04 nonverbal.pp tnonverbalmessages-souza

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04 nonverbal.pp tnonverbalmessages-souza

  1. 1. Understanding Nonverbal Messages
  2. 2. Preview <ul><li>Why Focus on Nonverbal Communication? </li></ul><ul><li>The Nature of Nonverbal Communication </li></ul><ul><li>Codes of Nonverbal Communication </li></ul><ul><li>How to interpret Nonverbal Cues More Accurately </li></ul>
  3. 3. Nonverbal Communication Defined <ul><li>Communication other than written or spoken language that creates meaning for someone </li></ul><ul><ul><li>Sign language is one exception to this definition </li></ul></ul>
  4. 4. Why focus on Nonverbal Communication? <ul><li>Nonverbal messages communicate feelings and attitudes </li></ul><ul><ul><li>Most significant source of emotional information is the face (Albert Mehrabian) </li></ul></ul><ul><ul><li>Vocal cues </li></ul></ul><ul><ul><li>Approximately 93% of emotional meaning is communicated nonverbally. </li></ul></ul>
  5. 5. Why focus on nonverbal communication? <ul><li>Nonverbal messages are critical to successful relationships </li></ul><ul><li>Nonverbal messages serve various functions for verbal messages: </li></ul><ul><ul><ul><ul><ul><li>Substitute </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Complement </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Contradict </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Repeat </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Regulate </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Accent </li></ul></ul></ul></ul></ul>
  6. 6. The Nature of Nonverbal Communication <ul><li>Culture-Bound </li></ul><ul><li>Rule-governed </li></ul><ul><li>Ambiguous </li></ul><ul><ul><li>Perception checking </li></ul></ul><ul><li>Continuous </li></ul><ul><li>Non-linguistic </li></ul><ul><li>Multi-channeled </li></ul>
  7. 7. Codes of Nonverbal Communication <ul><li>Appearance </li></ul><ul><ul><li>artifacts </li></ul></ul>
  8. 8. Codes of Nonverbal Communication <ul><li>Body movement, Gestures, and Posture </li></ul><ul><ul><li>Kinesics refers to the study of human movements, gestures, and postures </li></ul></ul><ul><ul><ul><li>Emblems </li></ul></ul></ul><ul><ul><ul><li>Illustrators </li></ul></ul></ul><ul><ul><ul><li>Affect displays </li></ul></ul></ul><ul><ul><ul><li>Regulators </li></ul></ul></ul><ul><ul><ul><li>adaptors </li></ul></ul></ul><ul><ul><ul><li>(People En Espaňol Magazine, Aug 2004, pg 20) </li></ul></ul></ul>
  9. 9. Codes of Nonverbal Communication <ul><li>Kinesics Research </li></ul><ul><ul><li>Quasi-courtship behavior – nonverbal actions we consciously and unconsciously exhibit when we are attracted to someone: </li></ul></ul><ul><ul><ul><li>Courtship readiness </li></ul></ul></ul><ul><ul><ul><li>Preening </li></ul></ul></ul><ul><ul><ul><li>Positional cues </li></ul></ul></ul><ul><ul><ul><li>Appeals to invitation </li></ul></ul></ul>
  10. 10. Codes of Nonverbal Communication <ul><li>Eye contact </li></ul><ul><li>Facial expressions </li></ul><ul><li>Touch (haptics) </li></ul><ul><ul><li>Touch ethic </li></ul></ul><ul><li>The Voice </li></ul><ul><ul><li>Paralanguage or vocalics </li></ul></ul><ul><ul><li>Back-channel cues </li></ul></ul><ul><ul><li>Response latencies </li></ul></ul>
  11. 11. Codes of Nonverbal Communication <ul><li>Environment, Space, and Territory </li></ul><ul><ul><li>Physical environment </li></ul></ul><ul><ul><li>Space (proxemics) </li></ul></ul><ul><ul><ul><li>Intimate space </li></ul></ul></ul><ul><ul><ul><li>Personal space </li></ul></ul></ul><ul><ul><ul><li>Social space </li></ul></ul></ul><ul><ul><ul><li>Public space </li></ul></ul></ul>
  12. 12. Edwin T. Hall’s Zones of Space
  13. 13. Codes of Nonverbal Communication <ul><li>Territory </li></ul><ul><ul><li>Territoriality </li></ul></ul><ul><ul><li>Territorial markers </li></ul></ul>
  14. 14. How to Interpret Nonverbal Cues <ul><li>Immediacy </li></ul><ul><ul><li> Immediacy Cues </li></ul></ul><ul><ul><li>Proximity:……………………………. Close, forward lean </li></ul></ul><ul><ul><li>Body Orientation:……………… Direct, could be side-by-side </li></ul></ul><ul><ul><li>Eye Contact:……………………….. Eye contact & mutual eye contact </li></ul></ul><ul><ul><li>Facial Expression:…………….. Smiling </li></ul></ul><ul><ul><li>Gestures:……………………………. Head nods, movement </li></ul></ul><ul><ul><li>Posture:………………………………. Open, relaxed, arms oriented toward others </li></ul></ul><ul><ul><li>Touch:………………………………….. Cultural-and-context appropriate </li></ul></ul><ul><ul><li>Voice:…………………………………… Higher pitch, upward pitch </li></ul></ul>
  15. 15. How to Interpret Nonverbal Cues <ul><li>Immediacy </li></ul><ul><ul><li>Arousal </li></ul></ul><ul><ul><li>Dominance </li></ul></ul>
  16. 16. What questions do you have? <ul><li>Homework: </li></ul><ul><ul><li>Reading? </li></ul></ul><ul><ul><li>Turn in assignment? </li></ul></ul>

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