Beyond Intranets -Enabling a Digital Workplace


Published on

In this webinar we discuss:
• How to establish a business case for the digital workplace
• What elements of employee engagement the digital workplace impacts
• How to apply the “4 Cs of the digital workplace” to drive success
• How SharePoint and related solutions fit into the digital workplace
• How to jump start your efforts using our 5-step approach
View the webinar here -

Published in: Business, Technology
  • Be the first to comment

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide
  • Throughout my entire career I’ve been fascinated with the ways technology can be used to spread knowledge and enable informed decision making. I’m now focused on how this notion of the digital workplace and how it can truly transform organizations and make employees more happy, engaged, and productive.
  • What we are really talking about here is competition and competitive differentiation. Competitive for people, for talent. And competition for customers. There are disruptive forces in every industry and big part of what we are going to talk about today is how you can make your more adaptive to change. We’ll start with what is going on the consumer space from a technology perspective and look at what lessons can be gleaned that can be applied to organizations. Just some food for thought in terms of disruption: Blackberry’s market cap in 2009 was over $80 billion. Four years later it is $3billion. A 97% drop. During that same period Apple share price gained 300%.
  • So, the point of this is not “how cool is rick with all his gadgets”. A few things of note:All these devices are connected – (get access to cloud-based services)All of the latest version have more features and cost less then prior versions (some significantly less)Intuitive “app-like” user interfaceZero training requiredRapid adoptionBuilt separately for specific purpose but consistent user experience
  • What’s remarkable to me is how well all the devices actually work together. A perfect example is I can access the book I’m currently reading on every one of those devices (except for 1), and each one knows exactly where I left off and syncs to the current page. It also captures all the highlights and notes and displays on all the devices.
  • So what’s different about now? Today? Is there a real impact of all these consumer-based tools on organizations? Or is this just hype. I think it’s helpful to try and look for inflection points. Think about the fate of the DVD, books, movie rentals. Here’s a headline that appeared in the Wall Street Journal in August of this year. This is the first time this has happened. And this is all consumers(56% overall). If you look at the demographics of your employee base (education, income) you are likely looking at something more like 80% adoption. So lets take a look at some quick examples of consumer based tools solving real life problems in creative ways: Plan and book a trip: KayakPay a parking meter: ParkNowHail a cab: Uber
  • Something like Kayak takes booking a flight to a new level:It not only aggregates fees from across airlines but makes the decision making process much easierWhich days are the best days for the summer trip to London?If I’m ready to book now, what are the chances fairs might actually be lower if I wait?It’s not only incredibly convenient, but you could potentially save a significant amount of money
  • Then you have apps like Parkmobile that lets you pay for a parking meter with and app on your phone. You can scan a barcode on the meter so it knows where you are.You input how long you are going to be thereAnd it alerts you via text when your meter is about to expire!Again, really convenient but also potentially huge cost savings if you are among those that tend to forget how much time you put on the meter and come back to your car to find a $35 ticket.
  • Finally, there is the car service Uber that is competing with the traditional taxi cab. No more standing on the street corner in the rain, trying to flag down a cab. Using the service the driver knows where you are, and comes to you. And the entire transaction, from booking to payment, is done through the app.
  • So as we look at the proliferation of consumer devices and apps and what they can do – there are a few take-aways to think about before we move next to discussing the digital workplace:the first is that disruption is heading your way. No industry or market will be immune. The bar will continually be raised with respect to cost, convenience, and value. There is tremendous opportunity to radically change the customer experiencePeople are always part of the equation
