Communicate With Confidence

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Communicate With Confidence

  1. 1. COMMUNICATING WITH MORE CONFIDENCE <ul><li>By Dr.Sherif Elarabi </li></ul>
  2. 2. Purpose of learning communication <ul><li>People are forgetting how to talk </li></ul><ul><li>How to listen </li></ul><ul><li>How to express themselve </li></ul><ul><li>what words to use and not to use </li></ul><ul><li>They lack the confidence to meet other people </li></ul><ul><li>Or tackle difficult situations face-to-face </li></ul>
  3. 3. Improving your communication skills can <ul><li>Help you to win more contracts and sales </li></ul><ul><li>Gain promotion </li></ul><ul><li>manage your organisation or your team more effectively </li></ul>
  4. 4. Face-to-face communication aspects <ul><li>visually how we look and our body language </li></ul><ul><li>Vocally how we speak </li></ul><ul><li>Verbally what we say </li></ul><ul><li>What we listen </li></ul><ul><li>How we think and feel </li></ul>
  5. 5. What makes a confident communicator? <ul><li>Confident communicators are self-confident </li></ul><ul><li>have good self-esteem </li></ul><ul><li>They believe they are worth being listened </li></ul><ul><li>They like to hear the views and opinions of others. </li></ul><ul><li>They are able to both take and give criticism without feeling inadequate and hurt. </li></ul>
  6. 6. The benefits of confident communication <ul><li>in the workplace : </li></ul><ul><li>Increased productivity </li></ul><ul><li>Better team working </li></ul><ul><li>Fewer mistakes and therefore more cost saving </li></ul><ul><li>Less stress and conflict </li></ul><ul><li>Better motivation </li></ul>
  7. 7. in your personal life can mean: <ul><li>fewer misunderstandings </li></ul><ul><li>greater cooperation </li></ul><ul><li>more friends </li></ul><ul><li>improved relationships </li></ul>
  8. 8. How can you improve your communication skills? <ul><li>The only way to improve communication is to change the way you feel, think and act </li></ul>
  9. 9. In order to communicate confidently you need to <ul><li>Mature open minded personality </li></ul><ul><li>Ask the right questions </li></ul><ul><li>Listen effectively </li></ul><ul><li>Read and interpret body language </li></ul><ul><li>Understand what is being said behind the words </li></ul><ul><li>Use the right words </li></ul><ul><li>Self-confidence </li></ul><ul><li>Genuine interest in other people </li></ul>
  10. 10. What influences us when we meet someone? <ul><li>Appearance </li></ul><ul><li>Body Language includes: </li></ul><ul><li>eye contact , handshake , posture , facial expressions </li></ul><ul><li>Voice </li></ul><ul><li>Words </li></ul><ul><li>Behaviour </li></ul><ul><li>Personality </li></ul><ul><li>Education </li></ul><ul><li>Preconceived ideas about that person </li></ul>
  11. 11. The internal factors that influence us: <ul><li>Attitudes and perceptions </li></ul><ul><li>Values and pressures </li></ul><ul><li>Preconceived ideas </li></ul>
  12. 12. In order to influence others you need to: <ul><li>Plan how to interact with the other person </li></ul><ul><li>Have a greater awareness of other people </li></ul><ul><li>Be more sensitive towards their emotions and attitudes </li></ul><ul><li>Carefully observe other people </li></ul><ul><li>Have a greater self-knowledge </li></ul>
  13. 13. Building confidence <ul><li>Acting more confidently begins with </li></ul><ul><li>thinking more confidently </li></ul><ul><li>Your brain is a very powerful organ </li></ul><ul><li>It sends messages people through your body language </li></ul><ul><li>If you think that your point of view is useless </li></ul><ul><li>Then this will be relayed to other people through your body language </li></ul>
  14. 14. SELF- ESTEEM <ul><li>Self esteem is the picture we have of </li></ul><ul><li>ourselves and the value we place </li></ul><ul><li>upon ourselves </li></ul><ul><li>It is dependent on what others tell us about ourselves </li></ul>
