Class notes for PGDM Second Semester students

1. Roles & Responsibilities of Operations Manager
Roles & Responsibilities of Ops Mgr
• Based on the results of a survey conducted in
1986 for over 100 Indian companies it was found
Operations Manager that:
Roles & Responsibilities – The prime objective of most production managers are
to ensure customer satisfaction by meeting due dates
and reducing the cost of production.
Presented By:
– The major problem faced by then was production
Anupam Kumar scheduling and capacity planning.
Reader
– The production managers had developed excellent
SMS Varanasi working production schedule in restricted power
supply situations.
Further Survey Findings.. Duties & Responsibilities of Ops Mgr.
• Production managers in all industries had
maximum responsibilities in the areas of:
– Production planning
– Scheduling
– Production control
– Monitoring of productivity was important in chemical
plants
– Quality control was an important activity in industries
like fertilizers.
• The most important part of the job was to ensure
efficient utilization of resources, be it machine or
human
Jobs of an Operations Manager Duties & Responsibilities
• The job responsibilities of an operations • As per Traditional Production Scenario:
manager may be divided into: – Planning the geographical location of the factory
– Strategic level responsibilities, – Purchasing the production equipment
– Tactical level responsibilities; and – Layout of equipment within the factory
– Operational level responsibilities. – Designing production process and equipment
– Product design
• However, we may also look at the role and
– Designing production work and establishing work
responsibilities in terms of: standards
– The traditional approach; and – Capacity planning
– The additional roles – Production planning and scheduling
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2. Roles & Responsibilities of Operations Manager
Duties & Responsibilities (Contd.) Duties & Responsibilities (Contd.)
• As per Traditional Production Scenario: • Additional responsibilities:
– Production control – To automate processes as per the requirements of the
– Inventory management organization
– Supply chain management
– Quality control – To enhance the R&D efforts of the organization for
– Production equipment maintenance and repairs becoming self reliant in developing new technologies
– Measurement and monitoring of productivity – To take care of issues relating to service operations
– Industrial relations / Personnel affairs management
– Health & safety – Increased attention to timely implementation of
– Staff selection and training projects (launching of new products / services etc) in
– Budgeting and capital planning view of the increased competition
Duties & Responsibilities (Contd.)
• Additional responsibilities:
– To implement the environmental and pollution norms
established by the government from time to time
– To take decisions regarding outsourcing / off-shoring To Unit 2 …
of business processes
– To act as a member of the concurrent engineering
team in new product design
– To forge long term strategic relationships with vendors
& suppliers
– To act as internal quality auditors in certification
programs
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