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Engaging your organisation in an intranet rebuild

Rebecca Jackson
Rebecca Jackson
Rebecca JacksonDigital and Visual Communicator / Microsoft MVP

Tips and techniques for engaging your organisation in an intranet rebuild. Presented at the Australian and New Zealand SharePoint conferences, July 2014.

Engaging your organisation in an intranet rebuild

1 of 38
S H A R E P O I N T
CONFERENCES
2 0 1 4
Rebecca Jackson
Intranet Specialist
Melbourne Water bit.ly/1nAJJhK
@_rebeccajackson
#auspc #nzspc
 Intranet Specialist at Melbourne Water
 Sketchnoter
 Social media and marketing
 Find me on:
 Twitter: @_rebeccajackson
 Blog: rebeccajacksonblogs.wordpress.com
 Yammer group: bit.ly/1nAJJhK
#auspc #nzspc
 Overview of our project
 Why bother with engagement
 How you can engage your organisation
 Tips for success
#auspc #nzspc
#auspc #nzspc
 Victorian government
owned
 850-2500 staff
 $9.4 billion in assets
 Looks after
 water supply catchments
 removal / treatment of
sewage
 rivers, creeks, major drainage
#auspc #nzspc
 Key issues:
 Technology end of life
 Lack of innovation
 Under-resourced and under
funded
 Ownership/governance
confusion
 Out of date content

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Engaging your organisation in an intranet rebuild

Editor's Notes

  1. Primary reason we build, redevelop and improve on intranets is for staff. Intranets support business processes, bring staff together, make their jobs easier (ref essential intranets). An intranet built without engaging staff, might have a purpose but is unlikely to serve core staff needs.
  2. One of the hardest tasks with an intranet build or redevelopment is the business case, getting the funding. Starting with user research can help to identify areas of quick win or big bang for buck. Finding where efficiencies can be gained, what peoples issues are, is the starting point for your project. Compelling evidence and strong figures will speak to senior executives and assist in getting the resources required to build or improve.
  3. While doing a huge unveiling of the intranet and surprising staff with a dazzling new system might sound great for marketing, from a change management perspective it’s a big risk. By involving people in the project early
  4. A project team can get a bit of project tunnel vision
  5. If not for professionals, ensure time/resources to DIY
  6. If you are asking people for their time, you need to be clear exactly what you need them for. You should also be really clear what you DON’T need them for.
  7. Feed them and they will come
  8. Meme of the day Chicken chilli zilla
  9. Feel free to jump into the Yammer group to ask questions Don’t forget to fill out the conference feedback form