This slide include concept and process of conflict with resolution ways for conflict management

1. Meaning, Concept and Process of Conflict
and its Resolution technique
Presenter :
Shishir Acharya
M.S.C Agricultural extension
EXT-10M-2018

2. Conflict ??

3. Conflict
A Process that begin when one party perceive that
another party has negatively affected, or is about to
negatively affect, something that the first party cares
about
Range of conflict arises, when there is
a. Incompatibility of goals
b. Difference over interpretation of facts
c. Disagreement based on behavioural expectation

6. Views of Conflict
Traditional view :
 All conflict is harmful and must be avoided
 Discussed with the terms violence, destruction and
irrationality
Human relation view :
 Conflict is natural and inevitable
Interactionist view :
 Conflict is necessary not all conflict is bad (functional
conflict)
 Help to keep group viable, self-critical and creative

7. Types and Loci of Conflict
A. Task Conflict :
 Conflicts over content and goal of the work
 Functional Conflict
Relationship Conflict :
 Conflict based on interpersonal relationship
 Increase personality clashes and decrease mutual
understanding
 Hinders the completion of organizational task
 Dysfunctional conflict

8. Types and Loci of the Conflict…..
Process Conflict :
Conflict over how works get done
Dyadic Conflict :
Conflict between two people
Intragroup conflict :
Conflict within the group
Intergroup Conflict :
Conflict between two groups

9. Conflict Process
To put this model into simpler words, the five stages can be
regarded as
1) the cause,
2) realizing the conflict
3) the approach to handle the conflict
4) the actual actions taken by conflicting parties
5) the outcome of the conflict resolution

10. Conflict Process……..
Stage I : Potential opposition or incompatibility
 First stage of conflict process
 Cause or source creating atmosphere for conflict to rise
 Doesn't leads directly to conflict, but
 Necessary if conflict has to come to surface

11. Conflict Process……..
 Conditions :
a. Communication :
Difference in perception, insufficient exchange of information,
noise in communication channel
b. Structure : Size, degree of specialization in tasks,
jurisdictional clarity, member-goal compatibility, leadership
style
c. Personal Variables :
Disagreements, emotions and values

12. Conflict Process……..
Stage II : Cognition and Personalization
Perceive conflict :
Aware of the conditions that creates opportunities for
conflict to arise
Felt concept :emotional involvement in conflict that creates
anxiety, tenseness, anxiety
Stage III : Intentions
Event between people perception and emotion and
observed behavior

13. Conflict Process……..
It Includes :
Avoiding:
“I’ll think about it tomorrow”
Trying to ignore a conflict and avoiding other whom you
disagree
Competing :
“My way or the highway”
Seeking to satisfy his or her own interest regardless of the
impact on the other parties to the conflict

14. Conflict Process……..
Collaborating :
Try to find a solution that fully satisfies the concern of both
parties
Dig down to understand the concern of other person
Compromising :
“Let’s make a deal”
Each party intended to give up something
No winner or loser
Accommodating :
Neglects his/her own concern to satisfy the concern of
other

15. Conflict Process……..
Assertiveness :
The degree to which
person attempts to
satisfy his own concern
Cooperativeness :
The degree to which
the person attempts to
satisfy the others
person’s concern

16. Conflict Process……..
Stage IV : Behavior
Stage where conflict become visible
Include statement, action and reaction made by
conflicting parties
Stage V : Outcome
The action and reaction interplay between conflicting
parties create consequences

17. Conflict-Intensity continuum

18. Conflict Management Technique
 Problem solving :
Face to face meeting of conflicting parties
Purpose : to identify the problems and resolving it through
open discussion
 Superordinate goals :
Creating shared goals that cannot be attained without the
cooperation of each of the conflicting parties
 Expansion of resources

19. Conflict Management Technique……..
 Conflict due to scarce resources
 Avoidance
Withdraw or suppression of conflict
 Smoothing :
Playing down differences while emphasizing common
interest between the conflicting parties
 Compromise

20. Conflict Management Technique….
Authoritative command :
Management use formal authority to resolve the conflict
 Altering the human variable :
Use behavioral change technique such as human relation
training to alter attitude and behavior that causes conflict
 Altering the structural variable :
Changing the formal organization structure and the
interaction pattern conflicting parties through job redesign,
creation of coordinating position

21. Journal Review
01.Topic :The Effects of Intrapersonal, Intragroup, and Intergroup
Conflict on Team Performance Effectiveness and Work Satisfaction
Author : Kathleen B. Cox, PhD, RN
Findings: Intrapersonal conflict had a direct negative impact on
intragroup conflict and work satisfaction. Intragroup conflict had
direct negative effects on work satisfaction and team performance
effectiveness
02. Does Intergroup Conflicts Motivates Intergroup norms
enforcement and support for centralized leadership ?
Author : S. Bernard
Findings :High level of conflict between teams caused individual to
act according with norms within their team

22. Thank You