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ESCORT, CARRY AND
STORE VALUABLE ITEMS
D1.HSS.CL4.08
Slide 1
DEDY WIJAYANTO
Escort, carry and store valuable items
This Unit comprises four Elements:
Slide 2
Prepare to undertake escort and carry duties1
Undertake escort duties2
Carry valuable items3
Store valuable items4
Prepare to undertake escort and
carry duties
Performance Criteria for this Element are :
• Identify valuables requiring escort, carry and storage
• Describe legal requirements applying to guest property
• Undertake relevant training
• Identify characteristics of security staff
(Continued)
Slide 3
Prepare to undertake escort and
carry duties
• Prepare plans for regular escort and carry duties
• Identify establishment cash carry policies and
procedures
• Identify potential threats
• Identify resources required when escorting
and carrying
• Clarify escort and carry assignments
Slide 4
Identify valuables requiring escort,
carry and storage
‘Valuable items’ may be:
• Of value to everyone
• Valuable only to the owner
• Valuable today but not tomorrow
• Small or large
• Made from any materials or substance
Slide 5
Identify valuables requiring escort,
carry and storage
Valuable items may belong to:
• The venue where you work
• A private person or guest
• A company or organisation whose representatives
are staying at, or using, the venue
Slide 6
Identify valuables requiring escort,
carry and storage
Valuables can be comprised of:
• Cash
• Precious stones
• Jewellery
• Bullion
(Continued)
Slide 7
Identify valuables requiring escort,
carry and storage
• Documents
• Electronic data
• Artwork
• General and personal property
Slide 8
Describe legal requirements
applying to guest property
You must comply with:
• Host country legislation:
 Statute law
 Civil law
 Common law
(Continued)
Slide 9
Describe legal requirements applying
to guest property
Extra obligations are imposed on hotels:
• Hotels must advise guests of these
• Hotels must provide safe-keeping facilities
• Hotel to be liable for guest property
Slide 10
Describe legal requirements
applying to guest property
‘Bailment’:
• Occurs when possession (but not ownership) moves
from one person to another
• Occurs when guests offer items for safe-keeping
• Hotel is liable for ‘damages’ and must:
 Take care of the item
 Return item on demand
Slide 11
Describe legal requirements
applying to guest property
‘Duty of Care’:
• A common law obligation imposed on all businesses
• The hotel must:
 Take reasonable care to prevent foreseeable
harm to guests and damage to their property
• Hotel can be sued if it is negligent in this
regard
Slide 12
Describe legal requirements
applying to guest property
‘Exclusion Clauses’:
• Seek to limit the liability or legal exposure of the venue
• They must be brought to guest’s attention to be valid
• Courts increasingly refusing to allow businesses to rely
on Exclusion Clauses in order to escape legally
imposed liability
Slide 13
Describe legal requirements
applying to guest property
‘Theft’ = stealing
Stealing is:
• Taking something without permission, and
• Keeping it or selling it
There is an offence called ‘theft by finding’.
Slide 14
Undertake relevant training
Training is a common pre-requisite – it will:
• Be structured and formalized
• Address ‘skills’, ‘knowledge’ and ‘attitudes’
• Comprise theory, demonstrations and practical
sessions
• Still require supervision of your first few
workplace tasks
Slide 15
Undertake relevant training
Training topics:
• Identification and use of equipment
• Examples of threats
• How to identify threats
• Route identification
• Location and operation of security systems,
technology and equipment
(Continued)
Slide 16
Undertake relevant training
• Legal issues
• Internal requirements, protocols, policies and
SOPs
• Internal documentation
Slide 17
Undertake relevant training
Trainers may include:
• Workplace trainers
• Head of Security
• Front Officer Manager
• Experienced staff
• Representatives from external
security providers
• Police
Slide 18
Identify characteristics of security
staff
Personal characteristics required:
• Honesty
• High-level interpersonal skills
• Vigilance
• Observation skills
(Continued)
Slide 19
Identify characteristics of security
staff
• Ability to follow directions
• Attention to detail
• Leadership
• Common sense
• Ability to take action
(Continued)
Slide 20
Identify characteristics of security
staff
• High levels of personal presentation
• Confidence
• Formal training
• Fit and agile
Slide 21
Identify characteristics of security staff
Employers may also value:
• Experience
• Physical size
• Current certification
Slide 22
Identify characteristics of security
staff
‘Situational Awareness’ = knowing:
• What the situation is normally like when everything is
safe and secure
• If it is changing
• How it is changing
• Why it is changing
• The threat presented by changing
circumstances
Slide 23
Identify characteristics of security
staff
Situational Awareness relies heavily on:
• Keeping eyes and ears open
• Analyzing everything:
 What was it?
