SOP LDM-based Operation

1. National Focuses 2015
collaborative

2. DOYOU STILL REMEMBERTHE NATIONAL
STRATEGIES?

3. National Strategies –Talent Capacity

4. National Strategies – Process Optimisation

5. National Strategies – Customer Centric

6. Bottlenecks to achieve 1,500
• Not standardized processes in customer flows
• No clear goals
• No clear roles – LCVP vs. Directors vs.TMP
• Members lack of connection and relevance to operations

7. Let’s Achieve 1,500 by…
Bottlenecks
• Not standardized processes in
customer flows
• No clear goals
• No clear roles – LCVP vs. Directors vs.
TMP
• Members lack of connection and
relevance to operations
Solution
•SOP
•LDM-based
Operation

8. SOP
• Clear standardized process
• Clear KPI
• Clear basic criteria and document guidelines
• Collect feedback
• Roles clarification

9. LDM-based Operations
• Identify leadership development through operations
• Understand and reflect how leadership development ofTMP &
TLP is developed through operations
• Be accountable to each leadership development experience