  15. 15. How to improve self-esteem <ul><li>Think positive </li></ul><ul><li>Feel good about yourself </li></ul><ul><li>also learn to feel good about others </li></ul><ul><li>You can gain a great deal of personal satisfaction and strength through helping others. </li></ul>
  16. 16. Your inner voice <ul><li>Don,t listen to negative inner voice </li></ul><ul><li>Stop comparing yourself to others </li></ul><ul><li>Get a more positive dialogue </li></ul>
  17. 17. Listening <ul><li>Listening is the heart of effective communication </li></ul><ul><li>Listening involves both: </li></ul><ul><li>the ability to understand what is being said </li></ul><ul><li>the ability to organize and analyze the messages </li></ul>
  18. 18. There are two types of listening: <ul><li>1- Causal listening : </li></ul><ul><li>is what we tend to do most of the time </li></ul><ul><li>We are only half listening </li></ul><ul><li>we discard other parts of conversation </li></ul><ul><li>2-Critical listening : </li></ul><ul><li>requires concentration and stamina . </li></ul>
  19. 19. What stops us listening? <ul><li>Different perspectives </li></ul><ul><li>Strong emotions </li></ul><ul><li>Physical tiredness or discomfort </li></ul><ul><li>Desire to talk </li></ul><ul><li>Distractions and mind wandering </li></ul><ul><li>Reactions to the speaker </li></ul>
  20. 20. So how can we improve our listening skills? <ul><li>Start listening with the first word </li></ul><ul><li>Turn off all negative thoughts you have about the speaker </li></ul><ul><li>Think at the speed they’re talking, don’t jump ahead </li></ul><ul><li>Do not interrupt </li></ul><ul><li>Find an area of interest </li></ul><ul><li>Resist distractions if you possibly can </li></ul><ul><li>Suspend your judgement and keep an open mind </li></ul>
  21. 21. Getting on someone’s wavelength <ul><li>How can we get on someone’s wavelength, even those whom we find it difficult to relate to? </li></ul><ul><li>Well of course they don’t and they’re not like us </li></ul><ul><li>We are all different </li></ul><ul><li>Recognising this can help us to adapt our approach </li></ul>
  22. 22. Personality Types <ul><li>Type A – dominance </li></ul><ul><li>Have dominance and superiority in their make up </li></ul><ul><li>Impatient individuals </li></ul><ul><li>Confident decision makers </li></ul><ul><li>Time conscious and find it hard to relax </li></ul><ul><li>Have a high degree of energy, and like getting things done </li></ul><ul><li>They are good at ideas, and at problem solving </li></ul><ul><li>Being natural risk takers </li></ul><ul><li>Quickly get bored with the detail </li></ul><ul><li>Highly independent </li></ul>
  23. 23. Their influencing style <ul><li>Tough battler, pressing for results, giving orders, </li></ul><ul><li>issuing challenges </li></ul><ul><li>They are enterprising and forceful </li></ul>
  24. 24. Managing a Type A personality <ul><li>you should give them short-term goals </li></ul><ul><li>that give them a high degree of recognition and status </li></ul><ul><li>ensure they have the opportunity to develop new skills and interest </li></ul><ul><li>try and speed up the way you talk </li></ul><ul><li>be direct, get straight to the point </li></ul><ul><li>Use time efficiently </li></ul>
  25. 25. How to recognize the Type A <ul><li>They will use dominant body language </li></ul><ul><li>Their speech will be direct </li></ul><ul><li>Get right to the point </li></ul><ul><li>They will make flat assertions </li></ul><ul><li>They will also use a lot of ‘I’ statements </li></ul><ul><li>Give you the benefit of their wisdom and provide advice </li></ul>
