1. DERRICK MOORE
940 7th St. Apt. A, MIAMI BEACH, FL 33139 | H: 786 260 5470
MOOREDERRICK39@HOTMAIL.COM
Career Focus
Have an understanding of the true essence of delivering the best customer service to guests.
Embodying the core of
hospitality services that increases the value of guest experiences; therefore, ensuring that they come back
time after time
because of the lasting memories they had while staying at the hotel.
Core Qualifications
Team builder Implement Standard operating
procedures opera/ room master/ Fosse
Quick learner Great listener
Able to communicate ideas Empathic of others
Military discipline
Educationand Training
Associate ofScience: HospitalityManagement
Florida International University 2006
Miami Fl. United States
Bachelor in Hospitality Management and Minor in Restaurant Management
Associate of Arts: General 2002
Santa Fe College
Gainesville, FI. United States
Accomplishments
Employee ofthe month
United States Army 1993 to 1997
Work Experience
Odysseyof South Beach hotel
Front Desk/ concierge May2013 Mar 2016
Facilitated guest relations, managed guest folios,made reservations,
Implemented procedures to improve the overall guest experience.
Handled cash transactions,posting charges,
Training of new employees.
2. GRAND BEACH Hotel Aug 2010 April 2013
Front Desk/Night auditor
Managed cash deposits balances and money receipts over 10,000 dollars
Analyzed record keeping systems, forms control, and personnel requirements.
Directed services such as maintenance, repair, supplies, and files.
Conducted orientation of new employees and planned training programs.
Performed nightly and daily forecasts.
COURTYARD Marriott Aug 2007 Aug 2010
Front desk/ nightauditor
Operated departmental property management system
Balanced all house accounts, banquet accounts, and trial balances
handled guest complaints and made decisions that required quick thinking.
Matched and balanced accounts using accounting methods
rolled business date over from day to day
.
References
Michael Futch 831 419 4968 Administrator Westin
Bianca Duhaney 786 853 8441 Assistant front office manager
Serge Gaspard 917 536 6631 Front office manager
