Shift Ahead is A Managed / IT Services / Staffing Solutions Provider with over a decade experience managing staffing resources for its clients who need extended office with competent flexible staffing which makes a business difference Company backed by experience Pioneering Management of US / European based Helpdesk / NOC/Monitoring Support services first time in India way back in 2006-07. #NetworkOperations #CustomerService #TechnicalSupport #Cloud/Data Services #ITInfraSupport #Analytics #EnterpriseRedev #WhiteLabel

1. www.shiftahead.tech
1
Partnering for Global Competitiveness
www.shiftahead.tech
Contact : info@shiftahead.tech

2. www.shiftahead.tech
Technical Support
Core Technical Support
Engg / Switch Support
Cloud Based App Support
Business Analytics / Revenue
Assurance / Apps Support
IT Infra/Helpdesk/Network Ops Support
Network & Remote Monitoring Support
2
Software Development for maintaining Apps /
frameworks which matters
IT / Hardware / Switch / Routers / Modems -
IT Infra / Remote Support

3. www.shiftahead.tech
Shift Your Business Ahead
3
• Shift Ahead is A Managed / IT Services / Staffing Solutions Provider
• Company backed by experience
• Pioneering Management of US / European based NOC services first time in India.
• Managed over 7 International NOC services in the past
• Providing dedicated and experienced professionals to meet staffing needs of .

4. Pitch Deck Presentation
4
Why We?
• We Help to Gear Your Support Lines to the Next
Level with dedicated teams
• Manage Staffing for multiple clients - IT
Tech/Network/Telecom based support.
• We Provide Customized personnel, manage them
while minimizing your client capital investment
• Goal meant to integrate our personnel with the
Customer’s team so as to help augment overall
resources
• 24 x 7 x 365 Days Round The Clock support ; 8 hrs
per Dedicated Resource
• Primary Delivery centres/ WFH Options in
Pune/Open talent from India

5. www.shiftahead.tech
Our People Management 5
• ShiftAhead Manages Its People for You, We Are Your Extention
• Manage Payroll, Bonus’s/Incentives to all employees on yearly basis
• We take care of individual appraisals post client’s feedback on a year on
year basis
• Provide Training and Motivational inputs(R&R) to all employees from
time to time
• Provide Personal Accident policy / Mediclaim insurance
• Our Clients Manage Our Employees As Their Own
• MANAGED BY EXPERIENCED PROFESSIONALS IN THE STAFFING,
HR, PEOPLE MGMT OPERATIONS

6. www.shiftahead.tech
6
HR Policies
• Leave policies as per statutory laws which allows flexibility to client
as well as for employees
• Leave encashment up to 12 days paid off in Jan every year ; 6
Leaves carry forward for next year
• Appraisal system which has employee Self rating him followed by
Managers/Client Appraising the employee on yearly basis.
• Planned Outings/Staff welfare for employees on a yearly/regular
basis
• Encourage employee referrals to join the Organization
• Provide hikes and bonus to every employee based on employee
performance

7. www.shiftahead.tech
7
Business Offerings

8. www.shiftahead.tech
8
Case Studies
Tier 2 US based telecom carrier company which has grown with us by
192% over last 5 years. We provide today personnel for NOC, Rates/
Billing, Analytics, Sales & Support.
Providing the full range of telecommunication services for carriers,
business, homes and beyond. We provide NOC and Technical support
which covers equipment monitoring and incident tracking to over 65
varied equipment's ranging from routers, switches, SBC’s, Gateways
etc.
OP & OW- Provide support to various telecom products which is critical
for their carriers/enterprises. The cloud based Suite has inbuilt
applications of SBC(routing calls/traffic), Billing, CDR performance
reporting, Number portability, etc

9. www.shiftahead.tech
9
• Uninterrupted Power Supply and Generator Backup
• Radio Frequency (R.F.) Tower ready with clear line of
sight to VSNL / STPI Earth stations
• Redundant Fibre Links and services from global
carriers
• Fully Air-Conditioned cubicle / enclosed spaced
premises
• Training rooms
• Phone service for inbound 800, US based DID's,
outbound calling
• We are operating currently at 100% efficiency with the
WORK FROM HOME option
Infrastructure(At Work)

10. www.shiftahead.tech
10
• Shift Ahead and Customer initiates a requirements document
for immediate staffing needs post signing of NDA & MSA
• Shift Ahead screens candidates and aims for right fit
• Shift Ahead and Customer (optional) review /screen resumes
of candidates that pass initial screening
• Customer identifies candidate and offer extended to selected
candidate by ShiftAhead (at times 30-45 days to join & kick off)
• Initiate plan for additional personnel requirements with
estimated timelines
• Shift Ahead invoices for all selected resources are paid by
clients on monthly billing basis paid by 10th of the specific
month
How does the Process Work

11. www.shiftahead.tech
11
• Headed by competent & experienced personnel with
collative 30 plus years in Support Profile - Network
Management/ Monitoring/ Customer Service & Quality
Support to niche IT & Telecom Companies
• Headed operationally by Professionals whose
experience goes beyond handling Support Operations
for Microsoft, Dell, Microsoft, Cisco, etc. Supported by
a competent team of HR & Counselling/Administrative
staff to coach/mentor & build the growing team in India
Shift Ahead Ops Management

12. www.shiftahead.tech
12
• Clients controls deliverables but ShiftAhead holds responsibility
for satisfactory delivery of Services and resource Optimisation.
• Initial 30 days bi-weekly management call to assess
performances
SLA Management
• Client
Management
• Shift Ahead
Management
• Tech Support
Resources
• Review /
Feedbacks/
Appraisals
• Operations Training
and support from
ShiftAhead

13. www.shiftahead.tech
13
Partnering for Global Competitiveness
www.shiftahead.tech
Contact : info@shiftahead.tech