Top 10 Tips for Social Media Engagement

Adam Hirsch
Adam HirschGlobal EVP at Edelman Digital
Adam Hirsch for Cornell Network October 20 th , 2010 Top 10 Tips for Social Media Engagement #CENCornell
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
About @AdamHirsch ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Reminder: I’ll be taking questions at the end. Any questions on Twitter please direct to me: @AdamHirsch and use the hashtag #cencornell
Mashable by the Years ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mashable at a Glance
Mashable’s Content Scope
Mashable’s Audience
Mashable Outside of Mashable
Mashable by #’s
How did we get there? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Reminder: Any questions on Twitter please direct to me: @AdamHirsch and use the hashtag #cencornell
So what is “Blogging 101”? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Fundamentals of “Blogging 101” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Etiquette ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“ Blogging 101” ,[object Object],[object Object]
Branding ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Reminder: Any questions on Twitter please direct to me: @AdamHirsch and use the hashtag #cencornell
Branding: Are you there? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Branding: Are you there?
Branding: Are you engaging? ,[object Object],[object Object],[object Object],[object Object]
Branding: Are you engaging?
Finding Your Audience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Reminder: Any questions on Twitter please direct to me: @AdamHirsch and use the hashtag #cencornell
Audiences = Communities
Distribution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“ Social Media Hour” = Promotion = The Power of an Army in 1 hour per day One Team One Hour Multiple Sites Multiple Personalities Multiple Methods Reminder: Any questions on Twitter please direct to me: @AdamHirsch and use the hashtag #cencornell
Quick Refresh “ Blogging 101”    Personality and Branding    Branding and Rules of Engagement    Finding your audience    Growing your audience     ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Statistics and Analytics Website: Google Analytics Woopra Social Media Sphere: Ubervu HootSuite CoTweet Bitly Listening: Scoutlabs Radian6 Peoplebrowsr Subscriber Counts: Mostly Manual   The Finished Product: Monitoring  vs  Stats  vs Social Stats vs. Excel Spreadsheet
Growth vs ROI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Reminder: Any questions on Twitter please direct to me: @AdamHirsch and use the hashtag #cencornell
ROI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Reminder: Any questions on Twitter please direct to me: @AdamHirsch and use the hashtag #cencornell
Suggested Tools and Websites ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Reminder: Any questions on Twitter please direct to me: @AdamHirsch and use the hashtag #cencornell
Tools: Monitoring ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Reminder: Any questions on Twitter please direct to me: @AdamHirsch and use the hashtag #cencornell
Tools: Updates and Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Tools: Measurement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Reminder: Any questions on Twitter please direct to me: @AdamHirsch and use the hashtag #cencornell
Tools: Shares and Likes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Reminder: Any questions on Twitter please direct to me: @AdamHirsch and use the hashtag #cencornell
Tips from Mashable ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Resources from Mashable Reminder: Any questions on Twitter please direct to me: @AdamHirsch and use the hashtag #cencornell
Resources from Mashable 10 Emerging Social Platforms and How Businesses Can Use Them  – Specific social platforms and case studies of how brands (mostly large ones) are using them. 15 Excellent Corporate Blogs to Learn From  - Lots of brands have blogs, but most of them aren't done in the right way. Here are some excellent blogs for engaging customers and creating a voice of authority in your area of expertise. How 12 CEOs & Founders are Leveraging Web Video  - Video is a growing area and a lot of companies have benefited from having a video presence on YouTube, their blog, website and other places around the web. Putting your head honcho in front of the camera isn't the best idea for every company, but here are 12 that are doing a great job. HOW TO: Use Social Media for Lead Generation  - Fun stats:  1.) 35% of Penn Olson's (a marketing agency) site traffic is from social media.  2.) 8th Continent Soy Milk distributes coupons via social media. They've seen a 39% redemption rate, versus the 0.7% redemption of hard copy coupons. 5 Small Business Social Media Success Stories  - Fun stats: A   recent study  conducted by the University of Maryland’s Smith School of Business showed that nearly one in five small business owners are integrating social media into their business processes, and that technology adoption rates in the U.S. among small businesses have doubled in the past year from 12% to 24%.
Engage, Test and Practice ,[object Object],[object Object],[object Object],[object Object],[object Object],Reminder: Any questions on Twitter please direct to me: @AdamHirsch and use the hashtag #cencornell ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Engage: Q & A  ,[object Object],[object Object],[object Object],[object Object],[email_address] @adamhirsch Linkedin.com/in/adamahirsch http://mashable.com   @mashable Facebook.com/Mashable
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Top 10 Tips for Social Media Engagement

