This presentation is on communication skills.

1. By: Vaishali Misra

2.  What is communication?
 History of communication
 Purpose of communication
 Essential Skills for communication
 Types of communication
 Barriers of communication
 Skills for efficient communication
 Conclusion

3.  The ability to convey or share ideas, feelings to
another person effectively and efficiently.
 Exchange of info can be done by gestures,
speech, writing and many more.
 Proper understanding of info is very
important aspect in communication.

4.  Speech was recognised about 2 lakhs years
ago.
 Writing was developed around 7000 years
ago.
Evolution of brain differentiated humans
from animals, it allowed humans to master a
very efficient form of communication- speech.

5. The purpose of communication is to
• Educate
• Entertain
• Persuade
• Socialise
• Maintain relationship
• Exchange information

6.  Listening skills
Speaking skills
Reading skills
Writing skills

7. Communication
Verbal
communication
Non -Verbal
Communication

8. The communication which is done through the
spoken words is referred as Verbal
communication.
Two types :-
1. Oral communication
2. Written communication

9. Wordless communication like
 Gestures
 Eye contact
 Body language
 Facial expressions
 Symbols or signs

10.  Physical barrier
 Language barrier
 Cultural barrier
 Perceptual barrier
 Emotional barrier
 Interpersonal barrier.

11.  Be specific
Don’t interrupt
Listen to others
Give time to speak
Talk appropriate
Maintain eye contact
Modulate your voice levels
Good body language & facial expressions.

12.  Communication is necessary to relate with
others, the way we go about it affects anyone
who come in contact with us either positively or
negatively.
 To communicate effectively take absolute
control on your attitude and exercise good
behavioural skills.