  26. 26. Type B – social <ul><li>likes people and likes to be liked </li></ul><ul><li>They are adaptable, flexible and participative </li></ul><ul><li>They are enthusiastic, embracing </li></ul><ul><li>come up with lots of ideas </li></ul><ul><li>they are not afraid of change </li></ul><ul><li>They are usually highly persuasive individuals </li></ul><ul><li>manage in a democratic style </li></ul><ul><li>find it hard to deal with confrontation </li></ul>
  27. 27. Their influencing style <ul><li>Friendly helper </li></ul><ul><li>Showing concern </li></ul><ul><li>Expressing friendliness and warmth </li></ul><ul><li>Try to influence by appealing to others’ emotions </li></ul>
  28. 28. Managing a Type B <ul><li>give them short to medium-term goals </li></ul><ul><li>consistent management approach </li></ul>
  29. 29. Recognising a Type B <ul><li>Less dominant body language </li></ul><ul><li>They will not be so direct </li></ul><ul><li>Quickly participate in any meeting </li></ul><ul><li>Friendly, talkative and smile at you </li></ul><ul><li>They enjoy team working </li></ul><ul><li>Their hobbies will often be people and team related </li></ul>
  30. 30. Type C – measured <ul><li>Measured and far more logical and analytical </li></ul><ul><li>Steady, often security minded </li></ul><ul><li>Don’t like a lot of change </li></ul><ul><li>Suspicious and sceptical of new ideas </li></ul><ul><li>They are consistent, caring and patient </li></ul><ul><li>They don’t like taking risks </li></ul><ul><li>They are generally warm hearted </li></ul><ul><li>When aggressive can be very stubborn </li></ul>
  31. 31. Their influencing style <ul><li>Based on logic and facts </li></ul><ul><li>Fairness is paramount to a Type C personality </li></ul>
  32. 32. Managing a Type C <ul><li>Set long-term goals with careful and periodic reviews </li></ul><ul><li>The Type C needs to be told what you want </li></ul><ul><li>Prefer to rely on more assertive people to take the lead </li></ul><ul><li>When introducing change it is best to do it in stages </li></ul><ul><li>Doesn’t like interruptions and distractions </li></ul><ul><li>They need to feel they have your support and encouragement </li></ul>
  33. 33. Recognising a Type C personality <ul><li>They are not motivated </li></ul><ul><li>Pessimistic and cautious </li></ul><ul><li>No dominant body language </li></ul><ul><li>Their hobbies will be those that require more detail and patience </li></ul>
  34. 34. Type D – compliant <ul><li>comply with the rules and regulations </li></ul><ul><li>very systematic, precise, hyperefficient and bureaucratic </li></ul><ul><li>love facts and detail </li></ul><ul><li>will use rules, authority and logical argument </li></ul>
  35. 35. Their influencing style <ul><li>based on logic and facts often </li></ul><ul><li>quoting authorities and rules and regulations </li></ul><ul><li>They have a tendency to correct errors and inaccuracies </li></ul>
  36. 36. Managing a Type D <ul><li>They like long-term goals fully negotiated </li></ul><ul><li>They like harmony </li></ul><ul><li>They need a detailed brief and explanation </li></ul><ul><li>Do not like taking risks </li></ul><ul><li>Concerned with quality </li></ul><ul><li>You will also need to delegate very specifically </li></ul>
  37. 37. Recognising a Type D <ul><li>No dominant body language </li></ul><ul><li>likely to be submissive </li></ul><ul><li>speak quietly and can be vague </li></ul><ul><li>enjoy complex hobbies requiring patience and detail </li></ul>
  38. 38. Final Check list <ul><li>Accept full responsibility for communication </li></ul><ul><li>Accept you cannot change another person </li></ul><ul><li>Be aware of the values, attitudes, pressures </li></ul><ul><li>Keep an open mind and try and see where the other person is coming from </li></ul><ul><li>Get a positive inner voice </li></ul><ul><li>Adopt and practise giving out confident body </li></ul><ul><li>language </li></ul><ul><li>Fine tune your listening skills using critical listening </li></ul><ul><li>Understand that not everyone is like you </li></ul>

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