1. INTERNAL CUSTOMER FEEDBACK
The following is feedback from my internal customers regarding various High Performance initiatives
that I facilitated or co-facilitated, including individual profile assessments and feedback sessions,
workshop facilitation, coaching journeys or shorter coaching interventions:
Hi,
I just thought I would acknowledge what you did for me personally at our feedback session last week
Friday. My thoughts and behaviour around different issues both work related and in my personal
space have never been the same. I have a more positive outlook and I believe more than ever that I
can make things happen.
I am starting to think most sports men and women more speciality after having recovered from an
injury can use this staff to get back into the game– this is powerful beyond measure.
Kind Regards,
Timothy, Change Manager, Corporate Banking, Project Management Office
Rand Merchant Bank
Hi Adele,
With the roll out of JOLT within the Account Management team in JHB I have seen a significant
positive change in the teams way of “doing things” in that the mindset of our team members have
changed towards moving forward and understanding that change is inevitable. JOLT has assisted the
team to adapt to change to achieve our business objectives.
The JOLT sessions have equipped the team in both personal and business needs. From a client
service perspective, it has expedited the team to work towards our vision and philosophy; i.e.
“Infusing every Client Engagement with Meaning”
The journey has proven the following:
 The team is taking more Ownership & Accountability
 Increased self-drive and motivation
 Empowering people to be the best they can be
 Providing each individual with great in-depth on their strengths and areas of development and
how each person can work towards maintain and improving on this
 Parent vs helpless child – empowering the team to lead without a title
Adele has shown total dedication and has been through our journey 100%. Thank you Adele!
Vanessa, Corporate Banking, Client Engagement
Rand Merchant Bank
I must say it’s been an AWESOME experience, not only for my work, but in my personal life as well,
Everything changed for the better ,,I’m much more positive
And have learned to handle issues and obstacles’ in a much more positive way
Danielle, RMB Corporate Channel Solutions

2. I would like to take a minute to thank both of you a lot for the impact you have had on me in the past
few months. I would never have otherwise been so enlightened and empowered.
My life has changed and I believe, will continue to do so. Mediocrity is not an option. I am exceptional!
Thank you
Nonhlanhla, Corporate Banking, Client Engagement
Rand Merchant Bank
The impact on myself personally has made me reflect more intensely and has made me more aware
of certain behaviour that I would never have paid attention to before. Focusing on the I and taking
accountability for me shortcoming and doing something about it for me and for the benefit of the
greater business by improving the me as the person and how I would focus on others behaviour and
not my own and understanding better how I as an individual might create negative perceptions about
me by my behaviour.
In essence for me it has brought me closer to me peers and just the willingness for us all to open up
and be honest with each other has brought us closer as a team.
Celeste, Corporate Banking, Client Engagement
Rand Merchant Bank
The session was extremely valuable and interactive based. This certainly has helped uncover certain
traits which help in our careers.
We should certainly have more of these assessments in future.
Thank you.
Jhulan, Coverage Service Manager
Rand Merchant Bank
The feedback that I received from you was very useful. It assisted me in identifying my passion and
following through with that, as well as realising that I love my job and must start letting go what I can
not control.
Thank you for the feedback.
Sarah, Coverage Service Manager
Rand Merchant Bank

3. Becoming aware of my blind spots in life through Adèle's coaching and mentoring, caused me to
reflect on the reasons why I could not achieve my life’s goals.
She guided me to translate my misguided goals into achievable objectives.
Thanks once again for the time and effort that you devoted to me during the whole process Adèle!
Dion, General Manager
Adele has proven to be of great help in processing and reaching my goals established. She has a
confidant and natural approach to life coaching which makes the process less intimidating and
comforting. Adele has helped me grow my confidence and influenced my approach to life. Her efforts
are highly valued.
Lindie, Personal Assistant
Adele worked with me as a coach with great results. She is passionate about what she does and
brings a high degree of professionalism to her work. I can recommend her to anyone who would like
to achieve better results or realize specific goals.
Clarence, Change Manager
Below is some feedback on courses I presented:
 “Now that we have developed a solid product – the courses and services we offer – I feel we can
move ahead more rapidly and expand our services. None of this would have been possible
without you.”
 “Another happy and contented customer! Many thanks for the dedicated effort you are putting into
our education.”
 “Congratulations! A highly successful course due to your enthusiasm and professionalism.”
 “The professional manner in which you present courses and the great ability to present
bilingually.” You will be sorely missed by our customers and this division. You are a big loss to our
company.”
Sandy– Education Marketing Manager