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Facilitating Online Groups Nancy White, Full Circle Associates

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3 Bits Today… <ul><li>Applications of online interaction </li></ul><ul><li>The role of technology/Web 2.0 </li></ul><ul><li>Facilitation </li></ul>

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what is it all about? purpose

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<ul><li>find and share information </li></ul><ul><ul><li>as an individual </li></ul></ul><ul><ul><li>as a community </li></ul></ul><ul><ul><li>as a network </li></ul></ul><ul><li>be together </li></ul><ul><li>coordinate work </li></ul><ul><li>learn together (communities of practice, etc.) </li></ul>

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C ommunicate information http://www.flickr.com/photos/maykesplana/270819284/

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http://blogs.nature.com/news/blog/

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http://vmsstreamer1.fnal.gov/VMS_Site_03/Lectures/Colloquium/061025Golbeck/vf001.htm

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http://vmsstreamer1.fnal.gov/VMS_Site_03/Lectures/Colloquium/061025Golbeck/vf001.htm

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http://www.flickr.com/photos/aphrodite/66231929/ c onnect

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http://www.flickr.com/photos/lynetter/653541864/in/set-72057594139269787/ Photo via Flickr CC www.flickr.com/photos/azlijamil01/231592469/

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some require social interactions

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David Wilcox

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5 Steps from Beth Kanter Step 1: Find People Step 2: Have A Conversation Step 3: Listen Step 4: Share Step 5: Collaborate http://www.bethkanter.org

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c ollaborate

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http://www.flickr.com/photos/b-tal/179390341 / &quot;To receive everything, one must open one's hands and give” Taisen Deshimaru 3. Learning Together Nancy White, Full Circle Associates, cc 2007

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<ul><li>can you say it in a sentence? Is it repeatable? </li></ul><ul><li>is it relevant to people’s daily work? </li></ul><ul><li>is it doable? </li></ul><ul><li>is it relevant to sponsor organization? </li></ul>Have you clarified purpose?

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A ccess: get online!

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<ul><li>connectivity (bandwidth, electricity, time at computer) </li></ul><ul><li>skills </li></ul><ul><li>attitude </li></ul><ul><li>time </li></ul><ul><li>Induction/training </li></ul>

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http://www.flickr.com/photos/nicmcphee/31304194/in/set-72157594373420115/ mark the trail….

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Purpose Cafe <ul><li>At your table – prepare take notes on your paper ‘tablecloth”, </li></ul><ul><li>Round 1: </li></ul><ul><ul><li>Take 1-2 minutes each to tell about the purpose of your online activity (real/planned/imagined - it is ok to “pass”). </li></ul></ul><ul><ul><li>Pick one project that interests the group. Clarify the purpose if needed. Are the benefits clear? </li></ul></ul><ul><ul><li>Brainstorm some ideas, questions, suggestions and approaches to that project. Record on the “tablecloth.” </li></ul></ul><ul><ul><li>“ Owner” of the chosen idea stays at the table for round 2 </li></ul></ul><ul><li>Round 2: Move to new tables – mix it up! </li></ul><ul><ul><li>Table host tell the story of the project the previous round focused on. </li></ul></ul><ul><ul><li>Brainstorm more ideas for that group/activity. </li></ul></ul><ul><li>Full group: Each table share out a few highlights of the project and the ideas brainstormed. </li></ul>

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http:// tinyurl.com/28t9rb

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Technology for/and/by Community http://www.flickr.com/photos/poagao/527259919/ http://www.flickr.com/photos/poagao/494418919/

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Thinking about tools

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http://www.flickr.com/photos/lynetter/421323707/in/set-72057594139269787 /

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http://www.flickr.com/photos/nicmcphee/33556189/in/set-72157594373420115/ Community… Perspective

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The simplest thing that could possibly work… Ward Cunningham, inventor of the wiki

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http://www.flickr.com/photos/lynetter/483849193/in/set-72057594139269787/

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addressing inherent community tensions Tools Group asynchronous discussion boards teleconference chat instant messaging member directory wiki blog telephony/ VoIP individual profile page e-mail e-mail lists scratch pad RSS “ new” indicators subscription podcast content repository presence indicator buddy list security Q&A systems RSS aggregator newsletter calendar videoconference application sharing whiteboard site index participation statistics search subgroups personalization community public page version control document management UseNet content rating scheduling polling commenting social networking tools tagging individual bookmarking shared filtering geomapping www.TechnologyForCommunities.com Etienne Wenger Nancy White John Smith micro-blogging social bookmarking mashups Individual Interacting Publishing synchronous Group asynchronous

