Decision making an conflict managment

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Decision making an conflict managment

  1. 1. Decision making and Conflict handling By Padma priya Sanjay pillai Nishith Dubey Ananth Vasudevan
  2. 2. The Ideal Decision-making Process STEP 1 Define the problem STEP 2 Determine the requirements that the solution to the problem must meet STEP 3 Establish goals that solving the problem should accomplish STEP 4 Identify alternatives that will solve the problem STEP 5 Develop valuation criteria based on the goals STEP 6 Select a decision-making Tool STEP 7 Apply the tool to select a preferred alternative STEP 8 Check the answer to make sure it solves the problem
  3. 3. Decision Making in Today’s Environment 6 ©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  4. 4. Conflict in Decision Making   What is it? Is it good or bad?
  5. 5. Conflict Defined...  What is Conflict?  An organization's approach to conflict can make it either constructive or destructive.  Functional and Dysfunctional  Is natural and inevitable
  6. 6. Levels of Conflict  Intrapersonal or intrapsychic conflict – Conflict that occurs within an individual – Self Conflict  Interpersonal conflict – Conflict between individuals 9
  7. 7. Levels of Conflict  Intragroup Conflict – Conflict within a group that might share goals but differs over means  Intergroup Conflict – Conflict between different organizations, groups or communities 10
  8. 8. Resolving and Managing Conflict      Identifying Root Cause Confrontation Avoiding Compromising Forcing
  9. 9. Thank You

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