1. AMINA AHMED
Cell : +971 52 2550360/+971562261720
E-mail: aminaomar25@yahoo.com
Marital Status : Married
Visa Status: Resident Visa
Date of Birth: 21.09.1984
PROFILE:
• A result oriented professional with 3 years of experience in Front Office Operations /
Reservation / Office Administration.
• Deft in providing effective resolution to customer queries and improving relationships
with them by anticipating their future requirements
• An effective communicator with strong people management, customer orientation
and presentation skills
HIGHLIGHTS
EDUCATION
• Kenya Certificate of Secondary Education (Star Sheikh Academy)
• Diploma in Business Administration – Courses Attained
• Commercial &Adm.LWA, Office ADM.
&Mgt,Hrm,theory&pract.mgtorg.theory&behavior ,managerial A/C ,economics
quantitative tech , ,human & public relation ,communication.
• Certificate in Computer application / QuickBooks, Quick typing
• Certificate in International Customer Service
•
Organization : Samaya Hotel Deira
Designation : Senior Reservation (Sep 2013 To date)
Brief job description
 To update rate and rate codes
 To follow up groups with sales five days prior arrival.
 To check if all Airport pick up are arranged.
 To update reservation & to clear tentative booking on the system.
 Checking all website booking & tally with Opera.
 To update flight details in the system
 Update pre authorization list for the next day & handover to Reception.
 To answer accurately all inquiries.
 To cancel pre authorization.
 To follow up with the daily crews list for the hotel
 Assisted sales managers in gaining customer satisfaction by performing
administrative duties relating to guest and hotel communications and sales.
 Answered phones and making sure all inquiries are handled accurately, and in a
timely, professional manner.
 Prepared hotel group details and rooming lists based on room specifications and
customer information.
 Input all reservations into the system, recording all pertinent information and
attend to inquiries, complaints and requests regarding reservations
 Remain up to date with all the promotions in and around the hotel and follow
established procedures to process all room reservations, rates, confirmations, hotel
facilities, etc.
 Show complete product knowledge, understand rate structure and apply rate
management
Page 1
Resume Summary
Experience

2.  Maintain established filing system for all correspondence and collate reports as
required by Reservations Manager or Supervisor
 Promote and maintain good public relations and endeavors to maximize business
 Ensure all incoming calls are answered,
 Process visa request for hotel guest as per hotel policy
 Process and confirm guest room reservations made by clients on the phone, letter
or fax
Organization: Al Habtoor Hotels (, Metropolitan Palace Hotel)
Designation: Telephone Operator/Reservation
Tenure : March2011 to August 2013
Brief Job Description
 Assist in maintaining and updating telephone directories and event schedules.
 Handling Guest complains
 Assist in reporting telephone equipment or service complaints and problems.
 Places long distance and conference calls for authorized parties.
 Handle guest complaints call, routing to the duty manager or to the proper
department.
 Briefing the next shift operator regarding pending works to be done.
 To know what to do in case of fire.
 Responsible for giving wake up call to guests such as V.I.P. and airline crews.
 To accurately answer all inquiries.
 Extense working knowledge of Fidelio and opera
COMPUTER AND TECHNICAL EXPERIENCE
Operating Systems : Win 98, Win Me, Win 2000 & Win XP
Internet : Email Management, Internet Browsing
Packages : Microsoft Office (Word, Excel, Power point
PROFESSIONAL QUALIFICATION
PERSONAL AND FINANCIAL ACCOUNTING - KENYA PORTS AUTHORITY –MOMBASA
KENYA
 Personal & Manpower planning unit
 Establishment unit
 Payroll actions /Date Unit & Time card unit
 Financial Accounting Section
 Funds Control Section
 Revenue Section
TRAININGS
 Dexterously trainings attended in HR department as hr assistant Metropolitan Palace
Hotel)
 Reservations Department (Metropolitan Palace Hotel)
 Sales Coordinator – (Samaya hotel Deira)
o
Upon Request
Page 2
SKILLS
REFEREES
Experience