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Don Stanley, CRO
Don Stanley, CRO



Targets
Why is social media so important for business success?
Don Stanley, CRO



Targets
Why is social media so important for business success?

Why social media doesn’t have to be complicated.
Don Stanley, CRO



Targets
Why is social media so important for business success?

Why social media doesn’t have to be complicated.

How to manage social media on limited time and resources
Don Stanley, CRO



Targets
Why is social media so important for business success?

Why social media doesn’t have to be complicated.

How to manage social media on limited time and resources

4 core rules to implement and improve your social strategy
Don Stanley, CRO



Introductions
Hint: this has to do with why is social media so important for success?
Don Stanley, CRO



What is this
Social Stuff?
Working definitions
sm defn 1
sm defn 2
social media isn’t the answer to
          everything
Don Stanley, CRO
                                           3Rhino Media


Why is it important?
    How can it help us grow or extend our business
93% believe
facebook fact 1
facebook fact 2
Number of Accounts




150 million (2009)
Number of Accounts




      150 million (2009)

500 million (2010)
Number of Accounts




      150 million (2009)

500 million (2010)
700 million (2011)
Number of Accounts
    *FB is blocked in China




      150 million (2009)

500 million (2010)
700 million (2011)
1 BILLION (2012)
youtube fact 2

 48 Hours



           via mashable.com
youtube fact 2

 48 Hours


     That’s 8 YEARS of content added
     daily & it’s 3rd most visited site on
     the web via mashable.com
3   youtube fact 3
3                   youtube fact 4
• 490 million
  unique users
  monthly
• 2.9 billion
  hours/month (or
  325K years)
5marriages 1
5marriages 2
250 Million       Tweets Per Day




        110M early 2011-- 27M in 2010 -- 3.3M in 2009
ford fiesta
ford fiesta 2
Fiesta Movement

               6.2 million
               views

               750,000 views


               40 million impressions


132,000           83%                   30%
subscribers       new to Ford           under 25
American Family Insurance




 “When you demonstrate the willingness to listen to what
consumers have to say, it builds loyalty, and when you build
          loyalty, you know the sales will come”
Loyalty and Digital
   Prospecting
Customer Outreach
generation m2
gen m2 4
#1 Reason
Organizations Fail
with Social Media?
         They treat Social Media
         like a push tool, they:
         BEG. BUG. BUY.
#1 pr
#2 customer service
 Greatest Customer Service Story Ever Told   Ramon De Leon
  with Peter Shankman                        Dominos Chicago
 (FB 51991 likes,
 111,000 Twitter)
#3 loyalty
“We do business (and
support organizations)
with those we know,
like and trust”
           – Bob Burg




        And
      @citymama
Agent Empowerment
#5 Networking
#6 thought leadership
Getting
Started
& avoiding “squirrel syndrome!
Targets
Why is social media so important for non-profit success?
“Simplicity is the ultimate sophistication”
                                   Leonardo Da Vinci
                                   (Pareto’s 20-80)
“90% Of Social Media is Showing UP
   … it’s the other ½ that’s hard”
define strategy




 ake time to define your organizations social media strategy: or other
will define it for you (Ford & @citymama)
hope is not a strategy
Most important BY FAR! … LISTEN (CLO)
you wish to persuade me, you
must think my thoughts, feel my
 eelings and speak my words”
3 Tips for Effective Listening


    Tip # 1: Think R&D or ROI
     How are you listening right now? (google alerts? Social mention?)
Listening Tip # 2:
  Process what you hear
  > First, think workflows
  > Next, assign roles
  > Most Important, filter and act
Listening Tip # 3:
Don’t EVER stop listening
Measuring Tip #1:
Measure what matters.
What matters most?! Fans? Comments? Follows?
Request? Mentions? Reduced customer service calls?
Are you growing your business?
Measuring Tip #2:
Give your numbers context
Measuring
Tip #3:
Invest time into measuring
your social media efforts.
Measure consistently
(identify short-term and
long-term highlights). Think
business growth!
Tip #1: You don’t have
to talk directly to be
engaged.
Sharing is caring
(valuable useful info).
TIP #2: How will you use
Just like in any other par
your business, policies a
guidelines are a must.
Tip # 3: Be kind, be social,
be consistent and be real

Yes, this requires a level of
faith and trust but remember
the value Ford received.
Don Stanley, CRO
   3Rhino Media

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Editor's Notes

  1. ----- Meeting Notes (5/10/11 12:33) ----- But only when geniune
  2. ----- Meeting Notes (5/10/11 12:33) ----- Comcast and Hyundai. Best Buy, GM
  3. ----- Meeting Notes (5/10/11 12:33) ----- Comcast
  4. ----- Meeting Notes (5/10/11 12:33) ----- Starbucks and Vitamin Water Risetothetop
  5. ----- Meeting Notes (5/10/11 12:33) ----- Collaboration with other stations, etc.
  6. ----- Meeting Notes (5/10/11 12:33) ----- Help people rise to positions of influence