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‫الصتصال‬ ‫مهارات‬
Communication Skills
‫صتقديم‬ ‫و‬ ‫أعداد‬
‫القحطاني‬ ‫خلف‬ ‫أروى‬ . ‫أ‬
‫المحتوى‬
‫الدهداف‬Objectives
. ‫الصتصال‬ ‫,مهارة‬ ‫المهارة‬ , ‫الصتصال‬ : ‫صتعريف‬Definition
. ‫الصتصال‬ ‫عناصر‬Componen...
‫الدهداف‬
‫على‬ ‫الممرض/ة‬ ‫صتعريف‬
. ‫عام‬ ‫بشكل‬ ‫الصتصال‬
‫أدهمية‬ ‫لفهم‬ ‫الممرض/ة‬ ‫اعداد‬
‫معوقات‬ ‫بعض‬ ‫و‬ ‫الصت...
: ‫عنه‬ ‫ال‬ ‫رضي‬ ‫جابر‬ ‫قال‬
‫في‬ ‫تبسم‬ ‫ال‬ ‫سلم‬ ‫و‬ ‫عليه‬ ‫ال‬ ‫صلى‬ ‫الرسول‬ ‫رأيت‬ ‫ما‬
‫وجهي‬
‫التصال‬ ‫ماهو‬
‫يتم‬ ‫نقل‬ ‫عملية‬ ‫وليس‬ ‫المستقبل‬ ‫و‬ ‫المرسل‬ ‫بين‬ ‫مشاركة‬ ‫عملية‬
‫الفراد‬ ‫بين‬ ‫دالة‬ ‫رموز‬ ‫في...
‫يـفـكـر‬
‫يتـكلـم‬
‫يؤثر‬
‫يتحادث‬ /‫يتصل‬
‫الراجعة‬ ‫التغذية‬
‫يـفـكـر‬
‫يتـكلـم‬
‫التأثير‬
‫يتحادث‬ /‫يتصل‬
‫الداء‬
‫المطلوب‬
‫الراجعة‬ ‫التغذية‬‫الراجعة‬ ‫التغذية‬
‫الداء‬
‫المطلوب‬
‫المرسل‬
Sende
r
‫المستقبل‬
Receiver
‫الرسالة‬
Messag
e
‫المهــــــــارة‬
‫وسرعة‬ ،‫متناهية‬ ‫وبدقة‬ ‫محددة‬ ‫بكيفية‬ ‫مهمة‬ ‫انجاز‬ ‫من‬ ‫التمكن‬ ‫هي‬
.‫التنفيذ‬ ‫في‬
Skill
Are ability to
complete the
task of specific
and
meticulously,
and speed of
implementation
.
The ability to convey information and
ideas effectively .
.‫فعال‬ ‫بشكل‬ ‫والفكار‬ ‫المعلومات‬ ‫نقل‬ ‫على‬ ‫القدرة‬ ‫هي‬
‫الصتصال‬ ‫عناصرعملية‬
COMPONENTS OF COMMUNICATION
Sender –Encoder
Thought, or an idea to
be sent to the receiver
in true meanings
Sender –Encode...
Types of CommunicationTypes of Communication
 On the basis of relationship :
 Formal
 Informal
 On the basis of Flow
...
Types of CommunicationTypes of Communication
Verbal communication(Language)
Non-verbal communication :
 FACIAL EXPRESSION...
REMEMBER………………
NON VERBAL COMMUNICATION CAN OVER
RIDE VERBAL COMMUNICATION
7% WORDS
Words are only labels and the listeners put their own
interpretation on speakers words
38% PARALINGUISTIC
The way...
‫النظري‬ ‫التواصل‬
) ‫النشاط‬1(
: ‫التالية‬ ‫التعليمات‬ ‫اتبع‬
‫تعرفه‬ ‫ل‬ ‫شخصا‬ ‫اختر‬
‫صافحه‬
‫المصافحة‬ ‫في‬ ‫استمر‬
‫...
