Presentation delivered by Annie Walker for RochesterWorks! Job Strategy Group. Topic: Giving and Receiving Quallity Feedback.

1. “Feedback is the
breakfast of champions”
Ken Blanchard
“Champions know that success is inevitable; that
there is no such thing as failure, only feedback.
They know that the best way to forecast the
future is to create it.”
Michael J. Gelb
Copyrighted AMWalker/2012

2. Modes of Communication
Vocal
38%
Physical
Verbal 55%
7%
Copyrighted AMWalker/2012

3. Communication Styles
What’s your preferred style?
Copyrighted AMWalker/2012

4. Clear Communication
•Speak with clarity
•Be succinct
•Listen actively
•Avoid interruptions
•Share information
Copyrighted AMWalker/2012

5. Constructive Feedback
•Acknowledge the need for feedback.
•Give both supportive and constructive feedback.
•Understand the context.
•Know when to give feedback.
Copyrighted AMWalker/2012

6. Know How to Give Feedback
1. Be descriptive
2. Don’t use labels
3. Don’t exaggerate
4. Don’t be judgmental
5. Speak for yourself
6. Talk first about yourself, not about the other person.
7. Phrase the issue as a statement, not a question.
8. Restrict your feedback to things you know for certain.
9. Help people hear your compliments when giving positive feedback.
Copyrighted AMWalker/2012

7. Know How to Receive
Feedback
1. Breathe.
2. Listen carefully.
3. Ask questions for clarity.
4. Acknowledge the feedback.
5. Acknowledge valid points.
6. Take time to sort out what you heard.
Copyrighted AMWalker/2012

8. Easy-to-Remember Guide for
Giving Constructive Feedback
1. “When you…”
2. “I feel…”
3. “Because I…”
4. (Pause for discussion)
5. “I would like…”
6. “Because…”
7. “What do you think?”
Copyrighted AMWalker/2012

9. Easy-to-Remember Guide for
Giving Constructive Feedback
1. “When you…”
2. “I feel…”
3. “Because I…”
4. (Pause for discussion)
5. “I would like…”
6. “Because…”
7. “What do you think?”
Copyrighted AMWalker/2012

10. WINTERS Feedback Model
W hat went well?
I f nothing identified tell them
N ot so well?
T ell them
E valuate what’s been learned
R eview what's been said
S urely you've got something to ask me
Copyrighted AMWalker/2012