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4th Annual Trends in Cloud Computing: Business Impact

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CompTIA’s latest study found that a healthy percentage of companies have begun shifting infrastructure or applications following their original transition to the cloud. More than six in ten cloud business users have made a secondary move of some type.

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4th Annual Trends in Cloud Computing: Business Impact

  1. 1. 4th Annual Trends in Cloud Computing: Business Impact
  2. 2. Company IT Systems Increasingly Cloud-based 10% 44% 29% 16% 10% 31% 38% 22% 0%… 1%-30% 31%-60% 60%-100% cloud-based 2012 2013 Source: CompTIA’s 4th Annual Trends in Cloud Computing Base: 501 U.S. IT and business executives (end users)
  3. 3. Confusion Between Cloud/Hosted Models Persists 10% 40% 50% 12% 44% 44% No differences/Don't know Minor differences Major differences 2013 2012 Source: CompTIA’s 4th Annual Trends in Cloud Computing Base: 500 U.S. IT and business executives (end users)
  4. 4. Benefits Cloud Adopters Have Experienced 25% 29% 32% 33% 34% 35% 35% 38% 38% 40% 42% 43% Predictable pricing Reduction in internal IT headcount Simple/fast implementation Reduce operational complexity Creation of new offerings or services Business units operate more freely Better model for licensing/upgrades Add new capabilities or features Reduce capital expenditures Modernization of legacy IT Better option for multiple reasons Ability to cut costs Source: CompTIA’s 4th Annual Trends in Cloud Computing Base: 449 U.S. end users with cloud solutions
  5. 5. Challenges of Using Cloud 24% 26% 26% 28% 30% 35% 39% 40% 49% Lower availability than expected Lower performance than expected Locked in to cloud provider Painful transition from legacy systems Defining/justifying ROI Costs higher than originally estimated Learning curve for cloud model Changes to IT policy Integration with existing systems Source: 4th Annual Trends in Cloud Computing Base: 449 U.S. end users with cloud solutions
  6. 6. Application Small Firms Medium Firms Large Firms Business productivity 45% 45% 48% Email 51% 59% 49% Web presence 48% 55% 46% Virtual desktop 34% 43% 47% Collaboration 36% 52% 48% Analytics 34% 43% 47% CRM 32% 49% 44% HR management 28% 43% 32% Expense management 25% 47% 39% Help desk 26% 38% 35% Financial Management 36% 45% 33% ERP 23% 37% 37% Call center 15% 35% 31% Source: CompTIA’s 4th Annual Trends in Cloud Computing Base: 501 U.S. IT and business executives (end users) Use of Cloud-Based Applications
  7. 7. Use of IaaS/PaaS Currently Using IaaS/PaaS 36% 57% 53% Small… Medium… Large… Plan to Use in Next Year 29% 27% 33% Small… Medium… Large… Source: CompTIA’s 4th Annual Trends in Cloud Computing Base: 501 U.S. IT and business executives (end users) Overall = 48% Overall = 29%
  8. 8. Experiment Non-critical Use Full Production Transformed IT IaaS | PaaS | SaaS Private | Hybrid Clouds Payment Models Education Transition Integration Workflow Change Customization/ Rearchitecture Policies/Procedure s Proof of concept Cloud Adoption Progression for End Users EXPERIMENT: End users will gain education on cloud providers, the cloud ecosystem, and cloud business models. Any testing of cloud systems will in large part be done in the public cloud. NON-CRITICAL USE: End users will select a system that is not business critical and does not contain sensitive data for a cloud transition. Some end users may begin building private clouds if the long-term strategy includes that model. FULL PRODUCTION: End users will securely move business-critical systems into the cloud. At this stage, companies will begin moving architecture and applications between cloud systems and/or on- premise systems to find the optimal mix. TRANSFORMED IT: End users will adopt new practices and policies for cloud-enabled IT. Applications will be customized or rebuilt for cloud use, and processes will reflect greater flexibility and availability of IT systems. Public Clouds Provider Switching Security
  9. 9. IT-Related Changes Driven by Cloud 11% 19% 31% 37% 39% 39% 45% 53% Contracted with outside company Reduced number of IT staff New monitoring/management tools Restructured IT department New policies for IT decision making Adapted monitoring/management tools Changed existing policies/procedures Built new policies/procedures Source: 4th Annual Trends in Cloud Computing Base: 449 U.S. end users with cloud solutions
  10. 10. End User Cloud Migration Patterns Public Cloud Provider #1 Public Cloud Provider #2 Private Cloud On-premise System Company ABC 24% 25% 29% (Apps) 27% (Infrastructure) Source: CompTIA’s 4th Annual Trends in Cloud Computing study Base: 452 cloud end users
  11. 11. Reasons for Switching Public Cloud Providers 20% 26% 29% 38% 41% 42% 45% Dissatisfied with customer service Dissatisfied with terms of service Outages with original provider Move to more open standards Better offerings/features Costs too high with original provider Security concerns with original provider Source: 4th Annual Trends in Cloud Computing Base: 180 cloud end users that have switched public cloud providers
  12. 12. Reasons for Returning to an On-Premise Model 16% 18% 22% 22% 28% 60% Not achieving cost goals Did not have proper cloud skills Dissatisfied with cloud reliability Dissatisfied with performance Could not successfully integrate Needed to control security Source: 4th Annual Trends in Cloud Computing Base: 95 cloud end users that have switched to on-premise systems
  13. 13. Effort of Cloud Change vs. Original Transition 8% 21% 28% 38% 5% 2% 21% 47% 26% 6% Significantly easier Moderately easier No difference in effort Moderately more difficult Significantly more difficult Estimate from companies planning to switch providers Assessment from companies that have switched providers Source: CompTIA’s 4th Annual Trends in Cloud Computing study Base: 180 end users that have switched providers/148 end users planning to switch providers
  14. 14. Involvement of IT Team Where Lines of Business Procure Cloud Solutions 54% 36% 10% Approved Procurement Only informed/ Not involved Source: CompTIA’s 4th Annual Trends in Cloud Computing study Base: 243 U.S. firms where business staff procured cloud solutions Consulted without final approval Department That Procured Current Solution Application Line of Business IT Financial Management 37% 62% HR Management 36% 63% Expense Management 34% 63% Call Center 30% 68% CRM 29% 69% ERP 27% 72% Help Desk 27% 72% Business Productivity 25% 74% Web Presence 24% 75% Collaboration 22% 76% Email 22% 77% Analytics 19% 79% Virtual Desktop 17% 82%
  15. 15. comptia.org Want to know more? As the voice of the IT industry, CompTIA has hundreds of tools, market intelligence reports and business training programs to help IT organizations grow through education, certification, advocacy and philanthropy. Check it out at www.comptia.org. Want to know about our research on the IT workforce? Visit http://www.comptia.org/research/it-workforce.aspx.

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