 Why did it happen?
 What does it mean?
Slide 24
Identify characteristics of security staff
Situational Awareness is the basis for:
• Determining threat situations
• Identifying action needing to be taken
• Identifying what is ‘normal’ and things
are not normal
• Prompt and effective responses
Slide 25
Prepare plans for regular escort
and carry duties
Plans should be prepared for all escort and carry jobs –
regular jobs and one-off jobs.
Regular jobs requiring planning can include:
• Taking cash floats to register/terminals
• Taking money from registers or terminals
during trade
• Transferring cash at end of day from
sales points
(Continued)
Slide 26
Prepare plans for regular escort and
carry duties
• Staff and/or management escorts:
 To meetings
 To car after work
• Taking cash to bank
• Bringing change from bank to venue
Slide 27
Prepare plans for regular escort and
carry duties
‘One-off’ jobs requiring planning:
• Attendance by heads of state, politicians, sports stars,
celebrities
• Service requirements to guests designated as VIPs
• Individual requests from guests
• In response to credible threat
• To respond to changed condition which
increase risk
Slide 28
Prepare plans for regular escort and carry
duties
Planning is necessary to:
• Identify threats and issues
• Optimize success
• Reduce interference with normal business
operations
• Reduce guest disruption and enjoyment
of facilities
• Attract the minimum of attention to security work
(Continued)
Slide 29
Prepare plans for regular escort and carry
duties
• Reduce threats
• Reduce danger
• Determine route/s
• Calculate resources required
If you fail to plan, you plan to fail.
Slide 30
Prepare plans for regular escort and carry
duties
The following people should be involved:
• Customer/client/guest
• Management
• Other internal security staff
• External security consultants
Slide 31
Prepare plans for regular escort and carry
duties
Planning must generate answers to:
• When does the job need to be done?
• Why does the job need to be done?
• Where does the job start, go and finish?
• Who is involved?
• What is involved?
• How is the job to be performed?
Slide 32
Prepare plans for regular escort and carry
duties
Consider the following when developing plans:
• Determine possible threats
• Identify secure routes – primary and secondary
• Designate specific staff to specific duties
(Continued)
Slide 33
Prepare plans for regular escort and carry
duties
• Determine physical, human and financial
resources required
• Identify intelligence required
• Obtain necessary resources
• Prepare plans in writing
Slide 34
Prepare plans for regular escort and carry
duties
Guard against ‘complacency’. It can lead to:
• Not planning properly
• Not taking proper care
• Not paying attention
• Showing a lack of interest and commitment
Slide 35
Prepare plans for regular escort and carry
duties
The regular and/or repetitive nature of many escort and
carry jobs means thieves can often easily identify:
• Route taken
• Number of staff used
• Security arrangements
• Precautions taken
Slide 36
Prepare plans for regular escort and carry
duties
To guard against predictability:
• Change days and times of regular events
• Change the staff used
• Use a different vehicle
• Use different containers
• Do something to introduce an element of uncertainty
into what you do, when you do it and how you do it
Slide 37
Identify establishment cash carry
policies and procedures
Polices and procedures vary and you will learn what
applies:
• At Induction and orientation
• Through participating in on the job training
• By reading internal policies and SOPs
• By asking questions
• Through observing others
Slide 38
Identify establishment cash carry
policies and procedures
Requirements vary between venues based on:
• Experience with movement of valuable items
• Venue layout
• Staff numbers
• Security resources available
(Continued)
Slide 39
Identify establishment cash carry
policies and procedures
• Demand
• Type of items involved
• Value
• Level of trade
• Identified threat analysis
(Continued)
Slide 40
Identify establishment cash carry
policies and procedures
• Contractual obligations
• Promises made
• Insurance coverage
• Requirements imposed by insurers
Slide 41
Identify establishment cash carry
policies and procedures
Policies and SOPs may address:
