Semantic web

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