  • 1. Adam Hirsch for Cornell Network October 20 th , 2010 Top 10 Tips for Social Media Engagement #CENCornell
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  • 5. Mashable at a Glance
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  • 19. Branding: Are you engaging?
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  • 23. “ Social Media Hour” = Promotion = The Power of an Army in 1 hour per day One Team One Hour Multiple Sites Multiple Personalities Multiple Methods Reminder: Any questions on Twitter please direct to me: @AdamHirsch and use the hashtag #cencornell
  • 24.
  • 25. Statistics and Analytics Website: Google Analytics Woopra Social Media Sphere: Ubervu HootSuite CoTweet Bitly Listening: Scoutlabs Radian6 Peoplebrowsr Subscriber Counts: Mostly Manual  The Finished Product: Monitoring vs Stats vs Social Stats vs. Excel Spreadsheet
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  • 33.
  • 34. Resources from Mashable Reminder: Any questions on Twitter please direct to me: @AdamHirsch and use the hashtag #cencornell
  • 35. Resources from Mashable 10 Emerging Social Platforms and How Businesses Can Use Them – Specific social platforms and case studies of how brands (mostly large ones) are using them. 15 Excellent Corporate Blogs to Learn From - Lots of brands have blogs, but most of them aren't done in the right way. Here are some excellent blogs for engaging customers and creating a voice of authority in your area of expertise. How 12 CEOs & Founders are Leveraging Web Video - Video is a growing area and a lot of companies have benefited from having a video presence on YouTube, their blog, website and other places around the web. Putting your head honcho in front of the camera isn't the best idea for every company, but here are 12 that are doing a great job. HOW TO: Use Social Media for Lead Generation - Fun stats: 1.) 35% of Penn Olson's (a marketing agency) site traffic is from social media. 2.) 8th Continent Soy Milk distributes coupons via social media. They've seen a 39% redemption rate, versus the 0.7% redemption of hard copy coupons. 5 Small Business Social Media Success Stories - Fun stats: A  recent study conducted by the University of Maryland’s Smith School of Business showed that nearly one in five small business owners are integrating social media into their business processes, and that technology adoption rates in the U.S. among small businesses have doubled in the past year from 12% to 24%.
  • 36.
  • 37.

Editor's Notes

  1. I’m Adam Hirsch, the Chief Operations Officer of Mashable.com Thank You Paula and the “Cornell Network” Thank you Audience for watching and learning I’ll be taking questions at the end. Feel free to place questions in the queue or Tweet out to @AdamHirsch and use the HashTag #CENCORNELL Let’s go over the Quick Agenda and then we’ll get started 
  2. I’m going to start with some quick information about myself and Mashable and then we’ll get straight into the Top 10 Tips…
  3. Elaborate on Events MashMeets = Networking events…. Any questions or interested in jobs, feel free to email me
  4. Started in 2005 by Pete Cashmore in Scotland Completely self-funded company 2006 = Social Networks 2007 = Resources and lists posts (like “20 ways to claim your identity online” to “30 games to play while bored at work” to “30 Social Networks that aggregate your feeds”… The Mashable team grows by 4 people, including me and 3 writers, 2 of which are still writing today I created our First Events… called “MashMeets” here in NYC and DC… but soon people wanted to have more I created the “Open Web Awards” an online competition, which was rebranded this year as the “4 th Annual Mashable Awards” 2008 = More Events (DC, NYC, Boston, Chicago, Israel, SF, etc)… our team beings to grow as does social networks and the beginning of social media 2009 = Rebrand as the Social Media Guide.. Twitter becomes huge Celebrities, Politicians, News makers, breaking news from Iran YouTube and Facebook growth exponentially as well Mashable Team doubles our growth and team 2010 = 5 – 6x Growth since I first joined Mashable Removed Social Media Guide branding 3 - 4x growth from 2009
  5. 9.7 Million Unique Visitors PER MONTH
  6. Our Coverage Scope Recently added Social Good Soon to change. Stay tuned for some big changes to Mashable ;)
  7. Dual Audience Split amongst the age groups Audience identified as Engaged and Influencers
  8. 3 Webby Awards Syndicated on CNN.com/Tech, USA Today, Yahoo! News, ABCNews and a few other portals and news sites
  9. Over 4 million total followers on Social Networks Most #’s have jumped already since I put the slides together… - Facebook Likes (not “Fans”)
  10. How did we get there? Here are some quick bullets, but the real secret is lots of hard work and long hours
  11. If you’re following the 3 simple rules
  12. ==> Audience
  13. How did we get there? Here are some quick bullets, but the real secret is lots of hard work and long hours
  14. How did we get there? Here are some quick bullets, but the real secret is lots of hard work and long hours
  15. How did we get there? Here are some quick bullets, but the real secret is lots of hard work and long hours
  16. How did we get there? Here are some quick bullets, but the real secret is lots of hard work and long hours
  17. Free or affordable
  18. Free or affordable