• Limiting duties to nominated staff
• Scopes of authority
• Risk management requirements
(Continued)
Slide 42
Identify establishment cash carry
policies and procedures
• Response to threat, attack or breach of security
• Staff and equipment required
• Restrictions on times and tasks
• Identification of routes
• Internal notification and reporting
• Documentation required to be completed
Slide 43
Identify potential threats
Potential threats can be identified by:
• Encouraging staff to report suspicions and observations
• Making ‘security’ a standing topic at staff meetings
• Talking with other security staff
• Talking with guests
(Continued)
Slide 44
Identify potential threats
• Reading internal reports
• Liaising with authorities
• Interviewing guests
• Liaising with other venues
(Continued)
Slide 45
Identify potential threats
• Undertaking regular site inspections
• Participating in industry security-related events
• Monitoring the media
Slide 46
Identify potential threats
Basic physical threats:
• Theft
• Assault
• Vehicle accident
Slide 47
Identify potential threats
There may also be threats/intimidation:
• Threats of violence
• ‘We know where you live’
• Threats to kill
• Revenge attacks
• Reprisals
• Promises to do damage
Slide 48
Identify resources required when
escorting and carrying
Resources can include::
• Vehicles – high-profile and/or covert:
 With special security features and comms
 Driven by people with special training
 May involve a chase/lead car
 Route and times should vary
(Continued)
Slide 49
You find me :
deddywijayanto@stptrisakti.ac.id
50

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Part 1 escort, carry and store valuable items

  • 1. ESCORT, CARRY AND STORE VALUABLE ITEMS D1.HSS.CL4.08 Slide 1 DEDY WIJAYANTO
  • 2. Escort, carry and store valuable items This Unit comprises four Elements: Slide 2 Prepare to undertake escort and carry duties1 Undertake escort duties2 Carry valuable items3 Store valuable items4
  • 3. Prepare to undertake escort and carry duties Performance Criteria for this Element are : • Identify valuables requiring escort, carry and storage • Describe legal requirements applying to guest property • Undertake relevant training • Identify characteristics of security staff (Continued) Slide 3
  • 4. Prepare to undertake escort and carry duties • Prepare plans for regular escort and carry duties • Identify establishment cash carry policies and procedures • Identify potential threats • Identify resources required when escorting and carrying • Clarify escort and carry assignments Slide 4
  • 5. Identify valuables requiring escort, carry and storage ‘Valuable items’ may be: • Of value to everyone • Valuable only to the owner • Valuable today but not tomorrow • Small or large • Made from any materials or substance Slide 5
  • 6. Identify valuables requiring escort, carry and storage Valuable items may belong to: • The venue where you work • A private person or guest • A company or organisation whose representatives are staying at, or using, the venue Slide 6
  • 7. Identify valuables requiring escort, carry and storage Valuables can be comprised of: • Cash • Precious stones • Jewellery • Bullion (Continued) Slide 7
  • 8. Identify valuables requiring escort, carry and storage • Documents • Electronic data • Artwork • General and personal property Slide 8
  • 9. Describe legal requirements applying to guest property You must comply with: • Host country legislation:  Statute law  Civil law  Common law (Continued) Slide 9
  • 10. Describe legal requirements applying to guest property Extra obligations are imposed on hotels: • Hotels must advise guests of these • Hotels must provide safe-keeping facilities • Hotel to be liable for guest property Slide 10
  • 11. Describe legal requirements applying to guest property ‘Bailment’: • Occurs when possession (but not ownership) moves from one person to another • Occurs when guests offer items for safe-keeping • Hotel is liable for ‘damages’ and must:  Take care of the item  Return item on demand Slide 11
  • 12. Describe legal requirements applying to guest property ‘Duty of Care’: • A common law obligation imposed on all businesses • The hotel must:  Take reasonable care to prevent foreseeable harm to guests and damage to their property • Hotel can be sued if it is negligent in this regard Slide 12
