1. C.V
Objective:
I aspire to pursue challenging and rewarding assignments with your
well progressive company. I aim to use my specialized expertise in
business development field along with my understanding towards
augmenting customer satisfaction and contributing towards market
growth of your respective firm. Further to ensuring optimum revenue
opportunities for the present and prospective businesses.
Personal Data:
 Name: Joseph Yohanna Mikhail Gerges
 Date of Birth: October 14th
, 1982.
 Nationality: Egyptian.
 Marital Status: Single.
 Military Status: Exempted.
 Address: 35, Ibn El Hakam street (Building A), Zaytoun,
Cairo, Egypt.
 Tel: +201225312005
 E-Mail: Joseph_yohana@yahoo.com
Education:
 B. Sc. of Tourism and Hotel Management, Hotel Management
Section, Suez Canal University. (May 2003 - Grade: Very Good).
Personal skills:
 Excellent organizational skills and ability to work well under
pressure to meet deadlines.
 Strong leadership and communication skills.
 Ability to extract and analyze data in order to draw
viable/actionable business conclusions.
 Effective ability to supervise, motivates, trains and develops
associates.
 Team player with strong interpersonal skills
 Ability to adapt to a frequently changing market environment.
Proactive and able to “think outside of the box”.
Languages:
 Arabic: Mother tongue.
 English: Fluent.

2. Job Experiences:
1) Hilton Farouz Resort - Sharm El Sheikh, Revenue Manager, April
2014 till Present.
Job Responsibilities:
 Conduct daily verification of data; occupancy, revenue, average
rate, average check, concessions, etc., in order to establish an
accurate sales forecast on weekly and monthly basis (+/-5%) and
adjust pricing strategy accordingly.
 Oversee all e-commerce related channels, create and implement
online marketing and content strategies for multiple channels
including social media, websites, e-mail campaigns and online
activities.
 Drive market share and revenue performance.
 Update daily the Openings/Closings/Restrictions within the GDS
and specialized sites. In addition, effectively manage and control
all inventory counts.
 Develop overall pricing strategy to include all market segments and
distribution channels.
 Responsible for data analysis, forecasting and all commentaries
needed.
 Responsible for effective implementation and compliance with
Hilton Brand Services Standards and initiatives.
 Ensuring the satisfaction and loyalty of guests by optimal service
taking account of the established standards.
 Share best RM practices and key learning’s with peers and
management.
 Develop and maintain a high level of communications with all
major sources of business.
 Efficient co-ordination of Reservations and Front Desk
departments, in order to assure an error-free and productive work
sequence. In addition to recruit, train and mentor of Reservations
department.
 Supervise quality checks for individual & groups reservations and
prepare training schedules.
 Complete all required statistics, reports, analysis for next year
revenue targets in order to maximize hotel revenue.
 Analyze hotel performance and look after market and competitors
results.
 Set up/maintain an efficient filing system.
 Set up-selling programs and targets.

3. 2) Hilton Sharm Waterfalls Resort - Sharm El Sheikh, Asst. Revenue
Manager, March 2012 till March 2014.
3) Hilton Sharm Waterfalls Resort - Sharm El Sheikh, Reservations
Manager, January 2010 till February 2012.
4) Hilton Sharm Waterfalls Resort - Sharm El Sheikh, Assistant
Reservations Manager, November 2008 till December 2009.
5) Hilton Sharm Waterfalls Resort - Sharm El Sheikh, Reservations
Supervisor, June 2007 till October 2008.
6) Hilton Sharm Waterfalls Resort - Sharm El Sheikh, Reservations
Agent, January 2005 till June 2007.
5) East Delta Travel - Cairo, Reservations Agent, August 2004 till
January 2005.
6) Hilton Sharm Waterfalls Resort - Sharm El Sheikh, Telephone
Operator, February 2004 till August 2004.
7) El Mo’aser Publishing house - Cairo, Marketing agent, August
2003 till February 2004.
Development Trainings and Courses:
 Management Development Program 3.
 HCDT “Hotel Certified Departmental Trainer” by Ministry of
Tourism – American Certificate.
 Pricing Essentials.
 Customer Focus Selling.
 Presentation Skills.
 Time Management.
 Measuring & Improving Productivity.
 Information Security Awareness.
 Occupational Health and safety Course.
 First Aid.
 Fire Fighting.
 Global English – Hilton E-learning Courses – Level 02-06.
 English Courses - “El-Sadat Academy”.
Computer Skills:
 Microsoft Office (Word – Excel – Power point - Outlook).
 Internet.
 English Typing.
 OnQ PM (Hilton operating system).
 OnQ Rate and Inventory, Horizon, CRIS 2 Ways.
 Novell GroupWise V. 7 (Hilton E-mailing system).
 Fidelio 6.25 (30).

4. References:
 Galal Hamdy – General Manager – Hilton Sharm Waterfalls
Resort.
 Ashraf El Nahas – VP & General Manager – Resta for Hotels &
Resorts.
 Ehab Barghouth – General Manager – Hilton Alexandria Green
Plaza.
 Vivianne Ghali – General Manager – Dawar El Omda Hurghada
Resort.
 Mohamed Lotfy - Director of Business Development – Hilton
Cairo Ramses.
 Mohamed El Sherbini – Regional E-Commerce Manager - Egypt &
Levant – Hilton International.
 Rafik Lotfy – Director of Revenue – Moevenpick Hotels &
Resorts, Saudi Arabia.
 Ahmed Massoud – Regional Sales Director – Hilton Egypt.
 Ahmed Seif El Din – Regional Sales Director – Hilton Sharm &
Sinai Cluster.
 Nevien El Gamal – Revenue Manager – Hilton Sharm Waterfalls
Resort.