  • Does the “Consumerization” of corporate IT hold the answers? Is this the “promised land”? We think that the answer is yes…to a certain extentFirst, we believe that there are a few myths that need to be dispelled to approach the opportunity with the right frame of mind.
  • Key here is understanding what is relevant. To me, my work, my colleagues, my customers?
  • Studies have shown that the human brain can‘t actually do two things at once and constant interruptions and “switching” hinders productivity and creates stress. Takeaway: put users in control who they interface with, when, and why.
  • The key point here is understanding the context first, and then determine the capabilities you’ll need. If you think back to the consumer examples they all focused on a very specific problem. ParkNow didn’t develop a comprehensive transportation management system; they just developed in easy way to pay for parking.
  • When we talk about the Digital Workplace, we are applying some of the lessons of the consumer world to organizations in a way that factors in the reality and constraints of the workplace environment. So let’s first start with our definition of the Digital Workplace. We emphasize the notion of sharing and finding – employees are both producers and consumers of content. We also focus on the fact that employees may be physically located outside of the office, and may be using multiple devices to access people or information.
  • The concept of giving greater control to the employee is a critical one if we are to address the overload and interruption problem. Key is to help them organize their work life.
  • Let’s start with how employees actually spend their time now. One clear takeaway here is that you would want folks to focus even more time on role-specific tasks and minimize all the emailing, searching, and collaborating necessary.
  • So how do we start to solve the challenges we identified of information overload, proliferation of tools, and time wasted on finding the people and information you need to do your job. It starts with understanding context.
  • Let’s walk through how a typical company’s IT systems are organized and the roles people play, and how that impacts what they need from technology. The nice thing about starting with the proper context is that tends to lead to asking the right questions, and challenging assumptions. It helps to focus on the essential problem that is being solved and the specific capabilities and information needs for each context/role. It can also help you organize and prioritize your roadmap and identify potential pilot opportunities that can serve as proof of concept for a broader rollout. [Talk about MVP approach here][Systems of record and engagement - Geoffy Moore]
  • Looking at context helps provide a framework and focus but when you look at the tools and technologies, at a basic levl, what problems do we need them to solve. Can we boil this down to a couple of ideas that will inform decision making. The first would be reducing “friction” in the communication channels to enable really easy collaboration. This includes corporate communication – one-to-many; as well as individual one-to-one, and group many-to-many. How can you remove barriers, while also keeping the individual in control. The second would be reducing “noise” in your content so that it is easily findable and shareable. How quickly can folks find relevant information that helps them be more knowledgeable, responsive, and better serve their client/customers.
  • Let’s talk about specific areas where you can start to focus in determining where you may lie along the Digital Workplace spectrum. There are four areas we affectionately refer to as the Four Cs: Communication,Content,, Collaboration, and Context.
  • Key takeaway here is making sure the content, collaboration, and communication is presented to the employee in a way that is relevant to who they are and what they do. Key points w/r/t relevancy: For the content – address information architecture and metadataFor collaboration – user deeper user profiles to identify the right people, Search to find prior conversations.Communication – use channels and medium depending on the objective (blogs, videos, conferencing, newfeeds). Reinforce behavior of “outside-of-email” communication.Context – great place to start – what specific thing can you do to improve customer experience? Extranet solution. Finally, to address the issues of information overload – look to what can be done with MySites, where the user is more in control of information flow and access. Agreegated newsfeeds and consolidated task lists can help address this.
  • Beyond Intranets -Enabling a Digital Workplace