‫النظري‬ ‫التواصل‬
) ‫النشاط‬2(
: ‫التالية‬ ‫التعليمات‬ ‫اتبع‬
‫تعرفه‬ ‫ل‬ ‫شخصا‬ ‫اختر‬
‫بصمت‬ ‫صافحه‬
..‫دقيقتان‬ ‫لمدة‬...
( ‫)أهميته‬ ‫التصال‬ ‫وظائف‬
, ‫القناع‬ , ‫القرار‬ ‫اتخاذ‬ ‫الى‬ ‫)الحاجة‬ ‫الشخصية‬ ‫الحاجات‬ ‫جانب‬
.( ‫بالمطمئنان‬ ‫الش...
Communication Is Important
why …
1. Relationships > To make connections with others .
2. Information > To share facts ( to...
Communication Barriers
Communication Barriers
Physical barriers include difficulties in hearing and seeing.
Emotional barriers include the readin...
To overcome communication
barriers
overcome communication
barriers
The sender must know their audience’s
background and be able to adjust their
message .
The...
‫سكت اللسان فتكلم الجسد‬
To Be a Good nurse , we
Have to Be a  
GOOD COMUNICATOR
مهارات الاتصال في المجال التمريضي
مهارات الاتصال في المجال التمريضي
مهارات الاتصال في المجال التمريضي
مهارات الاتصال في المجال التمريضي
مهارات الاتصال في المجال التمريضي
مهارات الاتصال في المجال التمريضي
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communication skill in nursing

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مهارات الاتصال في المجال التمريضي

  1. 1. ‫الصتصال‬ ‫مهارات‬ Communication Skills ‫صتقديم‬ ‫و‬ ‫أعداد‬ ‫القحطاني‬ ‫خلف‬ ‫أروى‬ . ‫أ‬
  2. 2. ‫المحتوى‬ ‫الدهداف‬Objectives . ‫الصتصال‬ ‫,مهارة‬ ‫المهارة‬ , ‫الصتصال‬ : ‫صتعريف‬Definition . ‫الصتصال‬ ‫عناصر‬Components of communication .‫الصتصال‬ ‫ادهمية‬The importance of communication . ‫الصتصال‬ ‫معوقات‬The barriers of communication
  3. 3. ‫الدهداف‬ ‫على‬ ‫الممرض/ة‬ ‫صتعريف‬ . ‫عام‬ ‫بشكل‬ ‫الصتصال‬ ‫أدهمية‬ ‫لفهم‬ ‫الممرض/ة‬ ‫اعداد‬ ‫معوقات‬ ‫بعض‬ ‫و‬ ‫الصتصال‬ ‫الصتصال‬ ‫اصتصال‬ ‫لنشاء‬ ‫الممرض/ة‬ ‫صتهيئة‬ ‫فعال‬
  4. 4. : ‫عنه‬ ‫ال‬ ‫رضي‬ ‫جابر‬ ‫قال‬ ‫في‬ ‫تبسم‬ ‫ال‬ ‫سلم‬ ‫و‬ ‫عليه‬ ‫ال‬ ‫صلى‬ ‫الرسول‬ ‫رأيت‬ ‫ما‬ ‫وجهي‬
  5. 5. ‫التصال‬ ‫ماهو‬ ‫يتم‬ ‫نقل‬ ‫عملية‬ ‫وليس‬ ‫المستقبل‬ ‫و‬ ‫المرسل‬ ‫بين‬ ‫مشاركة‬ ‫عملية‬ ‫الفراد‬ ‫بين‬ ‫دالة‬ ‫رموز‬ ‫في‬ ‫والراء‬ ‫المعلومات‬ ‫تبادل‬ ‫بمقتضاها‬ ‫لتحقيق‬ ‫المختلفة‬ ‫الثقافات‬ ‫بين‬ ‫و‬ ‫المجتمع‬ ‫داخل‬ ‫الجماعات‬ ‫أو‬ . ‫معينة‬ ‫أهداف‬ A Joint process between the sender and the receiver, whereby the exchange of information and opinions in the symbols function between individuals or groups within the community and between different cultures to achieve specific goals.
