What’s New?
• Hashtags
• New Insights
• Social Graphs
• Mobile Views
• Photo Comments
We Remember To…
• Listen and set goals
• Focus on audience
• Be relevant
• Track and analyze
• Learn and adapt
We Work to Create Content
for Every Channel
* We optimize content with donation asks, but never ask for it directly unless...
We Cater to Passion and Audience
We Do NOT Just “Push it Out”
Our Techniques Grow and Adapt
The Reality of Facebook
• Difficult to foster community
• Challenging to connect with individuals
• Few people interact wi...
Measuring Facebook:
It’s about more than likes
Tips for Effective Facebook Posts
• Use photos
• Ask questions
• Experiment!
• Think bigger picture
• Link where applicabl...
Empower Your Community
• Use social media to listen
• Be consistent and form relationships
• Ask questions
• Find ways to ...
Be a Reliable Resource
Listen, Communicate, Create, Track
Time on Social Media
Listening
Communicating
Creating/Experimenting
Tracking
30%
30%
25...
Common Response to Social Measurement
Create Reports with Actionable Data
Use Web Analytics To:
• Know your referring traffic from social
• Top content (site sections/overall)
• See earned social ...
Learn Your Top Fans
http://www.Crowdbooster.com
Invest in Relationships Too!
Group we created has
20 mothers blogging to
get kids outside
Grace raised $1,400
for wildlife...
Collect Qualitative Data
Things to Consider
• Users reach about 61% of their friends each
month
• Not everyone likes brand pages
• 73% of users wil...
Follow Helpful Resources
http://www.Bethkanter.org
http://www.mashable.com
http://www.socialbrite.org/
http://www.johnhayd...
Proving the Value of Facebook
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Proving the Value of Facebook

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  • Here’s an example of NWF’s quarterly report that talks about some of the most successful blog posts. By comparing long term trends we can make educated guesses about the content that works.
  • Proving the Value of Facebook

    1. 1. What’s New? • Hashtags • New Insights • Social Graphs • Mobile Views • Photo Comments
    2. 2. We Remember To… • Listen and set goals • Focus on audience • Be relevant • Track and analyze • Learn and adapt
    3. 3. We Work to Create Content for Every Channel * We optimize content with donation asks, but never ask for it directly unless it’s an emergency!
    4. 4. We Cater to Passion and Audience
    5. 5. We Do NOT Just “Push it Out”
    6. 6. Our Techniques Grow and Adapt
    7. 7. The Reality of Facebook • Difficult to foster community • Challenging to connect with individuals • Few people interact with brands • Low response to advertisements
    8. 8. Measuring Facebook: It’s about more than likes
    9. 9. Tips for Effective Facebook Posts • Use photos • Ask questions • Experiment! • Think bigger picture • Link where applicable • Create photo albums
    10. 10. Empower Your Community • Use social media to listen • Be consistent and form relationships • Ask questions • Find ways to give your supporters a voice
    11. 11. Be a Reliable Resource
    12. 12. Listen, Communicate, Create, Track Time on Social Media Listening Communicating Creating/Experimenting Tracking 30% 30% 25% 15%
    13. 13. Common Response to Social Measurement
    14. 14. Create Reports with Actionable Data
    15. 15. Use Web Analytics To: • Know your referring traffic from social • Top content (site sections/overall) • See earned social traffic • Identify influential websites • See timing and content trends • Compare web and social audiences
    16. 16. Learn Your Top Fans http://www.Crowdbooster.com
    17. 17. Invest in Relationships Too! Group we created has 20 mothers blogging to get kids outside Grace raised $1,400 for wildlife. We met her mom on Twitter.
    18. 18. Collect Qualitative Data
    19. 19. Things to Consider • Users reach about 61% of their friends each month • Not everyone likes brand pages • 73% of users will “unlike” you for: – Posting too frequently – When they stop liking your product – Bad customer experience
    20. 20. Follow Helpful Resources http://www.Bethkanter.org http://www.mashable.com http://www.socialbrite.org/ http://www.johnhaydon.com/

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