The Operations Manager position is responsible for managing a team that provides financial and operational support to senior management. This includes maintaining an accurate ERP system, generating strategies to improve efficiency, and coordinating tasks and resources across departments. Key responsibilities are overseeing day-to-day operations, managing customer support programs, and analyzing results to provide cost-effective solutions. The ideal candidate has a business or engineering degree, 5+ years of related experience, strong leadership and communication skills, and experience with ERP systems and financial management.

1. Operations Manager
Position Overview
Reporting to the Director of Finance and the Vice President of Business Operations, the
Manager of Business Operations will be responsible for managing a team of individuals and
will play a lead role in providing financial and operational support to Senior Management. He
or she will be responsible for keeping the ERP system accurate and maintained, while
generating and implementing strategies to improve service levels and improve efficiency
throughout the organization.
Responsibilities
• Coordinate and manage subordinates, facilitate interdepartmental communication
and allocate tasks and resources as needed.
• Gather and link information, resolve discrepancies and make strategic
recommendations
• Engage and work with engineering professionals who are charged with producing
timely and high quality technical work
• Prioritize and manage several tasks simultaneously
• Ensure cross functional development and assist in the consolidation and integration
of engineering functions
• Conduct continual analysis and evaluation of strategic information (revenues,
installation margins, freight cost, manufacturing operations, etc.)
• Make effective presentations on general topics to internal/external audience
• Provide meaningful reporting to Senior Management in a timely and effective
manner
• Manage day-to-day operations in purchasing, product & vendor management,
receiving, warehousing, stock, and picking/shipping operations as well as carrier
management

2. • Manage customer support programs and technical trouble shooting related to a
variety of products
• Organize, analyze, interpret and evaluate results and provide practical, cost
effective solutions
• Facilitate contract administration, inspection and project management
Job Requirements
• Minimum 5 years experience with related products required
• University or college degree/diploma (Business or Mechanical Engineering degree
preferred)
• Strong leadership, management, coaching and organizational skills
• Excellent oral, written, cross functional and interpersonal communication skills that
are appropriate for various levels, including management, staff, contractors and
clients
• Good project planning and execution skills, including the ability make mid-course
corrections
• Computer knowledge, including word processing, spreadsheets, and databases
• Experience in an ERP environment
• Solid understanding of business fundamentals related to negotiation and financial
management
• Leadership skills/management training
• Able to work in an unstructured environment and independently
• Strong problem solver and planner with organizational and analytical ability
• Effective Management skills related to financial reporting, P/L statements, project
management, inventory control, human resources and monthly reporting
• Mathematical skills; ability to perform statistical calculations
• A proven history of delivering strong financial and operational leadership