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Activities

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Community profiles as patterns of togetherness Community activities oriented to … … meetings … context … community cultivation … access to expertise … projects … open-ended conversation … content publishing … individual participation … relationships © 2006 Wenger, White, and Smith

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David Wilcox

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… meetings … access to expertise … context … community cultivation … projects … open-ended conversation … content publishing … individual participation … relationships © 2006 Wenger, White, and Smith Community activities oriented to … Course

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Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Central Blog External Reader External Reader RSS FEED Reader Reader Reader Reader Reader Reader Reader Reader Reader Reader Reader Reader External Reader Roster Syllabus Schedule Course

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Support Community … meetings … access to expertise … context … community cultivation … projects … open-ended conversation … content publishing … individual participation … relationships © 2006 Wenger, White, and Smith Community activities oriented to …

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Forums Directories Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Social networking tools Support Community

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… meetings … access to expertise … context … community cultivation … projects … open-ended conversation … content publishing … individual participation … relationships © 2006 Wenger, White, and Smith Community activities oriented to … Edubloggers

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Edubloggers Community my arise between the blogs around shared interest Edublogger #2 Edublogger #3 Edublogger #1

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http://www.go2web20.net/

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Let’s do it with others… <ul><li>http://socialmedia.wikispaces.com/presentation </li></ul><ul><li>http://socialmedia.wikispaces.com/presentation-introduction </li></ul>

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Community Technology Stewardship

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http://www.flickr.com/photos/dani3l3/364684710/ “ Technology stewards are people with enough experience of the workings of a community to understand its technology needs, and enough experience with technology to take leadership in addressing those needs…

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Stewardship typically includes selecting and configuring technology, as well as supporting its use in the practice of the community.” Wenger, White and Smith, 2007

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http://www.flickr.com/photos/philwalter/348238734/

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Online Facilitation Nancy White, Full Circle Associates, cc 2007

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Nancy White, Full Circle Associates, cc 2007 Designed for a group….

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Nancy White, Full Circle Associates, cc 2007 … experienced as an individual.

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<ul><li>keep things as simple as possible </li></ul><ul><li>repeat key messages </li></ul><ul><li>be explicit – don’t assume you understand or that others understand you </li></ul><ul><li>keep it simple – short messages are good! </li></ul>

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face to face, telephone or online induction

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From: http:// oubs .open.ac. uk /e-moderating/ fivestep . htm Gilly Salmon

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start from where people are … A lready established patterns

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<ul><li>gently transition from existing tools if necessary </li></ul><ul><li>pair more complicated technologies with IM to coach and support </li></ul><ul><li>know when to pick your battles </li></ul>

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start with a simple, valuable “ask” B uy-In

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<ul><li>one small activity on the site </li></ul><ul><li>get and offer feedback </li></ul><ul><li>acknowledge all initial contributions </li></ul><ul><li>use suggestions </li></ul>

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In doing, we learn. George Herbert

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B uddy-up

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<ul><li>bring people on in small groups </li></ul><ul><li>pair more tech-savvy people with new-bees </li></ul><ul><li>launch more intensive projects in groups of 5-10 </li></ul><ul><li>people like to know they are not alone… </li></ul>

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http://www.flickr.com/photos/nicmcphee/418922552/in/set-72157600218310366 / Build participation

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http://www.flickr.com/photos/dcleesfo/164496007/ by Dave Lee

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From: 2005 Wing Lam, Alton Chua, Jeremy B. Williams and Cecelia Lee Virtual teams: Surviving or thriving? http://www.ascilite.org.au/conferences/brisbane05/blogs/proceedings/41_Lam.pdf

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ODI: 6 Network Functions <ul><li>Filters </li></ul><ul><li>Amplifyers </li></ul><ul><li>Convenors </li></ul><ul><li>Facilitators </li></ul><ul><li>Investors </li></ul><ul><li>Community builders </li></ul>http://www.odi.org.uk/Rapid/Projects/PPA0103/Functions.html

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Technical Skills <ul><li>Know enough </li></ul><ul><li>Be curious </li></ul><ul><li>Experiment </li></ul><ul><li>Have friends </li></ul>Nancy White, Full Circle Associates, cc 2007

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self- A wareness Nancy White, Full Circle Associates, cc 2007

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don’t worry – there will be bumps in the road…TALK about them

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Epilogue Resources Contact Nancy White nancyw at fullcirc dot com http://www.flickr.com/photos/poagao/527259905/