  • 13. Describe legal requirements applying to guest property ‘Exclusion Clauses’: • Seek to limit the liability or legal exposure of the venue • They must be brought to guest’s attention to be valid • Courts increasingly refusing to allow businesses to rely on Exclusion Clauses in order to escape legally imposed liability Slide 13
  • 14. Describe legal requirements applying to guest property ‘Theft’ = stealing Stealing is: • Taking something without permission, and • Keeping it or selling it There is an offence called ‘theft by finding’. Slide 14
  • 15. Undertake relevant training Training is a common pre-requisite – it will: • Be structured and formalized • Address ‘skills’, ‘knowledge’ and ‘attitudes’ • Comprise theory, demonstrations and practical sessions • Still require supervision of your first few workplace tasks Slide 15
  • 16. Undertake relevant training Training topics: • Identification and use of equipment • Examples of threats • How to identify threats • Route identification • Location and operation of security systems, technology and equipment (Continued) Slide 16
  • 17. Undertake relevant training • Legal issues • Internal requirements, protocols, policies and SOPs • Internal documentation Slide 17
  • 18. Undertake relevant training Trainers may include: • Workplace trainers • Head of Security • Front Officer Manager • Experienced staff • Representatives from external security providers • Police Slide 18
  • 19. Identify characteristics of security staff Personal characteristics required: • Honesty • High-level interpersonal skills • Vigilance • Observation skills (Continued) Slide 19
  • 20. Identify characteristics of security staff • Ability to follow directions • Attention to detail • Leadership • Common sense • Ability to take action (Continued) Slide 20
  • 21. Identify characteristics of security staff • High levels of personal presentation • Confidence • Formal training • Fit and agile Slide 21
  • 22. Identify characteristics of security staff Employers may also value: • Experience • Physical size • Current certification Slide 22
  • 23. Identify characteristics of security staff ‘Situational Awareness’ = knowing: • What the situation is normally like when everything is safe and secure • If it is changing • How it is changing • Why it is changing • The threat presented by changing circumstances Slide 23
  • 24. Identify characteristics of security staff Situational Awareness relies heavily on: • Keeping eyes and ears open • Analyzing everything:  What was it?  Why did it happen?  What does it mean? Slide 24
  • 25. Identify characteristics of security staff Situational Awareness is the basis for: • Determining threat situations • Identifying action needing to be taken • Identifying what is ‘normal’ and things are not normal • Prompt and effective responses Slide 25
  • 26. Prepare plans for regular escort and carry duties Plans should be prepared for all escort and carry jobs – regular jobs and one-off jobs. Regular jobs requiring planning can include: • Taking cash floats to register/terminals • Taking money from registers or terminals during trade • Transferring cash at end of day from sales points (Continued) Slide 26
  • 27. Prepare plans for regular escort and carry duties • Staff and/or management escorts:  To meetings  To car after work • Taking cash to bank • Bringing change from bank to venue Slide 27
  • 28. Prepare plans for regular escort and carry duties ‘One-off’ jobs requiring planning: • Attendance by heads of state, politicians, sports stars, celebrities • Service requirements to guests designated as VIPs • Individual requests from guests • In response to credible threat • To respond to changed condition which increase risk Slide 28
  • 29. Prepare plans for regular escort and carry duties Planning is necessary to: • Identify threats and issues • Optimize success • Reduce interference with normal business operations • Reduce guest disruption and enjoyment of facilities • Attract the minimum of attention to security work (Continued) Slide 29
  • 30. Prepare plans for regular escort and carry duties • Reduce threats • Reduce danger • Determine route/s • Calculate resources required If you fail to plan, you plan to fail. Slide 30
