The HR practices that GRT group of hotels follows

1. H.R PRACTISE OF GRT GROUP OF
HOTELS, MADURAI
Dipanjan Roy
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2. ABOUT THE ORGANIZATION
 Number of employees=107
 Attrition rate – 10-15%
 During resignation, offers are given to retain employees.
But they are not forced to stay.
 Basket of allowances (Service charge, PF, ESI, Bonus,
Entertainment) apart from salary
 Every month, every year “Best Employee” award is
given (periodic performance appraisal)
 Employee engagement programs are conducted monthly
once (Open house meeting)
 Sports events are conducted yearly (mostly during April)
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3. RECRUITMENT STRATEGIES
 Contractual recruitments through manpower
consultancies (tie-up)
 Not much emphasis on diversification in recruited staffs
 Internal transfers among 16 hotels
 Rarely external recruitments (GM, Manager grade)
 HR Information software –
 Interview process:
(Before PI, Bio-data check is done)
 Personal interview based on job role (department basis) -
Walk-ins or referrals
 Subject knowledge check by concerned Head of Department
 Final interview with GM
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4. COMPENSATION STRUCTURE
 Basic pay, DA, house rent allowance, City component
allowance, grooming allowance (hospitality)
 Training:
 Internal training by Head of Department (HoD)
 Additional training by Corporate training manager from
Chennai
 Training for both fresher and experienced employees,
monthly once
 Content is updated on the yearly basis (industry standards)
 Considering Madurai, there are two departments:
 Operational (front-office, house-keeping, Food and beverages
service, Food and beverages production)
 Non-operational (Back-end processes like engineering,
accounts, HR, security)
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5. BONUS ELIGIBILITY
 Eligible to get bonus on the completion of one year,
based on financial year
 Minimum 30 days worked -> eligible to get bonus
(Bonus act)
 Recognition for best performing employees ->
Increments, BRAVO system (if 10 coupons are obtained,
they get the food home)
 Current challenges:
 Staffing – Waiters
 Location issues
 Business risk
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6. GRIEVANCE REDRESSAL
 Depends on the case
 Directly lodge complaints
 Committee for women
 Three shifts – Morning shift, general shift, night shift
 Accommodation is provided to the employees who are
not based in Madurai
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7. THANK YOU
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