The document discusses communication skills. It defines communication as a joint process between a sender and receiver involving the exchange of information and opinions using symbols to achieve specific goals. It lists the objectives of understanding communication for nurses and some barriers to communication. It covers the components of communication including the sender, message, medium, receiver and feedback. It also discusses types of communication, verbal versus non-verbal communication, and the importance of communication for personal, social, economic and psychological reasons. Finally, it discusses barriers to communication such as physical, emotional, environmental and cultural barriers and how to overcome them by understanding the audience and ensuring messages are timely, meaningful and relevant.

2. ‫الصتصال‬ ‫مهارات‬
Communication Skills
‫صتقديم‬ ‫و‬ ‫أعداد‬
‫القحطاني‬ ‫خلف‬ ‫أروى‬ . ‫أ‬

3. ‫المحتوى‬
‫الدهداف‬Objectives
. ‫الصتصال‬ ‫,مهارة‬ ‫المهارة‬ , ‫الصتصال‬ : ‫صتعريف‬Definition
. ‫الصتصال‬ ‫عناصر‬Components of communication
.‫الصتصال‬ ‫ادهمية‬The importance of communication
. ‫الصتصال‬ ‫معوقات‬The barriers of communication

4. ‫الدهداف‬
‫على‬ ‫الممرض/ة‬ ‫صتعريف‬
. ‫عام‬ ‫بشكل‬ ‫الصتصال‬
‫أدهمية‬ ‫لفهم‬ ‫الممرض/ة‬ ‫اعداد‬
‫معوقات‬ ‫بعض‬ ‫و‬ ‫الصتصال‬
‫الصتصال‬
‫اصتصال‬ ‫لنشاء‬ ‫الممرض/ة‬ ‫صتهيئة‬
‫فعال‬

5. : ‫عنه‬ ‫ال‬ ‫رضي‬ ‫جابر‬ ‫قال‬
‫في‬ ‫تبسم‬ ‫ال‬ ‫سلم‬ ‫و‬ ‫عليه‬ ‫ال‬ ‫صلى‬ ‫الرسول‬ ‫رأيت‬ ‫ما‬
‫وجهي‬

6. ‫التصال‬ ‫ماهو‬
‫يتم‬ ‫نقل‬ ‫عملية‬ ‫وليس‬ ‫المستقبل‬ ‫و‬ ‫المرسل‬ ‫بين‬ ‫مشاركة‬ ‫عملية‬
‫الفراد‬ ‫بين‬ ‫دالة‬ ‫رموز‬ ‫في‬ ‫والراء‬ ‫المعلومات‬ ‫تبادل‬ ‫بمقتضاها‬
‫لتحقيق‬ ‫المختلفة‬ ‫الثقافات‬ ‫بين‬ ‫و‬ ‫المجتمع‬ ‫داخل‬ ‫الجماعات‬ ‫أو‬
. ‫معينة‬ ‫أهداف‬
A Joint process between the sender and the
receiver, whereby the exchange of information
and opinions in the symbols function between
individuals or groups within the community and
between different cultures to achieve specific
goals.

7. ‫يـفـكـر‬
‫يتـكلـم‬
‫يؤثر‬
‫يتحادث‬ /‫يتصل‬

8. ‫الراجعة‬ ‫التغذية‬

10. ‫يـفـكـر‬
‫يتـكلـم‬
‫التأثير‬
‫يتحادث‬ /‫يتصل‬
‫الداء‬
‫المطلوب‬
‫الراجعة‬ ‫التغذية‬‫الراجعة‬ ‫التغذية‬

11. ‫الداء‬
‫المطلوب‬

12. ‫المرسل‬
Sende
r
‫المستقبل‬
Receiver
‫الرسالة‬
Messag
e

13. ‫المهــــــــارة‬
‫وسرعة‬ ،‫متناهية‬ ‫وبدقة‬ ‫محددة‬ ‫بكيفية‬ ‫مهمة‬ ‫انجاز‬ ‫من‬ ‫التمكن‬ ‫هي‬
.‫التنفيذ‬ ‫في‬

14. Skill
Are ability to
complete the
task of specific
and
meticulously,
and speed of
implementation
.

15. The ability to convey information and
ideas effectively .
.‫فعال‬ ‫بشكل‬ ‫والفكار‬ ‫المعلومات‬ ‫نقل‬ ‫على‬ ‫القدرة‬ ‫هي‬

16. ‫الصتصال‬ ‫عناصرعملية‬

17. COMPONENTS OF COMMUNICATION
Sender –Encoder
Thought, or an idea to
be sent to the receiver
in true meanings
Sender –Encoder
Thought, or an idea to
be sent to the receiver
in true meanings
Message
Medium
Verbal, Non-verbal
Message
Medium
Verbal, Non-verbal
Receiver - Decoder
Thought or the idea of
sender received in
right perception
Receiver - Decoder
Thought or the idea of
sender received in
right perception
FEEDBACK
Verbal, Non-verbal
FEEDBACK
Verbal, Non-verbal
CONTEXT
Stimuli
NOISE
C o m p o n e n t s o f C o m m u n i c a t i o nC o m p o n e n t s o f C o m m u n i c a t i o n

