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Copyright (c) 2014 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org
5th Annual Trends in Cloud Computing
End-User Perspectives
Characteristics of Typical Computing Models
On prem
system
Externally managed
Measured service
Rapid elasticity
Resource pooling
Broad network access
On-demand self service
Hosted
DC
On prem
private
cloud
Hosted
private
cloud
Public
cloud
Source: CompTIA
Cloud Adoption Progression
Education
IaaS | PaaS | SaaS
Experiment Non-critical Use Full Production Transformed IT
Public Clouds
Private |Hybrid
Proof of concept
Security
Payment models
Transition
Integration
Policy/Procedure
Provider switching
Workflow change
Customization
Source: CompTIA
25%
35% 35%
5%
18%
24%
47%
11%
17%
21%
46%
16%
Large
Medium
Small
Adoption Progress By Company Size
Experiment Non-critical
Use
Transformed
IT
Full
Production
Source: CompTIA’s 5th Annual Trends in Cloud Computing | Base: 366 U.S. firms using cloud computing
NET:
20%
NET:
27%
NET:
42%
NET:
11%
Difficulty in Moving from Stage to Stage
Experiment
Non-critical
Use
Non-critical
Use
Full
Production
Full
Production
Transformed
IT
28%38%35%
35%45%21%
63%24%13%
Typical/low effort Moderate effort Significant effort
Source: CompTIA’s 5th Annual Trends in Cloud Computing | Base: 366 U.S. firms using cloud computing
Many Companies Making Secondary Migrations
Public Cloud
Provider #1 Public Cloud
Provider #2
Private
Cloud
On-premise
System
Company ABC
32%
29%
57%
Source: CompTIA’s 5th Annual Trends in Cloud Computing | Base: 366 U.S. firms using cloud computing
Cloud Application Usage By Company Size
Small Medium Large
Business productivity 61% 58% 71%
Email 52% 64% 63%
Analytics/BI 45% 56% 59%
Collaboration 43% 55% 58%
Virtual desktop 41% 54% 57%
Web presence 43% 48% 53%
CRM 34% 49% 51%
HR management 33% 45% 50%
Help desk 30% 40% 44%
Expense management 27% 46% 33%
ERP 24% 34% 44%
Financial management 27% 29% 32%
Call Center 26% 33% 36%
Source: CompTIA’s 5th Annual Trends in Cloud Computing | Base: 366 U.S. firms using cloud computing
54%
34%
12%
Final approval
Consulting
Informed/Not involved
Incidents Causing IT to Become
Involved
1. Integrating cloud solution
2. Security breach
3. Availability of cloud solution
4. Need to centralize technology
5. Incorrect operation
Rogue IT an Area to Watch for Many Companies
Source: CompTIA’s 5th Annual Trends in Cloud Computing | Base: 203 U.S. firms with line of business application procurement
IT Involvement when LOB procures
cloud application
Internal Changes Driven by Cloud
19%
11%
37%
31%
39%
39%
53%
45%
16%
17%
31%
33%
39%
43%
49%
54%
Reduced number of IT staff
Contracted with outside company
Restructured IT department
New monitoring/management tools
Adapted monitoring/management tools
New policies for IT decision making
Built new policies/procedures
Changed existing policies/procedures
2014
2013
Source: CompTIA’s 5th Annual Trends in Cloud Computing | Base: 366 U.S. firms using cloud computing
About CompTIA Market Research
Source: CompTIA Market Research
CompTIA is a member of the Marketing Research Association and abides by
its guidelines for survey best practices and research ethics. CompTIA is
responsible for all content contained in this report.
CompTIA research is one way in which the association re-invests resources in
the IT channel. As the voice of the IT industry, CompTIA has hundreds of
tools, market intelligence reports and business training programs to help IT
channel organizations grow through education, certification, advocacy and
philanthropy. CompTIA research reports are available at no cost to CompTIA
members to help them develop and hone their business plans.
Visit www.comptia.org or contact research@comptia.org for more
information.

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2014 Cloud Computing Trends: End-User Perspectives

