1. Communication skill

2. Apaitukomunikasi

3. Rights vs responsibilities Andaberhakuntukdiperlakukandenganhormat Andaberhakuntukmenyampaikanopinianda Andaberhakuntukmemintakebutuhanandadalamrangkaefektifitas Andaberhakmenentukanbatasan-batasan yang beralasan Andaberkewajibanmemperlakukanorangdenganhormat Andaberkewajibanmendengarkanopiniorang lain Andaberkewajibanuntukmemperhatikankebutuhanorang lain Andaberkewajibanmenghargaibatasan-batasanorang lain

4. Communicaton style PASSIVE ASSERTIVE AGGRESSIVE Tidakmerasamendapatkanhak-hak; menerimakewajiban Menyeimbangkanantarahakdankewajiban Menuntuthak; mengabaikantanggungjawab Direct, Honest, Respectfull

5. Interpersonal communication option PASSIVE AGGRESSIVE ASSERTIVE Self Esteem Low Self Centered High Cares about self and others Cares more about others Cares only for self Impact Sees only weaknesses Sees only strengths Accepts strengths and weakness Self Awareness Lets others control; distrusts self Trust/Control Controls others; distrusts others Trusts Trust/Control Blames self Blames others Owns them non-defensively

6. Methods of communication Groups into 5 main type : Written word Spoken (and heard) word Symbolic gesture Visual image Combination of these

7. Ada yang perludibahas??

8. 80% of working day involves communication Used Taught/Addressed Listening 45% Least Speaking 30% Reading 16% Most Writing 9%

10. concentration and energy

11. curiosity and open-mindedness

13. what should I listened? APA yang andakatakan, tidaksepentingBAGAIMANAandamengatakannya 7 % 38 % 55 %

14. Body Language

17. Another body language Mengusap-usaphidung Melipattangan Melipat kaki

18. Ada yang Perludidiskusikan?

19. kendalamendengar “Sibuk” Asumsi BanyakBicara Tidaktertarikdengantopik Ketakutan Hubunganotoritas Kondisipsikologis

20. Menyampaikanpesandenganefektif Sampaikandengansederhana Tataplawanbicaraanda Tunjukkankebenaran Tariklahrespon

21. Terlihatluarbiasadalamperbincangan Milikisikapantusias Berikan 100% tubuhanda Senyumbagaikan “BungaMerekah” Berikanjabattangan yang hangat Perbanyakmendengar give open question Tunjukkanketertarikandalamtopikperbincangan

22. NLP dalamkomunikasi Match and Mirroring Pacing and Leading

23. Presuposisinlp The Map Is Not The Territory Experience has a structure If one person can do something, anyone can learn to do it The meaning of your communication is the response you get If what you are doing isn’t working do something else, do anything else

24. Thank you Presented by Derajat Ridzky Pratama S.Psi., CH.