credits to the owner

2. Introduction to employee
training and development
1
Prepared by: Pacheco Beverly jean M.

3. Training
• Training refers to a planned effort by a
company to facilitate employees’ learning of job-
related competencies.
• The training programs must support
company strategic goals.

4. • Rosewood Hotels and Resorts
• Kinko’s,
• Hard Rock Café
• Blue Cross and Blue Shield of Michigan
• Seattle City Light
• U.S. Airways Group
competitive advantage- an advantage gained over
competitors by offering customers greater value.

5. ▫ Grow the business, and
▫ Improve customer service, by
▫ Providing employees with the knowledge and
skills they need to be successful.

6. Training Design process
Conducting Needs
Assessment
Ensuring
Employees’
Readiness for
Training
Creating a
Learning
Environment
Ensuring Transfer
of Training
Developing an
Evaluation Plan
Select Training
Method
Monitor and
Evaluate the
Program

7. Forces Influencing the Workplace
and Training
• Globalization
• Need for leadership
• Increased value placed on knowledge
• Attracting and winning talent
• Quality emphasis
• Changing demographics and diversity of the
work force
• New technology
• High-performance model of work systems