  6. 6. ‫يـفـكـر‬ ‫يتـكلـم‬ ‫يؤثر‬ ‫يتحادث‬ /‫يتصل‬
  7. 7. ‫الراجعة‬ ‫التغذية‬
  8. 8. ‫يـفـكـر‬ ‫يتـكلـم‬ ‫التأثير‬ ‫يتحادث‬ /‫يتصل‬ ‫الداء‬ ‫المطلوب‬ ‫الراجعة‬ ‫التغذية‬‫الراجعة‬ ‫التغذية‬
  9. 9. ‫الداء‬ ‫المطلوب‬
  10. 10. ‫المرسل‬ Sende r ‫المستقبل‬ Receiver ‫الرسالة‬ Messag e
  11. 11. ‫المهــــــــارة‬ ‫وسرعة‬ ،‫متناهية‬ ‫وبدقة‬ ‫محددة‬ ‫بكيفية‬ ‫مهمة‬ ‫انجاز‬ ‫من‬ ‫التمكن‬ ‫هي‬ .‫التنفيذ‬ ‫في‬
  12. 12. Skill Are ability to complete the task of specific and meticulously, and speed of implementation .
  13. 13. The ability to convey information and ideas effectively . .‫فعال‬ ‫بشكل‬ ‫والفكار‬ ‫المعلومات‬ ‫نقل‬ ‫على‬ ‫القدرة‬ ‫هي‬
  14. 14. ‫الصتصال‬ ‫عناصرعملية‬
  15. 15. COMPONENTS OF COMMUNICATION Sender –Encoder Thought, or an idea to be sent to the receiver in true meanings Sender –Encoder Thought, or an idea to be sent to the receiver in true meanings Message Medium Verbal, Non-verbal Message Medium Verbal, Non-verbal Receiver - Decoder Thought or the idea of sender received in right perception Receiver - Decoder Thought or the idea of sender received in right perception FEEDBACK Verbal, Non-verbal FEEDBACK Verbal, Non-verbal CONTEXT Stimuli NOISE C o m p o n e n t s o f C o m m u n i c a t i o nC o m p o n e n t s o f C o m m u n i c a t i o n
  16. 16. Types of CommunicationTypes of Communication  On the basis of relationship :  Formal  Informal  On the basis of Flow  Vertical  Crosswise/Diagonal  Horizontal  On the basis of Expression  Oral  Written  listening
  17. 17. Types of CommunicationTypes of Communication Verbal communication(Language) Non-verbal communication :  FACIAL EXPRESSIONS ‫الوجه‬ ‫تعابير‬  GESTURES ‫الاشارة‬  POSTURES ‫البدن‬ ‫وضع‬  BODY MOVEMENTS ‫البدن‬ ‫حركة‬  SMILE AND TOUCH ‫اللمس‬ ‫و‬ ‫التبسم‬  VOICE AND SOUNDS ‫الصوت‬  VOLUME ‫الحجم‬  PITCH/TONE ‫النبرة‬  SILENCE ‫الصمت‬
  18. 18. REMEMBER……………… NON VERBAL COMMUNICATION CAN OVER RIDE VERBAL COMMUNICATION
  19. 19. 7% WORDS Words are only labels and the listeners put their own interpretation on speakers words 38% PARALINGUISTIC The way in which something is said - the accent, tone and voice modulation is important to the listener. 55% BODY LANGUAGE What a speaker looks like while delivering a message affects the listener’s understanding most.