    1. 1. November 7, 2013
    2. 2. 2 About Me #beyondintranets 15+ Years in Technology: › Professional Services – Tech Enabled Financial Planning (KPMG, E&Y) › Software Start-Up for Portfolio and Financial Planning Rick Hinton VP, Products & Solutions, Portal Solutions @portalsolutions › Internet Startup - Online Political Prediction Market › Collaboration & Content Management Solutions – SharePoint and BI
    3. 3. 3 #beyondintranets Beyond Intranets – Enabling The Digital Workplace #beyondintranets
    4. 4. 4 My Stuff [1] [ 3] [ 3] #beyondintranets [ 1] [ 1] [ 1] [1] [ 1] [ 1] [ 1] [ 2]
    5. 5. 5 #beyondintranets #beyondintranets
    6. 6. 6 #beyondintranets Consumerization of IT Smartphones Outsell Feature Phones #beyondintranets
    7. 7. 7 #beyondintranets #beyondintranets
    8. 8. 8 #beyondintranets #beyondintranets
    9. 9. 9 #beyondintranets #beyondintranets
    10. 10. 10 #beyondintranets Radically are always part ofyour experience People change the customer equation Disruption is heading the way #beyondintranets
    11. 11. 11 #beyondintranets Consumerization of IT? #beyondintranets
    12. 12. 12 #beyondintranets Myth #1: More is better – just providing access to greater quantities of information and connecting more people is the answer.
    13. 13. 13 #beyondintranets Myth #2: Multi-tasking – will drive productivity and improve communication and knowledge sharing.
    14. 14. 14 #beyondintranets Myth #3: More product features are better – if we just had these 25 features in the next release.
    15. 15. 15 #beyondintranets We define the Digital Workplace as an environment where employees are able to quickly and easily share what they know and find what they need with consistent experiences across devices and locations.
    16. 16. 16 #beyondintranets Beyond Intranets
    17. 17. 17 Intranet-focused Digital Workplace #beyondintranets Static intranet Dynamically generated content One way communication Many-to-many communication Company focused Individual focus – individual control Monologue Dialog Minimal feedback loops Constant monitoring feedback Generic to all users Contextual Access via PC/laptop Access via any device any location Email-centric Email as one of many tools Company in control Employee in control
    18. 18. 18 How Do Employees Spend Their Time #beyondintranets Minimize time spent here Focus on getting things done – customer/client/ constituent impact. Source: International Data Corporation (IDC; McKinsey Global Institute analy Capturing business value with social technologies July 2012. #beyondintranets
    19. 19. 19 #beyondintranets Context is King! #beyondintranets
    20. 20. 20 Context is King: #beyondintranets CRM Finance Time HR My Customers Billing LOB Customers My Life “Systems of Record” Integration Context/Relevancy My Community CMS Social Office Prod. Task Mgmt Comm Collab. “Systems of Engagement” My Team My location/device Stakeholders #beyondintranets Access › Docs › Tasks › Process › Data My work
    21. 21. 21 #beyondintranets What problem are we trying to solve? Reducing “friction” Reducing “noise”
    22. 22. 22 #beyondintranets Communication Collaboration Content Context #beyondintranets
    23. 23. Digital Workplace: Reducing “Noise” and “Friction” 23 Context Employee #beyondintranets Customer/Constituent Department/ Function Collaboration Department/ Function Tasks Video Who am I? Where am I? What do I need? When do I need it? Who has the answer? Data Sites Content Docs Convos Reduce Friction Values Mission Vision Culture Change Behaviors Leadership Communication #beyondintranets Who am I? What are my expectations? › Service › Quality › Responsiveness › Value › Knowledge › Personalization
    24. 24. 24 #beyondintranets What is the Upside/Impact? #beyondintranets
    25. 25. 25 2013 Gallup State of the Workplace 30% 70% Either not engaged or actively disengaged 52% 18% Not engaged Disengaged Engaged #beyondintranets
    26. 26. 26 “Availability of resources to perform well” #beyondintranets “Freedom from obstacles to success at work” “Ability to meet work challenges effectively” “I have the materials and equipment I need to do my work right” “At work, my opinions seem to count” “The mission or purpose of my company makes me feel my job is important”
    27. 27. 27 Potential Business Impact #beyondintranets Improved Employee Experience Improved Communications Productivity Reinforcement of Culture Greater Innovation Real Estate Costs (sq/ft/FTE) Travel Expenses Environmental Gains Absenteeism Staff Turnover Improved Customer Experience Customer Retention Customer Profitability
    28. 28. 28 #beyondintranets 1 Clarify the Context 2 Focus on Users 3 Spec Out a Game Plan 4 Experiment/Measure/Learn 5 Rollout and Support #beyondintranets
    29. 29. 29 Portal Solutions Customer #beyondintranets Extranet • XYZ Client portal ABC Client portal ACME Client portal BBC Client portal • • • DEG Client portal WWF Client portal TMZ Client portal NEC Client portal BFF Client portal • #beyondintranets Log in using customer’s own social credentials (Linkedin, Facebook, Google, Mic rosoft) Auto site provisioner Access to Portal content (case studies, blog, news, events) Project sites: • Deliverables tracking • Status reports • Team contacts • Issue logs • Interactive milestone chart • Project status indicators Roadmap: substantial enhancements to task management
    30. 30. 30 Questions? #beyondintranets Email: Twitter: @portalsolutions Blog: Free 2-Hour Digital Workplace Analysis Workshop Webinar attendees will receive an email with a link to the webinar recording and an offer for a complimentary 2-hour workshop. Limited time only. Reserve your spot! #beyondintranets
    31. 31. 31 Implementing/Upgrading Your Digital Workplace #beyondintranets Register at tod