A catalogue of behavioural skills (also called soft skills, vanilla skills or non-technical skills) trainings conducted by my firm Vanilla Skills Pvt. Ltd. For your training requirements, contact Benita on +91 9819160707.

1.
OUR
BOUQUET
OF
BEHAVIORAL
&
SOFT
SKILLS
TRAININGS
SPECIALLY
DESIGNED
FOR
YOUR
COMPANY
BY

2.
1) Customer
Service
• Introducing
self
• Building
&
maintaining
Customer
relations
• Understanding
customer’s
needs
• Saying
‘No’
in
an
assertive
yet
polite
manner
• Handling
angry
customers
• Reaping
benefits
2) Business
Etiquette
• Making
an
impact
• Corporate
Etiquette
• Email
Etiquette
• Telephone
Etiquette
3) Managerial
Effectiveness
• Attributes
of
an
effective
manager
• Communication
skills
• Time
Management
• Effective
execution
• Managing
subordinates
• Art
of
collaboration
&
last
mile
delivery
4) E-­‐mail
Etiquette
• Planning
your
Writing
• Principles
of
Effective
Writing
• Elements
of
Written
Communication
• Composing
an
E-­‐mail
• Editing

3.
5) Conflict
Management
• Introductions
• Range
of
difficult
situations
• Dealing
with
conflict
• Difficult
persons
• Managing
conflict
and
moving
a
difficult
situation
forward
• Dealing
with
strong
feelings
• Creating
win-­‐win
solutions
• Letting
go
6) Communication
Skills
• Thought
before
words
• Articulation
• Listening
• Asking
questions
• Building
&
maintaining
customer
relations
• Saying
No
in
an
assertive,
yet
polite
manner
7) High
Impact
Presentations
• Making
Introductions
• Thinking
before
speaking
• Plan,
prepare
&
structure
• Delivering
the
presentation
• Feedbacks
• Group
presentations
• Listening
• Understanding
the
audience
8) Articulation
of
thought
• Refined
thinking
skills
• Articulation
of
thought

4.
9) Decision
Making
• Introductions
• Systematic
approach
• SWOT
Analysis
as
a
tool
• Mistakes
to
avoid
during
Decision
Making
• Factors
affecting
decision
making
• Decision
Making
under
uncertainty
• Risk
analysis
method
• Decision
tree
method
• 5
Decision
making
models
10) Change
Management
• Role
of
change
in
organization
• Adapting
change
• Managing
change
11) Corporate
You
• Power
of
personality
• Grooming
guidance
&
effective
impressions
• Communication
Etiquette
• Overall
business
etiquette
12) Personal
Effectiveness
• Creating
impacts
• Communicating
for
an
impact
• Effective
execution
to
increase
performance
• Stress
Management
• Time
Management

5.
13) Dealing
with
ambiguity
• Discovering
strengths
• Ambiguity
management
toolkit
• Three
keys
to
managing
ambiguity
• Seeking
out
• Developing
flexibility
If
you
have
a
need
for
soft/
behavioral
skill
program,
we
are
the
solution
providers.
We
also
conduct
customized
solution-­‐centric
programs.
Our
niche’
lies
in
Social
Media
Training.
For
more
details
contact:
Mr.
Patrick
Singh
Kalra
on
Cell:
+91
828646457
or
Email
id:
patrick@vanillaskills.com