Chatbot is an Artificial Intelligence (AI) technology that serves as a digital assistant that interprets and processes users’ requests. Existing chatbot applications for teaching and learning have addressed subjects like language, and economics, but none are available to facilitate learning AI or ability to communicate in Malay language. Therefore, CikguAIBot, a chatbot that focuses on assisting the Malay-speaking community in learning the basic concepts and algorithms of AI is developed. The purpose of the CikguAIBot is to provide an alternative to learning materials and interaction modality with the instructor. The target user of the chatbot ranges from secondary school learners to lifelong learners. CikguAIBot is deployed as a Telegram application and executable through mobile apps and web access. The completion of learning, activities and assessments of the whole content of CikguAIBot takes about one hour. The chatbot consists of 65 intents and 7 entities, and is developed using DialogFlow, a Google-based tool. Suggestion chips and cards are used as the interaction means which allow users to navigate from one content to another. Natural language interaction is also allowed so users can chat with the chatbot. Quizzes in the form of true-false and multi-choice questions are created within each topic as a learning reinforcement purpose. Immediate feedback to answers in the quiz is also provided so the students could use the responses as self-learning. The chatbot also offers infographic, links to external resources and videos.

3. ProfilingLearning preferences
Learning competency
Learning behavior
- System
participation log
- Heart rate
Learning satisfaction
Learning Personalization Analytics
Descriptive
(preferences, satisfaction, competency,
achievement)
Diagnostic-learning plan
adaptability
(preferences-behavior,
satisfaction-achievement)
Predictive-learning plan
recommendation
(performance, satisfaction)
Prescriptive-Adaptive learning
plan
(performance, satisfaction)
Assessment records
Learning Materials
Learning dashboard
Learning engagement
Learning achievement
Satisfaction prediction
Performance prediction
Learning competency
Customization
Model of Intelligent Simulator for Personalised Learning (ISPerL)®
Version
2

4. Guru AI Bot- teaches the basics of
artificial intelligence, in Malay language.
Modifying current chatbot based on input from
pilot study - 50%
Development of questionnaires - 100%
User study setup - 50%
FSKTMBot - customer service
chatbot that entertains admission
inquiries.
Development of chatbot - 100%
Development of questionnaires - 100%
User study setup - 40%
1. What? A virtual assistant for the Artificial Intelligence (AI)
subject
2. Scope? Basic information on AI
3. Who? Anyone who likes to learn about the basic of AI
4. Language? Malay
1. What? A virtual assistant for ADMISSION inquiries into Faculty
of Computer Science and Information Technology, UPM.
2. Scope? Information (Programme, Requirement, Fees, Contact
Us)
3. Who? Future and current students that seeking for basic
information of the FCSIT
4. Language? English

5. Interaction modes
Interaction modes
follow the learning flow
guided by CikguAIBot
through the menu
select specific topic (e.g., by typing
"Menu Utama" and then send and
choose your topic)
typing your question in Malay
(e.g., apakah maksud AI? or
saya rasa gembira)

6. CikguAIBot®
Version 1
Version 2
Chatbot to teach Artificial Intelligence in Malay

7. Guided and engaging multimodal learning
materials

8. Publication
1. Sharef, N.M., Murad, M. A. A., Mansor, E. I.,
Nasharuddin, N. A., Omar, M. K., Samian, N.,
Arshad, N. I., Ismail, W., Shahbodin, F., (2020),
"Intelligent Learning Experience Simulator
based Learning Analytic towards Facilitating
Personalised Learning", International
Conference on Advancement in Data Science, E-
learning and Information Systems
(ICADEIS2020).
2. Palasundram, K., Sharef, N. M., Nasharuddin, N.
A., Kasmiran, K. A., Azman, A., (2019), SEQ2SEQ
Models Performance for Education Chatbot,
International Journal for Educational
Technology, 24(14), pp. 56-68.
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