  • 31. Prepare plans for regular escort and carry duties The following people should be involved: • Customer/client/guest • Management • Other internal security staff • External security consultants Slide 31
  • 32. Prepare plans for regular escort and carry duties Planning must generate answers to: • When does the job need to be done? • Why does the job need to be done? • Where does the job start, go and finish? • Who is involved? • What is involved? • How is the job to be performed? Slide 32
  • 33. Prepare plans for regular escort and carry duties Consider the following when developing plans: • Determine possible threats • Identify secure routes – primary and secondary • Designate specific staff to specific duties (Continued) Slide 33
  • 34. Prepare plans for regular escort and carry duties • Determine physical, human and financial resources required • Identify intelligence required • Obtain necessary resources • Prepare plans in writing Slide 34
  • 35. Prepare plans for regular escort and carry duties Guard against ‘complacency’. It can lead to: • Not planning properly • Not taking proper care • Not paying attention • Showing a lack of interest and commitment Slide 35
  • 36. Prepare plans for regular escort and carry duties The regular and/or repetitive nature of many escort and carry jobs means thieves can often easily identify: • Route taken • Number of staff used • Security arrangements • Precautions taken Slide 36
  • 37. Prepare plans for regular escort and carry duties To guard against predictability: • Change days and times of regular events • Change the staff used • Use a different vehicle • Use different containers • Do something to introduce an element of uncertainty into what you do, when you do it and how you do it Slide 37
  • 38. Identify establishment cash carry policies and procedures Polices and procedures vary and you will learn what applies: • At Induction and orientation • Through participating in on the job training • By reading internal policies and SOPs • By asking questions • Through observing others Slide 38
  • 39. Identify establishment cash carry policies and procedures Requirements vary between venues based on: • Experience with movement of valuable items • Venue layout • Staff numbers • Security resources available (Continued) Slide 39
  • 40. Identify establishment cash carry policies and procedures • Demand • Type of items involved • Value • Level of trade • Identified threat analysis (Continued) Slide 40
  • 41. Identify establishment cash carry policies and procedures • Contractual obligations • Promises made • Insurance coverage • Requirements imposed by insurers Slide 41
  • 42. Identify establishment cash carry policies and procedures Policies and SOPs may address: • Limiting duties to nominated staff • Scopes of authority • Risk management requirements (Continued) Slide 42
  • 43. Identify establishment cash carry policies and procedures • Response to threat, attack or breach of security • Staff and equipment required • Restrictions on times and tasks • Identification of routes • Internal notification and reporting • Documentation required to be completed Slide 43
  • 44. Identify potential threats Potential threats can be identified by: • Encouraging staff to report suspicions and observations • Making ‘security’ a standing topic at staff meetings • Talking with other security staff • Talking with guests (Continued) Slide 44
  • 45. Identify potential threats • Reading internal reports • Liaising with authorities • Interviewing guests • Liaising with other venues (Continued) Slide 45
  • 46. Identify potential threats • Undertaking regular site inspections • Participating in industry security-related events • Monitoring the media Slide 46
  • 47. Identify potential threats Basic physical threats: • Theft • Assault • Vehicle accident Slide 47
  • 48. Identify potential threats There may also be threats/intimidation: • Threats of violence • ‘We know where you live’ • Threats to kill • Revenge attacks • Reprisals • Promises to do damage Slide 48
  • 49. Identify resources required when escorting and carrying Resources can include:: • Vehicles – high-profile and/or covert:  With special security features and comms  Driven by people with special training  May involve a chase/lead car  Route and times should vary (Continued) Slide 49
  • 50. You find me : deddywijayanto@stptrisakti.ac.id 50