18. Types of CommunicationTypes of Communication
 On the basis of relationship :
 Formal
 Informal
 On the basis of Flow
 Vertical
 Crosswise/Diagonal
 Horizontal
 On the basis of Expression
 Oral
 Written
 listening

19. Types of CommunicationTypes of Communication
Verbal communication(Language)
Non-verbal communication :
 FACIAL EXPRESSIONS ‫الوجه‬ ‫تعابير‬
 GESTURES ‫الاشارة‬
 POSTURES ‫البدن‬ ‫وضع‬
 BODY MOVEMENTS ‫البدن‬ ‫حركة‬
 SMILE AND TOUCH ‫اللمس‬ ‫و‬ ‫التبسم‬
 VOICE AND SOUNDS ‫الصوت‬
 VOLUME ‫الحجم‬
 PITCH/TONE ‫النبرة‬
 SILENCE ‫الصمت‬

20. REMEMBER………………
NON VERBAL COMMUNICATION CAN OVER
RIDE VERBAL COMMUNICATION

22. 7% WORDS
Words are only labels and the listeners put their own
interpretation on speakers words
38% PARALINGUISTIC
The way in which something is said - the accent,
tone and voice modulation is important to the
listener.
55% BODY LANGUAGE
What a speaker looks like while delivering a
message affects the listener’s understanding most.

24. ‫النظري‬ ‫التواصل‬
) ‫النشاط‬1(
: ‫التالية‬ ‫التعليمات‬ ‫اتبع‬
‫تعرفه‬ ‫ل‬ ‫شخصا‬ ‫اختر‬
‫صافحه‬
‫المصافحة‬ ‫في‬ ‫استمر‬
‫احواله‬ ‫عن‬ ‫واسال‬ ‫عليه‬ ‫وتعرف‬
‫لمدة‬ ‫اصمد‬60..‫ثانية‬
‫اعد‬ ‫ثم‬ ‫يده‬ ‫على‬ ‫الضغط‬ ‫طريق‬ ‫عن‬ ‫نبهه‬ ‫الرخر‬ ‫الطرف‬ ‫من‬ ‫النظري‬ ‫التواصل‬ ‫فقد‬ ‫اذا‬ *
. ‫التمرين‬

25. ‫النظري‬ ‫التواصل‬
) ‫النشاط‬2(
: ‫التالية‬ ‫التعليمات‬ ‫اتبع‬
‫تعرفه‬ ‫ل‬ ‫شخصا‬ ‫اختر‬
‫بصمت‬ ‫صافحه‬
..‫دقيقتان‬ ‫لمدة‬ ‫اصمد‬
‫اعد‬ ‫ثم‬ ‫يده‬ ‫على‬ ‫الضغط‬ ‫طريق‬ ‫عن‬ ‫نبهه‬ ‫الرخر‬ ‫الطرف‬ ‫من‬ ‫النظري‬ ‫التواصل‬ ‫فقد‬ ‫اذا‬ *
. ‫التمرين‬

26. ( ‫)أهميته‬ ‫التصال‬ ‫وظائف‬
, ‫القناع‬ , ‫القرار‬ ‫اتخاذ‬ ‫الى‬ ‫)الحاجة‬ ‫الشخصية‬ ‫الحاجات‬ ‫جانب‬
.( ‫بالمطمئنان‬ ‫الشعور‬
‫,القيام‬ ‫الخرين‬ ‫مع‬ ‫التعاون‬ ‫و‬ ‫)التعايش‬ ‫الجتماعي‬ ‫الجانب‬
. ( ‫بالعمل‬
‫من‬ ‫العالم‬ ‫,فهم‬ ‫المعلومات‬ ‫على‬ ‫)الحصول‬ ‫القتصادي‬ ‫الجانب‬
.( ‫حولنا‬
‫التعبير‬ , ‫التوقعات‬ ‫و‬ ‫المال‬ ‫عن‬ ‫)التعبير‬ ‫النفس‬ ‫التعبيرعن‬ ‫جانب‬
.( ‫الخرين‬ ‫رؤية‬ ‫مطريقة‬ , ‫المانيات‬ ‫و‬ ‫الحلم‬ ‫عن‬

28. Communication Is Important
why …
1. Relationships > To make connections with others .
2. Information > To share facts ( to get or give ) .
3. your thoughts > To develop your own thinking (your
mind) .
4. To persuade > ( sharing opining about issue) .
5. For Entertainment > (Jokes, movies, t.v …...) .
6. Routine > ( work place – home ..) .

29. Communication Barriers

30. Communication Barriers
Physical barriers include difficulties in hearing and seeing.
Emotional barriers include the readiness, willingness or eagerness of
the receiver — and the emotional status of the educator.
Environmental barriers might occur if there is too much noise or if the
room is too congested.
Cultural barriers include those customs, beliefs or religious attitudes
that may cause problems .
Psychological Barriers - Organizational Barriers - Listening Barriers.

31. To overcome communication
barriers

32. overcome communication
barriers
The sender must know their audience’s
background and be able to adjust their
message .
The messages the sender communicates
must be timely, meaningful and relevant
to the recipients and applicable to their
situation .

34. ‫سكت اللسان فتكلم الجسد‬

35. To Be a Good nurse , we
Have to Be a
GOOD COMUNICATOR