1. William J Irons
2 Keats Dr.
Bayville NJ 08721
732-269-0348 | 908-783-0881
william.irons@verizon.net
Summary Statement
My area of expertise is that of Tier2 Support Specialist for Building Automation Support (BAS) & Alarm
Transport Systems. Experience includes both Field and Remote support for installation, programming,
commissioning and acceptance, and troubleshooting. In addition, having supervised and facilitated training
5 to 12 Technician Direct Reports. Support for Field personnel (Technicians, Vendor Contractors,
Supervisors, and Managers) included 24/7 System Support as well as the compiling reports and conducting
training as needed.
Verizon Services Corporation has implemented a Reduction In Force downsizing program, resulting in my
opportunity to offer my services elsewhere.
Experience
Verizon Services Corporation, Freehold, NJ 08/14/2013 - 05/08/2015
Supervisor
Responsibilities: Supervise 5-12 Technicians with Network Provisioning and Creation - Local Switch
Freehold Trunk Provisioning and Maintenance Center (TPM). Interact with Customers to facilitate repairs of
Trunk issues and/or provisioning and turn-up of new Trunks. Interact with Technicians, managing
attendance, customer service, productivity, facilitation of training, and performance appraisal.
Accomplishments: This assignment was a result of the movement of work and closure of the East Alarm
Response Center. In addition to Supervisor for TPM, I continued to provide support for BAS and Alarm
Systems in the Mid Atlantic region, and part of New York City Verizon sites.
Verizon, Freehold, NJ 09/30/2002 - 08/13/2013
Supervisor
Responsibilities: Center Operations
East Alarm Response Center (ARC) Implementation Team member worked to bring new Center on-line for
01/01/2003. Worked with internal and external groups defining process and procedures, and facilitating
Center Systems.
Hiring and training of 9 Technicians.
Continue to add/ replace personnel as needed due to attrition.
Authoring of documentation (in ISO platform) for Process, Procedure and Technician Work Instruction.
Trainer for Center personnel as well as other department groups (Real Estate Operations - Field and Call
Center, and Network Operations Centers).
Team member contributing to Standards Teams - creating Corporate level documentation for BAS and
Building / Power alarm Standards.
Interact with Technicians, managing attendance, customer service, productivity, facilitation of training, and
performance appraisal.
Alarm data analyses and create both scheduled an ad hoc reports deliverable to both ARC management
and other departments (Network and Real Estate Organizations Management)
Tier2 Support:
Tier2 support Specialist for BAS and Alarm Systems in the Mid Atlantic region, and part of New York City
Verizon sites. This support includes remote support for installation, programming, commissioning and
acceptance, password administration, data base maintenance, and troubleshooting.
Accomplishments: Center start-up received Corporate recognition with a Verizon Excellence Award to the
Implementation Team.
Trained ARC Technicians in various BAS technologies to be able to assist REO Field with BAS
troubleshooting and/or alarm verification or HVAC operation. In many cases; the ARC was able to reduce
operation cost for REO with this remote BAS access and intervention.

2. Standard ARC activities of BAS interrogation and Alarm handling procedures reduced Verizon cost by
Deferring REO Field Dispatch to Normal Business Hours for 15-20% of all alarms, and Preventing Dispatch
for another 35-40% of all alarms.
ARC due diligence of Alarm handling insured Compliance for alarms including Fire Alarm and Radio Tower
Beacon alarms. Proper Handling is essential to potential Life, Safety, and Property Loss which could also
result in Fines by the Governing Agencies that may range from $1000 to $25000 per day.
Tier2 Support - In addition to getting the work done in a timely fashion, there is the cost savings to Verizon.
Every BAS or Alarm transport handled saved Verizon the cost of bringing in a Vendor / Contractor.
Bell Atlantic / Verizon, Toms River, NJ 09/01/1988 - 09/29/2002
Building Equipment Mechanic
Responsibilities: Building, Huts, CEVs (Controlled Environmental Vaults)
General Building Repair & Maintenance, with some new installations.
HVAC (Heating, Ventilation, & Air Conditioning)
Electrical, Plumbing
Security - locks, door hardware, and Card Access Systems.
Building Alarm Devices and Building Alarm Panels
Fire Detection and Suppression Systems.
Accomplishments: Meet and/or Exceed all Performance Objectives.
Member of Outage Prevention Team.
Starting circa 1996: (additional to regular duties) Tier1 Support for BAS and Alarm Transport systems for
southern NJ. This included working with Team Energy, analysis of BAS programs, HVAC set-points and
schedules, and produce reports recommending program changes and adjustments to reduce energy
consumption. Upon review of reports by Real Estate Operations Supervisors and Mechanics - implement
BAS program changes and track results.
NJ Bell / Bell Atlantic, Toms River, NJ 06/09/1971 - 09/29/2002
Installation & Repair Service Tech
Responsibilities: Installation & repair of Telephone Equipment, inside & outside wiring.
Accomplishments: Meets all Performance Objectives.
Awards for Safe Driving & Perfect Attendance.
Education, Professional Development and Training
Cet. Building Construction Technology, Ocean County College - Toms River, NJ
Associate Civil Engineering Technology, Ocean County College - Toms River, NJ
School: Ocean County Vocational School
Degree Technical/Trade School Certification
Major Heating, Ventilation, Air Conditioning, & Refrigeration
Building Technical Training Center: Fire Alarm Systems, Electrical, Adv.
Heating, Adv. Air Conditioning, Controls - Pneumatic, DDC Controls
International Correspondence Schools: Electrician
Verizon:Notifier Fire Detection, AET Controls, Johnson Controls, Andover Controls - Basic, Andover
Controls - Advanced, IDEC PLC Controller.
Building Automation and Alarm Transport
AET 816/32, 816/56 & AET 2000
Andover AC256, AC8, Infinity, Continuum, and Cyberstation
Johnson Controls Companion, N-30, N-31, NCM-350, NAE, FX, PMI, & M5 Workstation
Quest Telsec
Scantronics, Acron, and Moose Z2000 alarm panels
Osborn Hoffmann OH2000 Receiver
Telcom Platforms: Network Maintenance & Administration (NMA) & Network Fault Management (NFM).