Have you ever heardanyone say, "His actionsspoke so loudly I couldnt hear what he said?"
Non-verbal communication includes facialexpressions, eye contact, tone of voice, bodyposture and motions, volume, word choice &syntax and positioning within groups. It may alsoinclude the way we wear our clothes or the silencewe keep.
Categories The different categories covered are: Signs Symbols Physical aspects
SignsSometimes considered symbolic by thereceivers Smile- A symbol of happiness Cry –A symbol of sadness and sometimes happiness Frown-A symbol of displeasure
Symbols Subset of signs ,with great meaning and depth. Religious and cultural symbols Patriotic Symbols Humanitarian Symbols
• Symbolic-Use of religious, status, or ego-building symbols.• Includes jewellery, tatoos, cars, clothing and other things to communicate social status, financial means, influence or religion.
Clothing and Accessories • Good Taste • Color design cut and fitting • Avoid pattern clothing • Careful selection of accessories • Comfortably and gracefully carried
Kinesicsgghg• KINESICSBody language or kinesics Body Language Gestures Postures Facial Expressions Eye Contactr kinesics :• - Body Movement.
Body Language •changes that occur in the body position and movements that show what the person is feeling or thinking •Much of it is involuntary and unconscious • powerful impact on others
GesturesNon-vocal bodily movement intended toexpress meaninGMaybe articulated with the hands, arms orbody and also includes movements of thehead , face and eyesGestures are of two types Positive gestures and Negative Gestures
GesturesPositive Gestures• Open Palms• Eye-to-eye confrontation• Smile• Equal HandshakeNegative Gestures The “Dog Call”It’s a method ofcommunication consideredworthy only to use on dogs
Gestures Gestures play a very important role in conveying thoughts or messages like Winston Churchill’s famous V (signifying victory)soon after World War I.
Postures•Way we hold ourselves,the way we stand or sit•Indicates something aboutfeelings or thoughts ,attitudes and health.•Graceful postures is agreat asset in any business.
Facial Expressions• Face is the index of Mind• The eyes, the lips and the muscles express many feelings• It can also be deceived by manipulation
oOlfactics • Study of the influence of smell on communication behavior • Various odor and fragrances convey the emotions of the sender and affect the reaction of the receiver.
Haptics It refers to the sense of touch Touching people can communicate friendship , love , approval , hatred and anger A kiss on the cheek , a pat on the shoulder , and slap on the back is prompted by various emotions
Haptics Culturally determined and each culture has a clear concept of what parts of the body one may not touch For eg.----- In Western culture handshake is common even for strangers , hugs , kisses for those of opposite genders or of family on an increasingly more intimate basis -----Africans touch on greeting but are annoyed if touched on the head.
ParalanguageThe non verbal aspects of the spoken wordIt includes• Voice – Tone , Volume and Pitch• Speed – rapid speech indicates excitementWe increase the speed of speaking to tell an interesting story and reduce speed to explain a difficult idea.
Proxemics The non verbal study of time and space Different for people of different descent Takes into account body spacing and postures as involuntary reactions to sensory fluctuations
Importance Of Non VerbalCommunication To Managers To function effectively as a team leader Team members project attitudes and feelings through non verbal communication
The Importance Of Nonverbal Communication Strengthens or weakens verbal communication Provides Cues Clarifies Creates culture Adds depth
Guidelines for success Make steady eye contact Don’t move your head too much Avoid looking down Don’t smile too much Use open gestures Don’t rush Don’t touch your face while talking