Business Process Outsourcing (in India)
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The document discusses business process outsourcing (BPO). It defines BPO and notes that it allows companies to focus on core business while outsourcing operational details. Key benefits include cost reduction, access to expertise, and increased efficiency. India is a top location for BPO due to its large English-speaking workforce and significantly lower costs compared to countries like the US. The BPO industry in India has experienced rapid growth and is expected to employ over 1 million Indians by 2008 across various business processes and sectors.
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It present past and future
- India's IT industry has experienced rapid growth in recent decades, with software and IT services exports growing at annual rates of 20-22% and IT-enabled services growing at 55%.
- The IT industry now accounts for 4.8% of India's GDP and is projected to reach 7% of GDP by 2010. Software exports have increased from $0.5 million in 1990 to over $23 billion in 2005-06.
- Factors that have contributed to the growth of India's IT industry include a large English-speaking workforce, government policies promoting software production and exports dating back to the 1980s, investments in technology parks and infrastructure, and competitive costs.
IT ppt
This document provides an overview of the business process outsourcing (BPO) sector in India. It discusses what BPO is and the types of services commonly outsourced. India has become a major global BPO hub due to its large skilled workforce and low costs. Key Indian cities like Bangalore have emerged as major outsourcing centers. However, the BPO industry in India faces challenges like increased competition from other countries and concerns over data security, skills shortages, and employee welfare.
Hcl infosystem marketing strategy
HCL Infosystems Ltd. is an Indian IT company that sells hardware products like PCs, servers, and peripherals as well as offers hardware support services. It has a large service network of over 2800 engineers across India. The company reported revenue growth of 60% for the quarter ending March 2012, maintaining its leading position in the desktop market in India for the sixth consecutive year.
Jacovia cartwright | Information Technology consulting services
It is a field that focuses on advising businesses on how best to use information technology to meet their business objectives.
Everett Wilkinson | Information technology consulting services
According to Everett Wilkinson It is a industry that focuses on advising organizations on how ideal to use details technology to meet their business goals.IT consultancies apply, deploy, and provide IT systems on enterprises' behalf.
Strategic analysis of it industry
This document provides an overview of the IT sector in India, including key statistics and an analysis of strengths and weaknesses. It discusses the large pool of skilled workers in India, major IT companies and their employment levels, and the government support that has encouraged growth. While India has advantages in terms of human capital and quality, the analysis notes weaknesses such as a lack of original technology development and limited experience in mission critical projects. The IT sector is poised for continued expansion but will need to address issues around skills, infrastructure, and domestic market growth.
Infosys
The document discusses the growth of the information technology industry globally and in India. Some key points:
- The IT industry has become very robust, driven by increased demand for IT services and products over the years.
- India's IT industry has grown rapidly from $150 million in 1991-92 to $5.7 billion in 1999-2000, and annual revenues in 2008 were $87 billion.
- Major Indian IT companies like Infosys, TCS, and Wipro have experienced significant revenue growth and now compete globally. Infosys in particular has expanded from 7 people in 1981 to over 133,000 employees today.
IT Consulting Services
IT consulting focuses on advising businesses on how to use IT to meet objectives. IT consultancies implement, deploy, and administer IT systems for businesses. The IT consulting industry can be viewed as consisting of professional services firms, staffing firms, and independent consultants. With increased technology adoption, global spending on IT services has outpaced world GDP growth since 2004. India's IT services industry is export-dependent, with over 3/4 of revenue coming from exports. India is the most favored offshore location for IT services.
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Strategic assessment of IT services and Products Industry
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Business Process Outsourcing (in India)
- 1. Business Process Outsourcing Arun Manohar EE03B109
- 6. Global Market for IT-enabled Services (by 2008) In that the opportunity for India will be $ 17 Billion. Source: NASSCOM McKinsey Study - India IT Strategies 141.2 Total 3.0 Market Research 5.0 Website Services 15.0 Networking Consulting & Management 18.0 Remote Education 44.0 Data Search, Integration & Management 5.0 HR Services 1.2 Engineering & Design 2.0 Translation, Transcription & Localization 15.0 Finance & Accounting Services 33.0 Customer Interaction Services The $142 Billion market can be broken up and shown as below:
- 8. Source: U.S Department of Labour and Forrester Research, Inc. 3,320,213 1,591,101 587,592 102,674 Total 1,659,310 791,034 295,034 53,987 Office 9 26,564 97,321 29,064 4,619 Sales 8 29,639 13,846 5,576 818 Art, Design 7 74,642 34,673 14,220 1,793 Legal 6 36,770 14,478 3,677 0 Life Sciences 5 84,347 83,237 32,302 3,498 Architecture 4 72,632 276,954 108,991 27,171 Computer 3 48,028 161,722 61,252 10,787 Business 2 88,281 117,835 37,477 0 Management 1 2015 2010 2005 2000 Job Category Number of U.S. Jobs Moving Offshore Sl.No
- 15. Comparison of India Vs US BPO operating costs Source: Industry Sources, Merill Lynch 2003 (From the Nasscom Strategic Review 2003) 20% 11,854 58,598 TOTAL EXPENSES 50% 1,500 3,000 Depreciation 33% 847 2,600 Property Rentals 155% 2,328 1,500 Telecom 12% 1,000 8,571 G&A Expense 14% 6,179 42,927 Personnel (Full Time Employee) India as % of US costs India United States US$ Cost per FTE
- 16. Cost Difference
- 19. Statistics regarding number of employees Vs revenues sector wise in India Source: Nasscom 2,350 1,71,100 Total 465 44,000 Content development 310 25,000 Administration 210 11,000 Payment service 45 2,100 HR 510 24,000 Finance 810 65,000 Customer care Revenue (in $m) Employment 2002-03 Service Area Growth trend of the outsourcing industry
- 23. India’s Competitors Good only for low-end jobs Immediate neighbor of US, 30% cheaper than US; Spanish skills Mexico Small talent pool; high costs European language skills Czech Republic, Hungary Poor infrastructure; corruption; language Technology skills Russia Quality of English not good Low costs China Skill shortage Time zone similar to Europe; 25% cost saving, good for niche work South Africa High costs Understands the US market; high-end skils Canada, Ireland, Australia More expensive than India; small talent pool Understands the US market; voice work; low attrition Philippines Limitation USP Country
- 27. Thank You