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Customer-Focused Changes to Develop Leaders
- 1. Fundamental changes customer flows Powered by
- 2. Why? Powered by What Our Customer Stand The External Environme nt Our Organisational Stand
- 3. We believe that developing leadership in young people is the fundamental solution for a better world We develop leadership through our the inner & outer journey of our AIESEC experiences The inner & outer journey starts after matching And for that we need to change the focus of our efforts RA MA RE ATTRACT MATCH EXPERIENCE DELIVERY
- 4. Our customers say In my personal experience AIESEC doesn't do anything. they provide no support for interns and interns and give no help in solving any problems. I'm glad I used to teach adults during my project and could make friends who've always tried to help me in any of my needs. My advice to all those who want to take part in any GIP programs with AIESEC - you mast have really good survival skills and have or be able to make friends with local people, you can never rely on AIESEC.
- 5. Meanwhile around the globe We make banking clear & easy We are there anytime anywhere
- 6. Meanwhile around the globe A Job Website with clear JD & KPIs
- 7. "The only permanent thing today is that things are changing constantly. Jean choplin
- 8. Changing is not an option anymore it is a must
- 15. How did you feel reading this blog? Powered by
- 16. Powered by
- 17. Powered by
- 18. Stay tuned for more information… After reading the blog, and what we really need to realize is every company & organisation is focusing customer centric while we are not doing very good in this. If you are the customer, you really looking forward for a leadership organisation to provide a good customer experience and leadership development experience. In the new customer flow, we are moving forward to be customer centric and develop leadership in every single experience that we facilitate.
Editor's Notes
- Write to Dasha to connect the 2 sessions
- 3 reasons Our organizational stand What our customers say The external environment
- Our Organisational Stand
- Our Customer say
- External Environment ING Amazing customer care Amazing availablity Open bank account: 15 min >> temporary bank card on the spot Mobile app and everything online Very helpful personal on the phone (I was not used) They are a bank: care about security >> I don’t feel that as a customer >> I only feel that my comfort is the most important We make banking clear and easy We believe banking doesn’t have to be difficult or time consuming. Less is more. Clear products. Plain language. Fair prices. Simple processes. These save us both time and money. We are there anytime, anywhere We promise to make banking possible anytime, anywhere. Those moments when more expertise is required, we’re here to help. Because many big decisions are also financial decisions Zip car Started with Avis >> purpose is the same >> easy/fast Need to trust the customer Built on needs
- 10’ - Gabi And finally let me show you as Emre would say a jawdropping oppportunity >> Tyba Haven’t heard abou them? This is what they say about themselves: Find a job that excites you Let’s see how they do it? >> I need a volunteer (Show the website: 1. Clear simple; 2.company pages >> you don’t pay don’t comit but you want to go forward (Are we confident enough if we would show our opportunites they would also be at least this exciting?) 3. Process: find opportunites that are the best match; simple matching; people testimonial 4. Sign up for free >> let’s do it (timer) >> does it excites you This is not all; it is not just or not at all about the system!!! >> it is about how they care about csutomers: they answered us in a couple of hours (no redirection, I am not the responsible…etc); incredibly customer centric and youthful notifiaction emails
- Gabi What if we don’t change? We will be eaten; Messages Customer centricity Quick access Excellent customer care Clear vision We believe in developing leadership and for that
- Gabi What if we don’t change? We will be eaten; Messages Customer centricity Quick access Excellent customer care Clear vision We believe in developing leadership and for that
- Gabi - 15’ Put questions for each part >> reflection