  20. 20. ‫النظري‬ ‫التواصل‬ ) ‫النشاط‬1( : ‫التالية‬ ‫التعليمات‬ ‫اتبع‬ ‫تعرفه‬ ‫ل‬ ‫شخصا‬ ‫اختر‬ ‫صافحه‬ ‫المصافحة‬ ‫في‬ ‫استمر‬ ‫احواله‬ ‫عن‬ ‫واسال‬ ‫عليه‬ ‫وتعرف‬ ‫لمدة‬ ‫اصمد‬60..‫ثانية‬ ‫اعد‬ ‫ثم‬ ‫يده‬ ‫على‬ ‫الضغط‬ ‫طريق‬ ‫عن‬ ‫نبهه‬ ‫الرخر‬ ‫الطرف‬ ‫من‬ ‫النظري‬ ‫التواصل‬ ‫فقد‬ ‫اذا‬ * . ‫التمرين‬
  21. 21. ‫النظري‬ ‫التواصل‬ ) ‫النشاط‬2( : ‫التالية‬ ‫التعليمات‬ ‫اتبع‬ ‫تعرفه‬ ‫ل‬ ‫شخصا‬ ‫اختر‬ ‫بصمت‬ ‫صافحه‬ ..‫دقيقتان‬ ‫لمدة‬ ‫اصمد‬ ‫اعد‬ ‫ثم‬ ‫يده‬ ‫على‬ ‫الضغط‬ ‫طريق‬ ‫عن‬ ‫نبهه‬ ‫الرخر‬ ‫الطرف‬ ‫من‬ ‫النظري‬ ‫التواصل‬ ‫فقد‬ ‫اذا‬ * . ‫التمرين‬
  22. 22. ( ‫)أهميته‬ ‫التصال‬ ‫وظائف‬ , ‫القناع‬ , ‫القرار‬ ‫اتخاذ‬ ‫الى‬ ‫)الحاجة‬ ‫الشخصية‬ ‫الحاجات‬ ‫جانب‬ .( ‫بالمطمئنان‬ ‫الشعور‬ ‫,القيام‬ ‫الخرين‬ ‫مع‬ ‫التعاون‬ ‫و‬ ‫)التعايش‬ ‫الجتماعي‬ ‫الجانب‬ . ( ‫بالعمل‬ ‫من‬ ‫العالم‬ ‫,فهم‬ ‫المعلومات‬ ‫على‬ ‫)الحصول‬ ‫القتصادي‬ ‫الجانب‬ .( ‫حولنا‬ ‫التعبير‬ , ‫التوقعات‬ ‫و‬ ‫المال‬ ‫عن‬ ‫)التعبير‬ ‫النفس‬ ‫التعبيرعن‬ ‫جانب‬ .( ‫الخرين‬ ‫رؤية‬ ‫مطريقة‬ , ‫المانيات‬ ‫و‬ ‫الحلم‬ ‫عن‬
  23. 23. Communication Is Important why … 1. Relationships > To make connections with others . 2. Information > To share facts ( to get or give ) . 3. your thoughts > To develop your own thinking (your mind) . 4. To persuade > ( sharing opining about issue) . 5. For Entertainment > (Jokes, movies, t.v …...) . 6. Routine > ( work place – home ..) .
  24. 24. Communication Barriers
  25. 25. Communication Barriers Physical barriers include difficulties in hearing and seeing. Emotional barriers include the readiness, willingness or eagerness of the receiver — and the emotional status of the educator. Environmental barriers might occur if there is too much noise or if the room is too congested. Cultural barriers include those customs, beliefs or religious attitudes that may cause problems . Psychological Barriers - Organizational Barriers - Listening Barriers.
  26. 26. To overcome communication barriers
  27. 27. overcome communication barriers The sender must know their audience’s background and be able to adjust their message . The messages the sender communicates must be timely, meaningful and relevant to the recipients and applicable to their situation .
  28. 28. ‫سكت اللسان فتكلم الجسد‬
  29. 29. To Be a Good nurse , we Have to Be a   GOOD COMUNICATOR
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communication skill in nursing

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