slide show the conflict and problems in whole orgnisation in different level .

1. CONFLICT
MANAGEMENT
Submitted by-
Akhil Goyal
M.B.A.,M.com
10/31/2014
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2. What we have on the
Agenda….
Definition
Different views
Sources of conflict
Stages of conflict
Conflict resolution
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3. Definition…
 Can be defined as a process that begins when one party
perceives that another party has negatively affected, or
is about to negatively affect, something about that the
first party cares about.
 Conflicts exist whenever incompatible activities occur
between at least two interdependent parties who
perceive incompatible goals, scare resources, and
interference from others in achieving their goals” (Wilmot
and Hocker, 1998)
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4. Different views….
 There has been “conflict” over the role of
conflict in groups and organizations.
 So there are 3 different views about conflict
viz.
 The traditional view.
 The human relations view.
 The interactionist view.
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5. The Traditional view…
 The belief that all conflicts are harmful and
must be avoided.
 Conflict was viewed negatively, and it was
used synonymously with such terms as
violence, destruction etc.
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6. The Human relations view..
 The belief that conflict is a natural and
inevitable outcome of any group.
 It argued that conflict was a natural occurrence
in all groups and organizations.
 There are even times when conflict may
benefit a groups’ performance.
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7. The interactionst view…
 The belief that conflict is not only a positive
force in a group but that it is also an absolute
necessity for a group to perform effectively.
 It encourage leaders to maintain ongoing
minimum level of conflict.
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8. Types of conflicts…
 Functional.
 Dysfunctional.
 Task conflict.
 Relationship conflict.
 Process conflict.
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9.  Functional conflict-constructive form of
conflict.
 Dysfunctional-destructive form of conflict.
 Task conflict-relates to the content and goals
of the work.
 Relationship conflict-focuses on
interpersonal relationship.
 Process conflict-relates to how the work get
done.
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10. Sources of conflict…
 Conflicts may originate from a number of
different sources, including:
Differences in information, beliefs, values,
interests, or desires.
A scarcity of some resource.
Rivalries in which one person or group
competes with another.
Communication barrier.
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11. Stages of conflict…
 There are five stages of conflict process.
Potential opposition or incompatibility
Cognition and personalization
 Intentions
Behavior
outcomes
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12. Stage I-Potential opposition or
incompatibility
 It means the presence of condition that create
opportunities for conflict to arise.
 They need not lead directly to conflict, but one
of these conditions is necessary if conflict is to
surface.
 These conditions are have been condensed
into three general categories.
 Communication
 Structure
 Personal variable
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13. Communication…
 It can be a source of conflict.
 It represents the opposing forces that arise
from semantic difficulties, misunderstandings
and noise in the communication channel.
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14. Structure…
 The term structure is used in the context, to
include variables such as
 Size
 Degree of specialization in the task assigned
 Leadership styles
 Reward system
 Degree of dependence between group
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15. Personal variable…
 Conflict on personal issues.
 Which include…
 personality
 Values
 emotions
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16. Stage II- Cognition and
Personalization
 It is where conflict tend to be define.
 This is the place where parties decide what
the conflict is about.
 Conflict is decided on the basis of one’s
perception and feelings (emotions).
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17. Stage III- Intention…
 It intervene between people’s perceptions,
emotions and their behavior.
 One have to infer the other’s intent to know
how to respond to other’s behavior.
 Five conflict handling intentions can be
identified as
 Competing
 Collaborating
 Avoiding
 Accommodating
 compromising
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18. Stage IV-Behavior
 This is where conflict become visible.
 It includes the statement, action and reactions
made by the conflicting parties.
 It is a dynamic process of interaction.
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19. Stage V- Outcomes
 The action-reaction interplay between the
conflicting parties result in consequences.
 This can be functional outcome which
improves the group performance or
dysfunctional outcome, that hinders group
performance.
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20. Conflict Management
 Conflict management is defined as “the
opportunity to improve situations and
strengthen relationships
 Borisoff and Victor (1998) argue that the best
strategy for conflict management (negotiation)
depends on the desired outcome.
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21. Some conflict resolution
techniques
 Problem solving
 Subordinate goals
 Expansion of resources
 Avoidance
 Compromise
 Collaboration
 competitiveness
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22. Thank you…
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