NEXTDC is an Australian data center company that provides cloud services. They implemented a digital workplace training program to modernize their tools and approach. The summary outlines their training approach, which included champions to lead adoption, online training sessions, video and intranet content, and metrics like surveys to measure results. The goal was to understand employee needs, align behaviors to new tools, and drive excellence through collaboration across systems.

1. TAKE YOUR DIGITAL
WORKPLACE TRAINING TO
THE NEXT LEVEL

2. AGENDA
About NEXTDC
Before the digital workplace
Cutting through the confusion
Building Blocks
Training approach
Measuring results

3. THE BIT ABOUT ME
Rebecca Jackson
NEXTDC
Digital Workplace Coordinator
@_rebeccajackson
#DWCAU

4. ABOUT NEXTDC

5. WHERE
THE CLOUD LIVES
Founded in 2010
7 data centres, 2 in
construction, 1 in plan
Brisbane, Melbourne,
Sydney, Canberra, Perth
ASX200

6. #ONETEAM
190+ staff
5 states
8 locations
Mostly operational and sales
roles

7. BEFORE THE DIGITAL WORKPLACE

8. LOW USAGE

9. OUT-OF-DATE

10. MANUAL

11. CUTTING THROUGH THE CONFUSION

12. UNDERSTANDING OUR TEAM
UNDERSTANDING OUR TEAM

13. UNDERSTANDING THE TOOLS

14. CONNECTINGTO OUR VALUES

15. ALIGNINGBEHAVIOURTO TOOLS

16. DIGITAL WORKPLACE BUILDING BLOCKS

17. THE BUILDING BLOCKS OF YOUR DIGITALWORKPLACE
Window to your digital workplace (Intranet)
The digital toolbox (Office 365)
Service delivery
(ServiceNow)
Customer relationship
management
(Salesforce)
Business
applications
Social collaboration
Email / Calendar
HR information systems
Search
THE TOOLS FOR EXCELLENT CUSTOMER OUTCOMES
OUR DIGITAL WORKPLACE
Enterprise resource planning
(Great plains)
Messaging
Document
collaboration
Project
management
Supporting systems
Discovery
We seek answers and
provide quality content for
others to do the same.
Working out loud
We openly share what we
are working on, to
communicate and promote
innovation.
Flexibility
We support customers
anywhere, anytime.
Action
We do the right activity, at
the right time for excellent
customer results.
Collaboration
We work together across
silos to drive innovation for
customers.
Reporting
Productivity
applications

18. VALUES AND BUILDING
BLOCKS
#frugalnotcheap
#brightideas
#oneteam
Working
out
loud
#customerfirst
#straighttalk
#pursuitof
excellence

19. ANATOMYOF A BUILDING BLOCK

25. TRAINING APPROACH

26. CHAMPIONS

27. WELCOME TASKS

28. ONLINETRAININGSESSIONS

29. VIDEO CONTENT

30. INTRANETCONTENT

31. YAMMERTIPS

32. SELF-HELP

33. MEASURING RESULTS

34. VERBATIM FEEDBACK

35. SURVEYS

36. STATISTICS

37. USABILITY TESTING

38. THE LAST BIT

39. MAKE IT WORK
FOR YOU
Look at what others are doing
Adapt to what works for you
Plan and budget for change
Senior leadership support
Build a champion network
Use the tools, learn the tools
Reinforce your messaging
WHERE THE CLOUD LIVES ™

40. THANK YOU TOOUR SPONSORS

41. THANK YOU TOYOU AND DWCAU

42. GET INTOUCH
Rebecca Jackson
NEXTDC
Digital Workplace Coordinator
rebecca.jackson@nextdc.com
@_rebeccajackson
linkedin.com/in/rebeccajljackson/