  • 1. Copyright (c) 2014 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org 5th Annual Trends in Cloud Computing End-User Perspectives
  • 2. Characteristics of Typical Computing Models On prem system Externally managed Measured service Rapid elasticity Resource pooling Broad network access On-demand self service Hosted DC On prem private cloud Hosted private cloud Public cloud Source: CompTIA
  • 3. Cloud Adoption Progression Education IaaS | PaaS | SaaS Experiment Non-critical Use Full Production Transformed IT Public Clouds Private |Hybrid Proof of concept Security Payment models Transition Integration Policy/Procedure Provider switching Workflow change Customization Source: CompTIA
  • 4. 25% 35% 35% 5% 18% 24% 47% 11% 17% 21% 46% 16% Large Medium Small Adoption Progress By Company Size Experiment Non-critical Use Transformed IT Full Production Source: CompTIA’s 5th Annual Trends in Cloud Computing | Base: 366 U.S. firms using cloud computing NET: 20% NET: 27% NET: 42% NET: 11%
  • 5. Difficulty in Moving from Stage to Stage Experiment Non-critical Use Non-critical Use Full Production Full Production Transformed IT 28%38%35% 35%45%21% 63%24%13% Typical/low effort Moderate effort Significant effort Source: CompTIA’s 5th Annual Trends in Cloud Computing | Base: 366 U.S. firms using cloud computing
  • 6. Many Companies Making Secondary Migrations Public Cloud Provider #1 Public Cloud Provider #2 Private Cloud On-premise System Company ABC 32% 29% 57% Source: CompTIA’s 5th Annual Trends in Cloud Computing | Base: 366 U.S. firms using cloud computing
  • 7. Cloud Application Usage By Company Size Small Medium Large Business productivity 61% 58% 71% Email 52% 64% 63% Analytics/BI 45% 56% 59% Collaboration 43% 55% 58% Virtual desktop 41% 54% 57% Web presence 43% 48% 53% CRM 34% 49% 51% HR management 33% 45% 50% Help desk 30% 40% 44% Expense management 27% 46% 33% ERP 24% 34% 44% Financial management 27% 29% 32% Call Center 26% 33% 36% Source: CompTIA’s 5th Annual Trends in Cloud Computing | Base: 366 U.S. firms using cloud computing
  • 8. 54% 34% 12% Final approval Consulting Informed/Not involved Incidents Causing IT to Become Involved 1. Integrating cloud solution 2. Security breach 3. Availability of cloud solution 4. Need to centralize technology 5. Incorrect operation Rogue IT an Area to Watch for Many Companies Source: CompTIA’s 5th Annual Trends in Cloud Computing | Base: 203 U.S. firms with line of business application procurement IT Involvement when LOB procures cloud application
  • 9. Internal Changes Driven by Cloud 19% 11% 37% 31% 39% 39% 53% 45% 16% 17% 31% 33% 39% 43% 49% 54% Reduced number of IT staff Contracted with outside company Restructured IT department New monitoring/management tools Adapted monitoring/management tools New policies for IT decision making Built new policies/procedures Changed existing policies/procedures 2014 2013 Source: CompTIA’s 5th Annual Trends in Cloud Computing | Base: 366 U.S. firms using cloud computing
  • 10. About CompTIA Market Research Source: CompTIA Market Research CompTIA is a member of the Marketing Research Association and abides by its guidelines for survey best practices and research ethics. CompTIA is responsible for all content contained in this report. CompTIA research is one way in which the association re-invests resources in the IT channel. As the voice of the IT industry, CompTIA has hundreds of tools, market intelligence reports and business training programs to help IT channel organizations grow through education, certification, advocacy and philanthropy. CompTIA research reports are available at no cost to CompTIA members to help them develop and hone their business plans. Visit www.comptia.org or contact research@comptia.org for more information.

Editor's Notes

  1. There are many available computing models. Some fit a strict NIST definition of cloud computing and some only share a subset of characteristics. Ultimately, end users will choose the systems that closest meet their needs for function and cost. Overlooking individual characteristics may lead to a competitive disadvantage, but this is a long-term risk as many companies are still gaining familiarity with virtualization or hosted models. For now, agreeing on nomenclature is not critical. It is more important to understand how to use all the available options to build IT systems that drive today’s businesses forward.
  2. Cloud computing has become an accepted option for companies as they plan out their systems and architecture, and each company will move through distinct phases of adoption as they incorporate cloud components. In last year’s cloud study, CompTIA defined four stages in the cloud adoption progression for companies who were adopting cloud for their own business operations (aka end users). Companies will enter this progression and move through stages based on several factors, including technical know-how, risk tolerance, and budgetary constraints.
  3. End-users are making good progress with cloud adoption, as 69 percent identify as being in one of the middle two stages defined in CompTIA’s progression model. This means that businesses are exploring technical issues, like migration and integration, as well as operational issues, like policies and workflow.
  4. Companies that have progressed through several adoption stages find that the transitions become more difficult as the adoption strategy moves forward. Of those companies that have progressed to the Non-critical Use stage, 28% rate the transition from the Experiment stage as requiring significant effort. On the other end of the scale, 63% of companies that have progressed to the Transformed IT stage rate the final transition as requiring significant effort.
  5. The primary takeaway from the number of companies making secondary migrations is that no one model is the best answer for every workload. Companies will be utilizing every type of system as they find the multi-cloud approach that works for them, and the management of all these systems will be a significant challenge for most firms.
  6. A large part of the cloud discussion over the past five years has centered on software development, with developers now able to quickly create test environments and build applications outside the constraints of an on-premise system. The discussion is quickly turning to those applications, which can take advantage of elastic resources and cloud-based data stores. Obviously, the addressable market for application usage is far greater than for application development.
  7. The main issue with rogue IT is whether or not the IT department is being left completely out of the loop, but most instances of LOB procurement still keep IT involved in some way. In fact, the incidence of IT departments only being informed or not involved at all is dominated by small companies, which often do not have an IT function. For solution providers serving the SMB space, this will be an area to watch as they increasingly act as the overarching IT function rather than simply providing point solutions.
  8. Building new processes for procurement is just the first step in IT becoming more of a partner to the lines of business rather than simply a supplier. The ability to use technology through the cloud can streamline the way IT is provided, but it can also streamline general workflows. A transformation of internal operations is taking place as companies are applying technology across the entire organization in completely new ways.