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2020 State of the CIO
2
45% 46%
53%
56%
47%
52%
45%
50%
48%
45%
42%
32%34% 43%
23%
19% 19%
22%
27%
20%
27%
21%
18%
10%
21%
11% 23%
25%
34%
27% 27%
31%
25%
34%
40%
58%
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
CIOs Continue to Move Towards a Strategic Role
Source: State of the CIO, 2020
Q: Which of the following activities best characterize your focus and how you spend your time in your current role?
TRANSFORMATIONAL
FUNCTIONAL
STRATEGIC
WHERE THEY WANT
THEIR FOCUS TO
BE IN 3 YEARS
3Source: State of the CIO, 2020
Q: Please indicate your level of agreement with the following statements (NET of strongly agree/agree somewhat)
56% of LOB counterparts agree – Up from 47% in 2019
of CIOs say that they are more involved in leading digital
transformation initiatives compared to their business counterparts
89%
4
Leading Digital Initiatives is Top Priority
Source: State of the CIO, 2020
Q: What are the CEO's top three priorities for you in the coming year?
14%
16%
16%
17%
21%
24%
27%
28%
29%
31%
39%
Lead merger integration or due diligence on a potential acquisition
Lead a product innovation effort
Digitize the employee experience
Enable new plan for customer acquisition & retention
Reduce or rationalize IT spending
Identify new data-driven business opportunities
Collaborate with business departments on major customer initiative
Help reach specific goal for corporate revenue growth
Strengthen IT and business collaboration skills
Upgrade IT and data security to boost corporate resiliency
Lead digital business/digital transformation initiatives
5
Digital Business Budgets Handled Within IT
Source: State of the CIO, 2020
Q. Over the next 12 months, how will your organization handle the budget for digital business initiatives? (LOB response)
Enterprise SMB
49% 42%
19% 13%
15% 12%
17% 33%24%
14%
16%
45%
Don't know
Separate budget that lives
outside of IT
Separate budget, part of IT
Part of existing IT budget
6
Consistent Communication with Line of Business
Source: State of the CIO, 2020
Q: Please indicate your level of agreement with the following statements (NET of strongly agree/agree somewhat)
of heads of IT say that they are communicating
with the Board of Directors more than ever before
Differences
by CIO type:
78%
83% 78% 72%
TransformationalStrategic Functional
7
Relying on Strategic Vendors & Peers
Source: State of the CIO, 2020
Q. Who do you rely on the most to help you evaluate tools and solutions during the technology purchase process?
20%
21%
24%
24%
28%
32%
33%
42%
52%
Application developers
Systems integrators
Security team
Analytics team
Engineering team
Consultants
Channel partners
Peers
Strategic vendors
Enterprise: 32%
SMB: 15%
8
16%
16%
17%
17%
18%
18%
31%
35%
39%
Design thinking/UX
Cloud architecture
Internet of Things
DevOps/DevSecOps/Agile processes
Legacy technologies
Cloud services/integration
AI/ML/RPA
Data science/analytics
Cybersecurity
Difficulty Finding Security & Data Science Skillsets
Source: State of the CIO, 2020
Q: In which technology-related areas do you anticipate your organization will have the most difficulty in finding appropriate skillsets?
9
Continue the Conversation
To receive a briefing on the full results from this study, or for more
information, please contact your IDG sales executive or visit
www.idg.com/contact-us.
To get results from CIO research when it happens, or any other
news, follow us on Twitter: @AdamIDG
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2020 State of the CIO Research

  • 1. 2020 State of the CIO
  • 2. 2 45% 46% 53% 56% 47% 52% 45% 50% 48% 45% 42% 32%34% 43% 23% 19% 19% 22% 27% 20% 27% 21% 18% 10% 21% 11% 23% 25% 34% 27% 27% 31% 25% 34% 40% 58% 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 CIOs Continue to Move Towards a Strategic Role Source: State of the CIO, 2020 Q: Which of the following activities best characterize your focus and how you spend your time in your current role? TRANSFORMATIONAL FUNCTIONAL STRATEGIC WHERE THEY WANT THEIR FOCUS TO BE IN 3 YEARS
  • 3. 3Source: State of the CIO, 2020 Q: Please indicate your level of agreement with the following statements (NET of strongly agree/agree somewhat) 56% of LOB counterparts agree – Up from 47% in 2019 of CIOs say that they are more involved in leading digital transformation initiatives compared to their business counterparts 89%
  • 4. 4 Leading Digital Initiatives is Top Priority Source: State of the CIO, 2020 Q: What are the CEO's top three priorities for you in the coming year? 14% 16% 16% 17% 21% 24% 27% 28% 29% 31% 39% Lead merger integration or due diligence on a potential acquisition Lead a product innovation effort Digitize the employee experience Enable new plan for customer acquisition & retention Reduce or rationalize IT spending Identify new data-driven business opportunities Collaborate with business departments on major customer initiative Help reach specific goal for corporate revenue growth Strengthen IT and business collaboration skills Upgrade IT and data security to boost corporate resiliency Lead digital business/digital transformation initiatives
  • 5. 5 Digital Business Budgets Handled Within IT Source: State of the CIO, 2020 Q. Over the next 12 months, how will your organization handle the budget for digital business initiatives? (LOB response) Enterprise SMB 49% 42% 19% 13% 15% 12% 17% 33%24% 14% 16% 45% Don't know Separate budget that lives outside of IT Separate budget, part of IT Part of existing IT budget
  • 6. 6 Consistent Communication with Line of Business Source: State of the CIO, 2020 Q: Please indicate your level of agreement with the following statements (NET of strongly agree/agree somewhat) of heads of IT say that they are communicating with the Board of Directors more than ever before Differences by CIO type: 78% 83% 78% 72% TransformationalStrategic Functional
  • 7. 7 Relying on Strategic Vendors & Peers Source: State of the CIO, 2020 Q. Who do you rely on the most to help you evaluate tools and solutions during the technology purchase process? 20% 21% 24% 24% 28% 32% 33% 42% 52% Application developers Systems integrators Security team Analytics team Engineering team Consultants Channel partners Peers Strategic vendors Enterprise: 32% SMB: 15%
  • 8. 8 16% 16% 17% 17% 18% 18% 31% 35% 39% Design thinking/UX Cloud architecture Internet of Things DevOps/DevSecOps/Agile processes Legacy technologies Cloud services/integration AI/ML/RPA Data science/analytics Cybersecurity Difficulty Finding Security & Data Science Skillsets Source: State of the CIO, 2020 Q: In which technology-related areas do you anticipate your organization will have the most difficulty in finding appropriate skillsets?
  • 9. 9 Continue the Conversation To receive a briefing on the full results from this study, or for more information, please contact your IDG sales executive or visit www.idg.com/contact-us. To get results from CIO research when it happens, or any other news, follow us on Twitter: @AdamIDG Sign up to receive our monthly marketing newsletter at www.idg.com/newsletters